Key takeaways.
The differences that matter most.
- Level connects real-time monitoring, automation, scripting, patching, and remote support in one RMM.
- Endpoint events, monitors, tags, group changes, schedules, and API events can start Level automations.
- Live device-and-step logs show technicians what each automation is doing.
- Level remote control opens in the browser without a separate technician viewer.
- Level publishes a $2 per-device rate and keeps the first 10 devices free.
What Level users say.
Migration and automation in daily use.
pjoerk
r/msp, Reddit
“We switched to Level in February from another RMM and are super happy. The whole platform is modern, fast, offers a ton of advanced features, and is very actively developed. Monitoring is super flexible because it allows us to use our own scripts as monitors and do things based on the results. The API is quite advanced and is extended constantly.”
Easton Utilities
Customer testimonial, Easton Utilities
“Level is such a breath of fresh air in the RMM space. The GUI looks clean, intuitive, modern, and is very responsive. They have deployed new features at an impressive rate. We’ve had very helpful communication with their support team, and they are responsive and happy to talk about their roadmap and listen to our input.”
Level keeps the daily RMM work connected.
One device context connects the signal, response, and result.
See the fleet without digging.
Devices, groups, tags, status, alerts, patches, and common actions stay visible in a focused workspace.
Let events start the work.
A monitor, tag, enrollment, or schedule can start the workflow immediately across matching devices.
Remote from the browser.
Open a managed Windows, macOS, or Linux device without installing a separate technician viewer.
Choose the operating model first.
Choose the RMM workflow your technicians should use every day.
Choose Level if
- Endpoint events should start the work.
- You need live automation output.
- Remote support should stay in the browser.
- You manage a mixed-OS fleet.
- You want a public per-device price.
Choose ConnectWise if
- Existing Automate workflows drive the decision.
- An on-premises control plane is required.
- ScreenConnect fits your support workflow.
- Asio automation covers your RMM needs.
Compare the shared RMM work.
Level keeps live endpoint work in one focused workflow.
| Level |  | |
|---|---|---|
| Operating model | ||
| Primary focus | Focused RMM operations | RMM platform and services |
| Published price | $2 per device monthly | Request a quote |
| Free evaluation | 10 devices, no time limit | Sales-assisted evaluation |
| Control plane | Vendor-hosted cloud | Cloud or Automate on-premises |
| Monitoring | ||
| Endpoint health | Real-time RMM data | Remote monitoring and alerts |
| Online and offline status | Instant connection alerts | Prebuilt monitors |
| CPU, memory, and disk | Live thresholds | Monitor conditions |
| Processes and services | Built-in monitors | Prebuilt and custom monitors |
| Custom conditions | Script-based monitors | Custom monitor configurations |
| Automation and scripting | ||
| Automation triggers | Events, monitors, tags, schedules | Workflows, monitors, schedules |
| Workflow design | Conditional, multi-step pipelines | Asio workflow automation |
| Execution feedback | Live device-and-step logs | Workflow and job status |
| On-demand scripts | Immediate execution | Script deployment |
| Remote support | ||
| Remote launch | Opens in the browser | ScreenConnect viewer |
| Background tools | Terminal, files, processes, services | ScreenConnect backstage tools |
| Supported platforms | Windows, macOS, and Linux | Windows, macOS, and Linux |
| Patching | ||
| Operating systems | Windows, macOS, and Linux | OS patch management |
| Third-party apps | WinGet and Homebrew | Third-party patching |
| Patch scheduling | Profiles and maintenance windows | Policy-based schedules |
| Failed updates | Immediate failure alerts | Patch status reporting |
Level keeps the daily RMM work connected.
One device context connects the signal, response, and result.
- See the fleet without digging. Devices, groups, tags, status, alerts, patches, and common actions stay visible in a focused workspace.
- Let events start the work. A monitor, tag, enrollment, or schedule can start the workflow immediately across matching devices.
- Remote from the browser. Open a managed Windows, macOS, or Linux device without installing a separate technician viewer.
ConnectWise users, in their own words.
These excerpts are attributed; source links are included when available.
“We have a bunch of clients with gargantuan monitors, and ScreenConnect SUCKS at handling it.”
“Level isn’t the glacial-speed goliath that ConnectWise is and can move so much faster.”
“Writing things for ConnectWise, you needed a PhD.”
“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, “This feels like 2005.” Ninja feels like 2015. With Level, I’m like, “Okay, this is 2025.””
“My biggest complaint with ConnectWise RMM was that its configuration was so convoluted and involved, and they kept changing it.”
“I came from Datto, but I have also used Atera, Ninja, N-Able, and ConnectWise. Level makes it simple. I already have enough to do; I didn’t need my RMM to create additional work.”
“We have a bunch of clients with gargantuan monitors, and ScreenConnect SUCKS at handling it.”
“Level isn’t the glacial-speed goliath that ConnectWise is and can move so much faster.”
“Writing things for ConnectWise, you needed a PhD.”
“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, “This feels like 2005.” Ninja feels like 2015. With Level, I’m like, “Okay, this is 2025.””
“My biggest complaint with ConnectWise RMM was that its configuration was so convoluted and involved, and they kept changing it.”
“I came from Datto, but I have also used Atera, Ninja, N-Able, and ConnectWise. Level makes it simple. I already have enough to do; I didn’t need my RMM to create additional work.”
“We have a bunch of clients with gargantuan monitors, and ScreenConnect SUCKS at handling it.”
“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, “This feels like 2005.” Ninja feels like 2015. With Level, I’m like, “Okay, this is 2025.””
“Level isn’t the glacial-speed goliath that ConnectWise is and can move so much faster.”
“My biggest complaint with ConnectWise RMM was that its configuration was so convoluted and involved, and they kept changing it.”
“Writing things for ConnectWise, you needed a PhD.”
“I came from Datto, but I have also used Atera, Ninja, N-Able, and ConnectWise. Level makes it simple. I already have enough to do; I didn’t need my RMM to create additional work.”
Switching is a phased move, not a big bang.
Run Level beside Automate or ConnectWise RMM until you are ready.
Install on a subset.
Pilot Level on 10 devices while Automate or ConnectWise RMM stays in place.
Validate the workflows that matter.
Trigger an automation, open browser remote, stage updates, and confirm Windows, macOS, and Linux devices report back.
Expand by group.
Move clients or sites in phases while keeping the old RMM until each workflow is proven.
Why doesn't Level chase software review awards?
Review volume can reflect campaigns and incentives. We would rather put that money into the product. If Level earns a review, post it honestly. No gift card.
Read our stance
