Jacob Haug in Product

July 24, 2020 • 3 min read

Remote access is a cornerstone of modern IT support for businesses large and small. When something is going wrong with a user's device, the device doesn't physically need to be in the same room as the technician. Remoting into devices changed the IT field and made a lot of distributed work possible.

Jacob Haug in Product

July 22, 2020 • 3 min read

For IT teams around the world, device management is cumbersome and annoying. There are hoops to jump through in order to add new devices. Remote access to devices is intrusive and disruptive for the device user. Everything is done through proprietary device management software. Vendor lock-in abounds, and those vendors collect a lot of data about your devices.

Brian Scheewe and Jason Scheewe in Product

July 21, 2020 • 4 min read

In the spring of 2006, I was frustrated. As an IT professional, my team and I were responsible for 1000 endpoints and we were struggling to manage them all. We had devices at many disparate locations with no way to centrally control them. We used a combination of RDP/VNC along with NAT rules and IP restrictions in order to remote into "jump boxes" at each site. Once in a jump box, we would start another remote control session to other devices on the remote network.