Key takeaways.
The differences that matter most.
- Level connects real-time monitoring, automation, scripting, patching, and remote support in one focused RMM.
- Endpoint events, monitors, tags, group changes, schedules, and API events can start Level automations.
- Live device-and-step logs show technicians what each automation is doing.
- Level remote control opens in the browser without a separate technician viewer.
- Level handles Windows, macOS, and Linux patching inside the RMM workflow.
What Level users say.
A focused, fast RMM in daily use.
pjoerk
r/msp, Reddit
“We switched to Level in February from another RMM and are super happy. The whole platform is modern, fast, offers a ton of advanced features, and is very actively developed. Monitoring is super flexible because it allows us to use our own scripts as monitors and do things based on the results. The API is quite advanced and is extended constantly.”
kimsvane
r/msp, Reddit
“We came from Nagios and wanted to improve the whole environment with automations and script checks. Level’s script checks solved so many different checks that the other systems we looked at would require much more work. Onboarding around 150 endpoints was straightforward and easy. The tag-based policy and automations are well built. We monitor many APIs and specific services, and Level hits the spot for us.”
Dedicated RMM depth, not a bundled seat.
Public pricing, live automation, and mixed-OS patching.
Patch Mac apps Syncro skips.
Syncro does not currently support macOS third-party app patching. Level updates supported Mac apps through Homebrew in the RMM.
Linux patching in the RMM.
Syncro fleet updates run through Bash in the Scripting module. Level Linux patching lives in Updates, tags, schedules, and automations.
Public pricing before signup.
Level is $2 per device with the first 10 free forever. Extra technicians do not add an RMM seat.
Choose the operating model first.
Choose between a focused RMM and a technician-priced suite.
Choose Level if
- Endpoint events should start the work.
- You need live automation output.
- Remote support should stay in the browser.
- Every technician needs an individual login.
- You want a public per-device price.
Choose Syncro if
- One suite should include RMM and PSA.
- Per-technician pricing fits your staffing model.
- Splashtop fits your support workflow.
- Syncro policies cover your automations.
Compare the shared RMM work.
Level keeps live endpoint work in one focused workflow.
| Level |  | |
|---|---|---|
| Product and pricing | ||
| Primary focus | Focused RMM operations | RMM and PSA suite |
| Pricing model | Per managed device | Per user |
| Published price | $2 per device monthly | Plan prices published |
| Additional technician | No additional charge | Additional paid seat |
| Free evaluation | 10 devices, no time limit | 14-day trial |
| Monitoring and automation | ||
| Endpoint health | Real-time RMM data | Real-time monitoring |
| Online and offline status | Instant connection alerts | Device alerts |
| Resource thresholds | CPU, memory, and disk | Policy monitors |
| Automation triggers | Events, monitors, tags, schedules | Policies, alerts, schedules |
| Workflow design | Conditional, multi-step pipelines | Script and alert workflows |
| Execution feedback | Live device-and-step logs | Script and alert status |
| On-demand scripts | Immediate execution | Script execution |
| Remote support and patching | ||
| Remote launch | Opens in the browser | Splashtop workflow |
| Technician viewer | No separate viewer | Splashtop application |
| Linux agent | x86-64 and ARM64 | x86-64 and ARM64 |
| Windows patching | Profiles and maintenance windows | Policy-based patching |
| Linux patching | Built into Updates | Bash scripting workflow |
| macOS apps | Homebrew updates | Not documented at review |
| Failed updates | Immediate failure alerts | Patch status reporting |
RMM depth shows up in the work.
Public pricing, live automation, and mixed-OS patching.
- Automations can start when a tag is applied, a device enrolls, a monitor fires, or a schedule arrives. The run view streams output for each device while the workflow is still running.
- Remote sessions open in the browser on Windows, macOS, and Linux. Level tries a direct P2P connection first and uses an encrypted relay when the network requires it.
- Patch workflows cover Windows, macOS, and Linux. Available, Logs, and History stay together, with WinGet, Homebrew, Apt, Yum or DNF, Pacman, Snap, and Flatpak.
- Level is the dedicated RMM: public $2 per device, event-driven automations, browser remote, and Linux and macOS patching in one console.
Level pricing follows the managed fleet.
One device rate. Every technician included. First 10 free.
See Level pricingSwitching is a phased move, not a big bang.
Run Level beside Syncro until you are ready.
Install on a subset.
Pilot Level on 10 devices while Syncro continues running.
Validate the workflows that matter.
Watch an automation run, open browser remote, stage updates, and confirm every device reports back.
Expand by group.
Move clients or sites in phases after each Level workflow is proven.
Why doesn't Level chase software review awards?
Review volume can reflect campaigns and incentives. We would rather put that money into the product. If Level earns a review, post it honestly. No gift card.
Read our stance
