Integrations We're excited to announce the release of powerful new integrations with ConnectwisePSA, HaloPSA, and Zest. These integrations allow you to seamlessly connect your Level workflows with popular PSA tools, streamlining your operations and enhancing your service delivery.
Integrating with these PSAs enables you to synchronize data effortlessly, automate ticketing, and improve communication between your IT management and service teams. For instance, when a device monitor triggers an alert, your integration can initiate the creation of a ticket in your PSA, assign it to the appropriate technician, and track its progress—all without manual intervention.
With these new integrations, we empower you to build a more connected and efficient IT ecosystem, ultimately boosting your productivity and ensuring a smoother, more responsive service experience.
Patching actions With the continuing growth of automations, we wanted to bring the power of patching through three new actions for your automation workflows, specifically tailored for patch management across Windows, macOS, and Linux environments. These new actions allow you to automate and streamline the patching process with more flexibility than traditional policies, ensuring that your systems stay secure and up-to-date with minimal manual effort.
With these patching actions, you can configure custom patch management workflows for each operating system, automating tasks such as downloading, installing, and verifying patches. For instance, you can set up an automation to schedule and deploy critical updates on Windows servers, manage macOS patches on workstations, or handle security updates on Linux systems—all seamlessly integrated into your existing workflows.
These new patch management actions empower you to maintain a more secure and compliant IT infrastructure, reducing vulnerabilities and enhancing operational efficiency.
Automation groups With the plethora of automations we see our users creating, we've created better organization and structure through automation groups. This enhancement allows you to organize and group your automations, making it easier to manage and navigate your automation workflows.
With automation groups, you and your team can categorize related automations together, streamlining the way you structure and access your automation tasks. Create groups for different departments, project types, or specific functions, such as patch management or alert responses, all within a neatly organized structure. You can now also restore archived automations, just in case you've changed your mind and need them again.
These new features give you the power and flexibility you need to maintain a more organized and efficient automation environment.
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