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5 Best RMM for Small MSP Businesses. 1. Level 2. Atera 3. N-sight 4. Syncro 5. SuperOps
Level
Wednesday, October 2, 2024
As a small managed service provider (MSP), you know that juggling multiple clients’ IT needs can be demanding.
You want to stay on top of system maintenance, security, and performance without overwhelming your team.
Remote monitoring and management (RMM) software can transform your operations. With this tool, you can track your client's network and detect issues in real time before they become major problems.
You can streamline repetitive tasks through automation, allowing your team to dedicate more time to building stronger relationships with customers.
Below, we'll review the best RMM solutions for small managed service providers. But first, let's discuss the benefits of using the right RMM software for your business.
Running a small MSP business can be difficult. You’re often working with a small team and a limited budget to meet high customer expectations.
One of the biggest challenges is having the resources to monitor multiple clients' systems around the clock. With only a handful of technicians, it's hard to keep up with all the maintenance, troubleshooting, and updates that need to happen daily.
Scalability is another major issue. As your client base grows, so do the demands on your time and resources. Manual processes become overwhelming, and things start slipping through the cracks.
On top of that, when you don't have the right tools, you're stuck solving problems reactively. Small issues often go unnoticed until they cause serious downtime, which can lead to unhappy clients and lost business.
RMM platforms help small MSPs overcome these common challenges. They allow remote monitoring and management of IT assets, including servers, desktops, laptops, and mobile devices. This minimizes the need for on-site visits and associated travel expenses.
With RMM software, small MSPs can also provide proactive endpoint management. They have secure remote access to various devices and can streamline tasks like software patch management.
Below are the best RMM tools that can transform your MSP's daily operations:
Level is a robust RMM software solution designed specifically to meet the needs of small MSPs.
It offers an intuitive interface, powerful automation tools, and seamless remote management capabilities. These features make it easy for MSPs to manage multiple clients from one platform.
With real-time monitoring, customizable alerts, and a centralized dashboard, Level also allows MSPs to stay on top of critical IT tasks with minimal effort.
Plus, Level offers transparent and flexible pricing with a pay-as-you-grow approach. It empowers small businesses to scale efficiently without heavy upfront costs.
Book a demo or try Level free for 14 days today!
Key Features:
Pricing: Level is cost-effective for small MSPs. It charges only $2 per endpoint for every month (with a minimum billing charge of $20).
Source: Atera.com
Atera integrates RMM with professional services automation (PSA software) to help MSPs manage IT operations and client support from a single platform.
Atera also offers an intuitive interface and built-in automation features. These can increase IT efficiency, allowing teams to focus on more important tasks.
Key Features:
Pricing: Atera offers a transparent pricing model based on a per-technician fee, allowing MSPs to manage unlimited devices without additional charges. Plans start at $129 per technician per month.
Source: N-able.com
N-able's N-sight RMM software enables small MSPs to get up and running quickly. It combines remote access with ticketing and billing systems for streamlined operations.
This RMM solution from N-able also offers drag-and-drop automation that requires little to no coding knowledge. It frees up IT teams to focus on other important activities.
Key Features:
Pricing: The cost of N-sight RMM starts at $99 per month.
Source: Syncro.com
Syncro is a versatile RMM and PSA platform built for small MSPs. It combines remote monitoring, automation, and billing, making it a one-stop solution for managing client systems.
Syncro is also known for its ease of use and affordability. It offers tools that help MSPs handle support tickets, automate patch management, and improve operational efficiency.
Key Features:
Pricing: Syncro's pricing starts at $139 per user every month, offering unlimited RMM agents and a built-in help desk.
Source: SuperOps.com
SuperOps helps small MSPs streamline IT service management through its modern RMM and PSA platform.
It offers intelligent alerting powered by AI to focus on issues that matter. It can also automatically deploy software updates and troubleshoot problems remotely.
Key Features:
Pricing: SuperOps offers several pricing plans to suit different MSP needs. It charges $109 per month for the RMM software license. If you want to enjoy both RMM and PSA features, the price starts at $179 every month.
After covering the top RMM solutions, let's explore the core capabilities that make these tools essential for small MSPs.
Now that we’ve discussed why small MSPs need RMM tools, let’s cover their specific benefits below.
One of the biggest advantages of RMM software is automation.
You no longer need to spend hours on manual tasks like software updates, security patches, or troubleshooting.
RMM platforms automatically handle these tasks so your team can focus on more important issues. This automation leads to greater efficiency, allowing you to manage more clients without expanding your workforce.
Automation tools are also a game-changer for software management since you can deploy updates across multiple clients at once. This can reduce vulnerabilities and keep systems secure.
RMM solutions also help you respond to client issues faster.
They come with real-time dashboards that allow seamless endpoint management and monitoring. They make it possible to view clients' devices and apply fixes with just a few clicks.
RMM software can also send you instant alerts when something goes wrong. This means you can address problems before they escalate.
Downtime can be a nightmare for both your clients and your business.
RMM software allows you to monitor network health around the clock, catching potential issues before they turn into major problems.
By identifying weaknesses or inefficiencies in your clients' networks early, you can proactively fix them. This reduces the chance of outages and costly downtime. It can save your clients time and money.
Customer satisfaction is at the heart of every successful managed service provider.
By using RMM tools, you can offer better service without expanding your team.
You can simplify workflows and automate routine tasks to ensure your clients experience few issues.
When they do have problems, you can quickly resolve them using the RMM's key features. This can lead to higher customer satisfaction.
You can even track performance and generate reports with RMM software. These help you provide more detailed updates to your clients, further boosting trust and satisfaction.
Happier customers are more likely to stick with you and recommend your MSP to their network.
As your client base grows, managing everything manually becomes nearly impossible.
Fortunately, RMM solutions give you the ability to scale your services efficiently.
Since it can automatically handle routine tasks, you can take on more clients without hiring additional staff.
You can also manage everything from a centralized dashboard, making scaling operations straightforward.
Finally, using RMM software can directly impact your bottom line.
You can save valuable time and money when you automate repetitive tasks and minimize downtime. This enables you to serve more clients without significantly increasing your costs.
RMM solutions also help you deliver a higher level of service. They allow you to charge a premium and improve your profit margins.
Below are the important considerations when looking for the best RMM for your small MSP.
The RMM software should be easy to navigate and integrate into your current workflow. You don’t want to waste time figuring out complex interfaces or how to set up the tool.
You should look for platforms with an intuitive interface. It allows your team to focus on solving client issues instead of learning how to use the tool.
As a small MSP, you likely have a limited budget. So, it's important to find a cost-effective RMM tool.
Start by comparing different RMM pricing plans and see what fits your budget. For example, most solutions charge per device, allowing you to scale easily.
However, some tools charge per technician, which lets you manage unlimited devices without incurring additional costs.
You should also consider the return on investment (ROI) when using the RMM platform. Does it offer extensive automation capabilities that can free up your IT team to do more with less?
You can even take advantage of free trials offered by most RMM software vendors. Use this trial period as an opportunity to evaluate the value you’ll get from the solution.
You should always plan for growth. The RMM solution you choose must scale effortlessly alongside your MSP business.
Check if it can support an increasing number of endpoints and clients without performance issues. This eliminates the need for major upgrades or changes in the future.
You must also look for tools with automation and bulk task management. These features help you manage larger client bases without needing more staff.
Every MSP has unique workflows and requirements, so the RMM tool you select should offer customizable features.
You must consider tailored alerts, personalized reports, or custom dashboards.
The more flexibility you have, the easier it is to optimize your service delivery to meet specific client needs.
Your RMM platform should connect seamlessly with other tools you’re already using, such as PSA software and ticketing systems.
Compatibility is crucial for smooth operations, as it prevents data silos and ensures that all your systems communicate efficiently.
When you choose an RMM solution with extensive integration capabilities, you can minimize the need to switch between platforms. You can improve workflow efficiency.
Strong customer support is very important, especially when your MSP faces technical challenges.
You must select an RMM vendor that offers reliable, responsive support through multiple channels like chat, phone, or email.
You should also consider documentation, knowledge bases, and webinars. These help your team get the most out of the software.
After selecting the right RMM solution, you can follow these best practices to maximize your investment:
Level's RMM solution can boost your small MSP's efficiency through intuitive automation capabilities.
Level can automate routine tasks with just a few clicks. If your business requires more complex workflows, it has built-in scripting tools that can cut down the manual workload for your team.
Level also has a user-friendly interface that makes it easy to organize and manage multiple clients. It can even integrate with other tools to help you handle everything from one dashboard.
Plus, Level guarantees the security of your customer's systems. It uses end-to-end encryption, IP restrictions, and other security measures to maintain client confidentiality.
Ready to elevate your MSP operations? Book a demo or try Level free for 14 days today!
The best RMM platform depends on your needs and budget. Tools like Level, Atera, and N-sight offer extensive features, including automation and remote access, all tailored for small MSPs. You can try free trials to see what fits your business.
Some RMM vendors, like Level, offer free trials to help you gauge if their software solution meets your needs. However, fully free RMM tools are rare.
There are a few open-source tools for remote monitoring and management, but they require you to pay a separate hosting fee.
RMM tools automate tasks, improve response times, and manage more clients with less effort. This efficiency helps MSPs grow their client base without needing more resources or staff.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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