Why Level

“We’re using it for Linux machines since our primary RMM doesn’t have Linux support right now. It’s been great for us so far, and their team has been very responsive on support requests and feature rollouts.”

“Believe me when I say this, because I don’t say it almost ever: that interface is beautiful. Whoever is doing your design and UI is absolutely smashing it.”

“I love it. Simple, it just works! Support is great.”

“Using it as we speak! Only good things so far!”

“I have been using it internally and it works great. They are very responsive to issues that come up too.”

“Side note. Level is actually a pretty sweet RMM.”

“Level.io made me a custom script to install MSI apps pretty quickly after I opened a support ticket. I think they’re fantastic.”

“We use Level and the team and product are awesome!”

“Every time I’ve contacted them, they’ve gotten back with me in under an hour. The first time, I was having some difficulty with a Mac. I got a response from the CTO, who guided me through the whole thing.”

“Jacob and the crew are awesome. We early adopted Level and couldn’t be happier with the product. Very well done.”

“They’ve literally built scripts for us. Awesome people.”

“We officially gave our notice to Ninja today. We’re moving to Level.io. I really recommend it.”

“I concur! Level.io is good! Did a trial with them and their automation is on point!”

“I stand by my opinion they are the best straight-up RMM out there. If you need PSA that’s different, but RMM, they rock! We use them and it’s a solid platform.”

“Been using Level for more than a month. Does exactly what I need it for, so no complaints here.”

“I loved NinjaOne. It did everything I needed it to do. But with a relatively small number of endpoints, their pricing won’t make any sense. I would consider Level as a solution, especially with a small fleet.”

“I use Level.io for all my Raspberry Pi units, and other things too, but started with them because of their Linux agent. Works great.”

“What they do well is the automation module, monitoring, and scripting. Everything works in real time, without delay.”

“I tried Level for a while and it’s great. Nothing too flashy but still has great features.”

“Pretty smooth deployment. Level support helped us get the right exclusions in place. Looking good so far.”

“I have had a very similar experience with Level. Huge fan of the product as well.”

“I was very impressed with their platform when I tried it, though their feature set could use some more expansion. They’re on track for a stellar product though!”

“Pricing is also great. Definitely worth a look.”

“Came here to say Level. Amazing product!”

“I’d go with Level. Very similar, very good service, great for a smaller MSP.”

“This post 100% reflects my experience.”

“We were turned on to your product from a fellow tech and are loving it.”

“Done! I recommend Level to literally every other MSP and IT nerd I know. Keep up the good work!”

“During my MSP time, I used most of the big names, like Kaseya, LabTech, and N-able, and brought N-able with me to my new role in 2019. I officially dropped N-able for Level.io for internal IT management in January 2024 and haven't looked back since!”

“We moved to Level shortly after our contract ended with Kaseya. Level is affordable, simple to use, and handles our clients' systems flawlessly.”

“I'm still finding my way around Level.io. I've migrated 10 devices from Ninja, with another 40 or so to go. I'm going slowly to get scripts and patching set up to suit my needs, but I'm finding it great so far. Super excited—not just about this future development, but about finding software that's being actively improved with end-user input.”

“I had Quintin send me a personalised tutorial video from the CEO himself on how to implement it that same evening. Rarely have I seen that. Hats off to the team.”

“The device onboarding experience with Level has been smooth. I especially used your doc on using intune. I also took advantage of the custom link that does not require end users to enter the installation key.”

“Very happy to use Level internally as well, to give quick support to coworkers at event locations.”

“Pretty impressive that Level seems to work on just about any Linux distro, with some caveats. Its dependencies are few.”

“I like the Unix philosophy of “do one thing and do it well.” I haven't been impressed by any “all-in-one” solutions. I have scripted a few automations in Level to alert me to certain AV and backup events, which works well for my small organization, but some tighter integrations would certainly be welcome.”

“To be fair, most RMM solutions that claim to be all-in-one just bolt on a third-party backup solution. Having been there and done that, Level is the RMM for me.”

“You know what? Level.io is a lifesaver. I was talking last night, away from Discord, about how I have found interest in doing things that we never did before—enjoying tinkering with and automating things that make life easier. I was starting to lose interest in the business and thinking of selling out, but I now love using it so much. It has made my job fun again.”

“I came from Atera, because I got sick of AI being shoved into the workflow. It was clunky and not ready for prime time. I am loving the way Level does things and hope you guys keep just doing what you are doing.”

“One thing I like about Level—I mean, I love the platform—is that if an automation is just querying data for a device and the device is offline, but that data exists in the Level datastore, it still runs and updates things. I set up an automation to check what version of Windows (10 or 11) devices were running so we could work out which devices would upgrade to Windows 11. It did everything, even with offline hosts, saving a lot of bandwidth. This is awesome and appreciated—I know it’s appreciated by your data monitor, too.”

“We’re really enjoying the Level.io API. Right now, we’re building an integration into our own in-house PSA system, and it already gives us a clear mobile overview of everything happening. With the latest public API updates, there is even more potential on the way. It fits our workflow perfectly, and we appreciate the effort behind it. Looking forward to what the Level.io team brings next. ❤️”

“My current company was browsing for a remote-management solution, and after so much trouble with Microsoft Intune, we finally switched to Level.”

“They are adding functionality, and their customer base has taken off in the last two years. They are doing really good things, and their platform is great to use: intuitive, low-latency, with multiple agents for Windows, Mac, and Linux. The client is just a website, and everything is HTML5-native—a huge plus for convenience and performance.”

“We're currently testing Level.io as a replacement for NinjaOne. We have many Ubuntu endpoints and we're really loving the project so far!”

“Overcomplicated RMMs led us to Level. After wasting time with self-hosting, we discovered Level through a Google search. We're a small consultancy that supports customers and internal equipment using Level.”

“Avid Level fan and user across three organizations where I run IT.”

“So I played all around a lot with your product just personally and still use it for all of my home access stuff and yeah. It's a really good product. I love features like the remote terminal access and everything. The fact that it's got all of the Wingit archive for updating and managing Windows packages. Things like that.”

“Absolutely stellar product and community interaction, bar none.”

“I use Level primarily as a Remote Connection solution, though I really like the monitoring dashboards and command line interface over Intune, which is my primary MDM.”

“As an infrastructure consultant and administrator for an MSP based in Dordrecht, we've been using Level for a while to manage our clients' servers and endpoints, Microsoft Update, and third-party application updates. With Level, we manage both Microsoft and Linux operating systems across on-premises and Azure cloud-based machines. It's great to see how Level keeps growing and evolving.”

“The open communication with the Level team is a big plus.”

“The terminal seriously is almost real time. I don't use the remote control as much as I should.”

“You’ll really like the tag concept. You can automate so much with tags, and it’s really easy to build. For onboarding, once I get the agent installed, I apply a few tags and things happen: AV is installed, patch policies are put in place, and basic monitoring and alerting are added. Anything custom, you can write yourself and drop into those same mechanics. It's just so damn satisfying to add a system, add a few tags, and boom—onboarded with zero effort. It's made device onboarding so easy. I get new devices online with ScreenConnect, then install Level from backstage. Once in Level, I add a few tags, and I'm done onboarding a device. 🙂”

“Support here has been really good, in my opinion. Between Discord and the support team, things are usually resolved pretty quickly. Sometimes problems are the result of a platform bug, and I've seen multiple ones squashed within days—even hours. Level isn't the glacial-speed goliath that ConnectWise is and can move so much faster.”

“I've been loving Level from the rip—it's one of the cleanest RMMs I've used, and the automations have proven to be a major game-changer for our IT team.”

“I recently tried a bunch of RMMs and found Level was the best. Some others may have more “features,” but if you have to use an admin panel every day, I prioritize a clean interface, speed, and things just working when needed—which is what Level brings. I have found Level's use of WinGet to be sound, and it works well. Mind you, I am patching every night, so it gets many bites at the apple if something doesn’t go right immediately.”

“I am really impressed with the UI so far. It is really clean and fast. The native remote access with just one click is really a game-changer. No more passing through Splashtop or ISL Online. And notifications for events outside of the browser. Amazing.”

“I came from Datto, but I have also used Atera, Ninja, N-Able, and ConnectWise. Level makes it simple. I already have enough to do; I didn't need my RMM to create additional work.”

“Yep, Level has been great for me in 2025. I love being able to move files and run commands on the client's system without remote access being required. I also love the remote access.”

“Sometimes I want to use Level for an update as it’s faster than doing something custom in JAMF.”

“Damn, man. That’s why I chose Level.io. You guys are amazing. Really, the time and effort to answer questions and help your users is amazing. Thank you very much.”

“Having a debloat automation we can use out of the box is very useful.”

“Honestly, I'm quite charmed by the tag-based management.”

“Good stuff 🙂 As I keep finding, everything you guys have put into the platform is working exactly as we would expect and want. ^_^”

“Sometimes I want to share the RMM, but it’s so good that I also don’t want my competitors to know about it. 😂”

“We've been in business for over 30 years, and I've been a software developer for over 40. We've never had anything as good as Level to look after our clients. We've even developed new support plans for all kinds of users to get the most out of it. It's enabled us to become much more streamlined. To be honest, it's refreshing to still find, even after all these years, a service provider that listens and provides such good support. The product has gone from strength to strength since we started with it, with none of the bloat of nearly all other RMMs. It's a lot less effort to automate things in Level than in the other systems we've used. If anyone hasn't tried it yet, remote desktop for Linux is awesome. It's fast and worked the first time on a Raspberry Pi, Ubuntu running on an old iMac, and Zorin OS on an old PC that couldn't run Windows 10. I even managed a remote desktop session from my iPhone to the Zorin OS desktop. It opens up a big world of options for using older PCs while keeping them up to date with Linux and Level.”

“Thank you all for the info! We created an automation through our AI ticketing system, SAM. We ingest alerts into our ticketing system via webhook and resolve them through the Level API connection. This automation automatically closes the informational alerts.”

“This stuff is why y'all are awesome. You take bug reports and act on them fast, without a bunch of bullshit in between.”

“This is just one of the reasons I love Level and their team. They're quick to address issues and there's no bullshit.”

“I use Level to manage some devices at our local church, and it's been nothing short of amazing. It's super cool that we can manage up to 10 endpoints for free. It's nice for a nonprofit not to have to worry about that added cost!”

“Simple is not easy; complex is easy. I love the simplicity of Level.io with proper happy paths.”

“I've also found it to be orders of magnitude faster to format and reinstall Windows and apps via Level than to sit through the restore process.”

“We are a concierge MSP focused on customer satisfaction and the user experience. I found Level with a Google search after being frustrated with the current slate of RMM tools. I'm glad I did! The software is awesome and Level is quick to fix even the smallest of issues.”

“The picture-in-picture appeared and worked wonderfully. We have a bunch of clients with gargantuan monitors, and ScreenConnect SUCKS at handling it. This is going to be quite nice!”

“+1 to you guys for automatic, set-and-forget agent updates. Please go take SentinelOne to school and show them how it's done.”

“If they don't make it as easy as Level, I'm not interested.”

“This is how I found Level. I was looking for an RMM that wasn’t the big pump & dump tech nonsense. I checked out the docs—nothing popping up wanting to schedule a sales call—signed up for the trial, again no nonsense, and put in a support ticket. Jacob replied—to me, nobody, not even a paying customer at the time. Everyone else in this space needs to follow that example. That is what initially impressed me so much with Level: I emailed support, and within a few hours I had the CEO answering my question. I have issues with each and every software product—the difference here is that Level actually fixes the problems, unlike pretty much all other tech companies.”

“My company is moving away from an MSP to handling all IT internally, and we've settled on Level.io as part of our network modernization process.”

“I'm just excited to see Level continue to make such an amazing platform that makes my life so much easier and doesn't bankrupt me, haha.”

“Level is better, and the first 10 endpoints are free forever.”

“I just set up SSO in Level for the first time. The sign-in is pretty slick—one of the fastest SSO experiences I have seen.”

“We have a GPO setup that installs Level, and it works great. Once a server joins the domain and is placed in the correct OU, Level is pushed automatically. It's been a game-changer. We have network-device automations set up that then install Splunk, Sysmon, and SentinelOne.”

“We have been using Level for a little over a year now and have been thrilled with it. The support given when needed has been top-notch, and we've enjoyed growing with the product. We're primarily a Windows shop, and I spend a large amount of time in PowerShell as a result. We also have a large Linux presence. We found Level after trying a number of other RMMs that just felt too bloated and annoyingly complex for what we needed at the time: something that just worked for patch management.”

“Mainly, easy and speedy navigation. It also feels like there's not much internal friction in client-to-backend communication. Overall, there's less trouble getting clients onboarded.”

“I was surprised today. I used Level to access a client's Linux Mint PC. I was intending to just use the terminal because they didn't have GUI support. I usually use RustDesk for remote connections, but use Level if I just need a terminal. Anyway, it worked perfectly.”

“I started using Level.io RMM last fall. It's very easy to use.”

“I personally just pay for Level.io—I’m not sponsored or anything. I just like them for flexible payments, no contract, and constant updates.”

“I feel very seen and cared for by the Level team, and I know when I make a request, it is taken and acted on. The support is also fantastic, both in response time and quality.”

“As a point of reference, I would suggest trying Level.io. It's a new, fairly basic RMM, but if you think about what an RMM needs to do, it does all the same stuff—just not packaged into multiple separate “features.” It costs about half the price of Ninja.”

“Level RMM—great for automation and scripting.”

“I use Level right now. Moved there from Syncro. I really like it; the automation is great. It's still missing some features, but they are constantly improving.”

“I switched to Level.io and never looked back.”

“Level.io has been my all-time favorite in a mixed environment.”

“Check out Level.io. They have no minimums or contracts, plus upfront pricing. The RMM is quick to learn, troubleshoot, and build out.”

“SimpleMDM + Level.io for non-Intune clients. Intune + Level.io otherwise. Level's Mac support is awesome. We just use the MDM for mobileconfig file deployment and the initial deployment of Level.io.”

“I’ve started using Level.io and think it’s an awesome RMM. The remote management reminds me of ScreenConnect, but with a modern look and snappy performance.”

“I'd strongly encourage taking a look at Level RMM. It feels like software written in the last year, not 20 years ago, and it has all the features you need. We love it and use the heck out of it. Plus, their owner frequents Reddit and is fairly active and transparent.”

“Level.io is what you need. It's very user-friendly and powerful, and they're working on new features and have a roadmap. 👌🏾”

“I use Level.io for minor asset tracking. You can run custom reports for health and patch management as well. It’s good for all my devices: their health, firewall info, number of admin users, and more.”

“Honestly, you should just use Level.io. It gives you the ability to create anything you can think of. Their support is amazing.”

“Then we found Level.io, and damn, what a nice system—so basic yet so feature-rich, and built in such a way that you can do almost anything. The script checks are brilliant and solved so many different checks that the other systems we looked at would require much more work to handle.”

“Went with Level, and while it’s still in development and lacking some features, it’s worlds better.”

“This. I was in your same boat with Syncro and just made the jump to Level.io. I'm loving it so far, and their support has been great.”

“Level RMM. It’s very fast, with a clean and easy-to-use interface. It updates in real time, so you can watch the output of a script straight away—no wasting time having to come back later for the result. It can also do chained automations for a sequence of scripts. Level started out as a remote desktop tool, so this is included, top-tier, and well thought out. Weaknesses? It does not have many of the more complex functions and integrations a larger MSP may need. The Level team is focusing on the basics and getting them right.”

“Check out Level.io. It's free for the first 10 devices and pretty low cost thereafter. Great product!”

“I've been testing Level.io and I like it. Coming from more “full-featured” RMMs like ConnectWise RMM and Automate, I actually really like the stripped-down simplicity and cost of Level.”

“We use our RMM, Level.io, to patch Windows, macOS, and Linux. Its automation pipelines provide a lot of flexibility for managing and orchestrating patching based on schedules or other triggers.”

“Right now, I use Level.io for certain things, and it’s been great. The platform and UI are modern, and they take a different approach to policies, scripting, and automation. I think their design choices will scale very well for thousands—or hundreds of thousands—of endpoints. They support Windows, macOS, and Linux, and their support team has been solid.”

“We actually use Level for our internal machines—it's quite nice! I love their browser-based remote desktop client.”

“All the time. In Level.io, you can build a pipeline that will conditionally run on any of your endpoints. Once your pipeline is built, you can apply the tag to your 30 devices and see those endpoints running through setup in real time. It even loops updates until complete.”

“For us, it has been Level.io's scripting library. I know this isn’t specific, but there are a ton of scripts in there that have saved us so much time.”

“Level.io—I love the interface. It's simple, with great support and a great overall experience.”

“I run a small MSP and have had trouble finding an RMM with a good automation engine without paying for more licenses than I needed. I think Level has matched that need for me.”

“Our transition to a fully remote workspace was streamlined thanks to Level. This platform excellently meets our needs for remote management and endpoint monitoring. Its straightforward installation and user-friendly interface are complemented by the exceptional support. Discovering Level has been a pivotal moment for our remote operations.”

“I can confidently say that Level is truly an all-in-one experience that delivers. Level boasts top-notch automation and scripting capabilities, handles patch management efficiently, provides robust remote management tools, and, most importantly, it’s regularly updated with new features, ensuring I’m always well-equipped for success.”

“After migrating 600 devices to Level with their easy PowerShell install script, we have started to use Level RMM much more than our previous RMM. Level just works. New releases happen frequently. The roadmap is very exciting, and we can’t wait for the mobile app.”

“We’ve been using Level for over a year and have been impressed with our results. Our patching routines are more successful than they have been with past products that we have used. We have been especially pleased that Level has continuously improved the product and added features for a reasonable price.”

“Our school district faced limitations with our on-prem remote assistance solution in recent years. After extensive research, we considered four potential alternatives, ultimately choosing Level for its user-friendly interface, pricing structure, and features. As a bonus, Level has been great with responding to suggestions and feedback!”

“This is definitely my favorite RMM that I’ve seen, just with how easy it is.”

“Some have tried to implement automation in the past, but in such a half-finished way that it’s almost not useful—or it needs so much monitoring and log checking that I could have done it manually. It looks like you’ve cracked it, which is great. I also like that you haven’t gone down the route of trying to do everything.”

“Support was very proactive. That’s why I think I signed up. The other company I was trying to reach out to did not respond, but overall, all good things for now.”

“Demoing the product, I found P2P was a big win for me. For medical or legal clients who are particular about security protocols, a direct peer-to-peer connection is a big win. I really like that.”

“I used Level with a different organization and had no complaints. It worked well. The pricing is nice too: you're not tied into a contract, it's month to month, and it's less expensive—especially for a smaller organization like the one I'm working with now.”

“The tab to autocomplete works and the output doesn't surpass the prompt. The biggest problem I've seen with Atera right now is you get the output from the command and the prompt will appear before the output or in the middle of your output. And then if you start typing, it might repaste like your entire previous command.”

“The level of input you gather from your clients, and the value you gain from this insight, is refreshing. It's what I look for in a true partnership. The RMM market is crowded, and listening to feedback and delivering change based on it will help you continue differentiating yourselves. Keep it up. Thank you again for the excellent support.”

“You guys are quick! It’s working perfectly now. I’m glad that I could help!”

“We're a managed service provider based in the Netherlands and recently explored Level.io. We’re genuinely impressed by its features and ease of use—it’s exactly what we’ve been looking for. We’re ready to fully adopt Level.io for both our internal use and client deployments.”

“Your product appears to be the only one that supports Arch Linux, which is what the Steam Deck is built on. You were tailor-made for the requirement, basically.”

“I think the tagging system is fantastic. My biggest complaint with ConnectWise RMM was that its configuration was so convoluted and involved, and they kept changing it. The tagging system, to me, makes it seem very, very powerful and simple.”

“I did notice that the platform is quick. When deploying an agent, it popped up in seconds—just bam. I like the output when running updates and things of that nature; it pushes the information directly, including which KBs were applied and which were downloading or installed.”

“Sorry to blast a ticket, but I just wanted to drop a note to tell you how AWESOME the new Ctrl+K shortcut menu is. THANK YOU for this time-saving feature that I'm going to use all the time now! Keep up the good work!”

“I appreciate your helpful and timely responses! I am loving Level and currently migrating all my endpoints.”

“I really like how quick and easy it is to remote into a device with one click. That’s really slick. You guys got that down.”

“Finding Level made me realize I could basically cut my monthly RMM bill in half compared with Ninja.”

“By the way, you have a really great platform—we’re loving it so far! I just saw the changes you made, and I have to say, the upgrade looks fantastic. I really appreciate your help with this; it’s going to make my job so much easier. Thanks again for the great work!”

“I'm just really impressed with everything. It's going to streamline that whole setup process for us, so I'm really excited for that.”

“It's great that we can host a file with Level and download it directly using the agent. That saves me a lot of headaches getting the file off the on-prem SMB share when the user might not actually be there.”

“I think the look of this is gonna win over the engineers. The ease of looking at it is going to win them over.”

“We're already currently utilizing it. We really like it, but we're looking at going large scale at this point.”

“Using Level has been a great experience so far. I'm really enjoying it and looking forward to continuing to use it. It's a really good platform, and I'm impressed with it so far.”

“I'm actually quite blown away. Compared with the market, you've taken bits from Ninja Remote and other vendors and made something that looks beautiful and easy to navigate. So, well done. It's great.”

“Thank you, your support has been incredible to work with thusfar. I really appreciate how responsive you guys are.”

“Nothing jumps to mind, but I can definitely see that this is a much more mature automation platform. Multiple triggers on their own are a big deal, rather than having to jump through hoops to get filters to work properly.”

“It's a great piece of software—kind of something I didn't know I needed until I found out that I really needed it. So I'm glad I came across it.”

“I was hoping for a good remote management tool, but this is really amazing. I like this. It’s making our life a lot easier, I think. Really cool.”

“I do like Level, though. It's a fantastic program. It's evolving quite nicely as well. I have two accounts.”

“Yeah, no, I love what I see so far, and I'm definitely gonna jump ship, man, because this is way better.”

“Level's more modern approach, using WebRTC in a web-based interface, is absolutely fantastic. The functionality is stellar, so we've been really happy with it. We really like the transparency and your support too. Being able to reach a human being every time I've had to reach out is awesome.”

“Thanks for building such an incredible platform – it's genuinely transformed how we operate at Lumi-Systems.io. Looking forward to what's coming next! 🚀”

“I strongly believe in user-friendly and genuinely useful software solutions, and Level is at the top of this list.”

“Working again. Thank you for all you do. Again, this is the best RMM I've ever worked with, and I've worked with about five of them.”

“The tool is super, super powerful. It is insane to see all the different options and filters and tags and all the automation setups. I see endless possibilities here. That is super, super cool. It looks super cool. I love it.”

“I think the platform is really cool. I think the UI is really nice. It flows really well.”

“Everything I've seen looks good, especially the price—it's really attractive. I'll contact Ninja RMM and confirm that we can cancel in a month or two, and then I'm gonna start testing this on the new laptops we have.”

“So far, I love your product and the roadmap. It feels like you guys and gals are putting some serious work and thought into it. The UI is snappy, and I could not find anything to complain about for now, which is rare, haha.”

“I’ve used a few RMMs, but this is the first time I’ve ever had onboarding support. It’s always been, ‘Here you go’—unless you pay a couple thousand, and then they’ll help you.”

“I like that Level supports Linux because I’m a Linux user. I don’t run Windows at all; I use Linux and Mac on my own systems. With people becoming more dissatisfied with Windows, I like being prepared for the day a customer asks, ‘Could we run Linux?’”

“I love the way the Level interface updates itself in real time.”

“I want to make sure I’m working with a product that, as I grow, is capable of growing too. Clearly, you guys are on top of everything there. I opened a support ticket without much information, but it seemed like they linked up my email address, saw the logs, and gave me specific next steps. Instead of the usual level-one questions, they already seemed to know what was happening. I’ve been in IT for a while, and that response was really impressive.”

“It definitely has a lot over Pulseway. There are a lot of similarities, so we wouldn't be reinventing the wheel when setting up workflows. It would give us more granularity over targeting specific things that Pulseway couldn't do effectively, so I think it's definitely worth it.”

“I’d say Level wins out over Ninja at the moment, but that’s from a technical perspective.”

“Those new event monitors actually help me. I cobbled together an automation that watches every minute for Office application crashes. If it detects one, it sends a message to the user: “We detected a crash. Do you want to start a repair of your Office apps?” If they select yes, it automatically starts a quick repair. Moving from Datto RMM to Level has been a really nice change. If I needed automation help beyond what was prebuilt by Datto/Kaseya, they just threw their hands up—it was basically “not my problem.” Being able to reach out to you, collaborate, and benefit from your deeper knowledge of the tool has been very helpful to my team. I appreciate that.”

“No, it’s great—really great. Much more capable and powerful than Action1.”

“First of all, thank you so much for taking the time on a Sunday to reply to this. You guys rock!”

“What's the catch? Because this is way too good to be true. And I've been doing this for 22 years, so it's not as though I'm a rookie. I've been looking for a unicorn like this for a while.”

“Yeah, we've been quite impressed, especially coming from Datto RMM. This is so much nicer, and you guys are great to work with.”

“Obviously, one of Level's strong suits that drew us in was the strength and complexity of the automation systems.”

“We onboarded with Level about a year ago. I’ve liked it so far, so I thought I’d use it more personally.”

“I really like the remote-control functionality. It's very responsive, and it's cool that it gives you that tool palette in the right-hand column, which I really like.”

“I really like what I see. It’s no-frills and also extremely flexible—as flexible as you want it to be. Out of the box, a lot of this stuff is pre-baked in, and that would save us so much time. Like, so much time.”

“The file-copy feature—I love that too. I don't have to keep maintaining a Chocolatey server now because, even with the packages I've made, I can just upload and copy them over with the RMM. That's one less possible security issue we have to maintain in perpetuity. I like it enough that I don't even think I'm going to demo Ninja, which I said I was going to do. We had done a lot of automation in our old RMM, but it just wasn’t very good at it. This makes it easier. All of my automations were self-contained scripts, so I’ve had to break them up to use more of the logic flow you use, but I’m not complaining. There was a moment when it really clicked, and between the old scripts and modifying some new ones, I’ve just been going to town.”

“Everything else about Level is 2nd to none. It’s a great blend of technical and simplicity that I know small IT shops will appreciate. Man, you guys need to stop being to good and quick at your job… 😊 Setting the bar high for everyone else. LOL Thank you, sir! Your team so far has been amazing. Please don’t ever change what and how you do business there.”

“I'm really enjoying discovering ways to monitor; only our imagination sets the limit.”

“I also had a very positive experience with the API, which is functional, easy to use, and well documented. Overall, the platform feels clean, fast, and very practical for day-to-day operations.”

“I'm so excited to partner with you guys, man. I really do appreciate this demo. You have a phenomenal product.”

“You have convinced me today that I can trust your technical support. let me say a few words of appreciation: automation, I think it's done very well, the presence of AI in the support chat, very useful.”

“The patching thing was so stupidly easy. You just click these buttons. Poof, it just works.”

“The learning curve is so much shorter than any other RMM I’ve ever used. You can have a tech who knows nothing about it jump right in, and they know exactly what they’re doing.”

“That was another thing that I really liked about ConnectWise. I’ve never seen a tool that can do so much. This is close, don’t get me wrong, and a whole lot easier to do. Writing things for ConnectWise, you needed a PhD.”

“Wow, I’m kind of taken aback—in a good way. I like the workflow UI and how you just run it down like a flowchart. I’ve got countless hours in N-able’s RMM, and it could be so much more simplified. For efficiency and power, there’s just so much more here that I haven’t seen anywhere else. I’m enjoying it.”

“I've been playing around with the product a little bit with the free trial, so I was familiar with the interface. The automation seems very powerful and is definitely a big value add to what we have.”

“Behind-the-scenes access was one of the biggest reasons I recommended Level. We get tickets where we’d otherwise have to interrupt the user, but we can go into the terminal and make changes without interrupting them. It was one of my favorite features.”

“All this scripting that you're showing me so far has been the best I've seen.”

“The library is great, and that's something I use a lot.”

“After about 20 hours of trying things and building automations, I can conclude that I very much like how Level approaches RMM. It is—from what I can tell—the most modern solution and the one with the most potential. I know almost all of your competitors' RMM products and have trialed them all. Level is the most promising right now.”

“I’m liking pretty much everything I can see, and I mean that in all sincerity. You’ve crafted a very intuitive product that isn’t bloated by so much other crap. It seems laser-focused on the key things, and I think you’ve really demonstrated that in the demo. Thank you for not trying to reach for every other shiny object and throw it in. I mean that.”

“Thank you very much for your quick response and very efficient support! It's a pleasure doing business with such a team!”

“Honestly, this monitoring setup solved 90% of my issues. I think this is awesome.”

“It’s really simple and easy to get into both PowerShell on Windows and root access on a Mac. It’s really good. I like that.”

“Thank you both for your quick response over the weekend. Level's responsive support sets you apart from your competitors.”

“I love how fast your stuff runs compared with other RMMs. I've literally never had this good an experience with an RMM. I love it.”

“What drew me to Level was the automation and the interface. It’s clean and simple. I don’t need an overly complicated RMM platform—it just needs to work and actually do patch management, which Syncro does not do very well right now.”

“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, ‘This feels like 2005.’ Ninja feels like 2015. With Level, I’m like, ‘Okay, this is 2025.’”

“I had to redeploy and used your tool to do it. I didn't build out massive automations or anything like that, but it worked really well. I was really impressed with the P2P remote control. That was pretty slick.”

“Thank you so much. This is the best support I have ever received.”

“As always, Level is great about consumer feedback, quick fixes, and upgrades. I have loved the progress over the last few years.”

“This does look pretty nice. We were going around PXE-booting everything and imaging every year, and this would essentially negate that.”

“I am always impressed by how much passion and effort you put into your responses to support tickets. That's one of the reasons why I wish Level every success – I hope that this won't change as the company grows.”

“Your newest feature of calling automations from other automations is awesome and so helpful for me! Thank you so much!”

“I think the contrast from the RMM I have right now is pretty sharp. It’s light years ahead in the GUI, and using tags is so much easier. When I did the Ninja demo, I got lost within the first five minutes. I think you guys hit the point of what you need to do and do it well.”

“I introduced Level to the business I work for, Passante, about two years ago. We bought 68 endpoints on it, and I've been quite happy. I want to try it out with some freelance clients through another business outside of work.”

“If I’m honest, I love it. I think it’s good and intuitive. The automation piece is good. If we haven’t got full-time developers, it’s easy to build logical steps and group things together, which can be quite powerful. In terms of pricing, it seemed quite transparent.”

“Other than my minor gripes... kudos to you and your team!! You've done an amazing job! It's almost like a sysadmin built this. :) It's nice to finally see a product that is simple and just works. I've worked with many RMM tools, and they are almost always cluttered, inefficient, and poorly designed. All of the other companies spend their money on marketing.”

“One of the things that caught my attention about your product is the workflows. The automations you can build look extremely powerful. We love the real-time data. The information is concise, simple, but it's everything that we need. It's great compared to every other product we've seen so far. I can attest that the support is top-notch. In the last week, I spoke with Josh and Quintin several times. The last fix was deployed to production within an hour, I want to say. That was really great to see, and so far it’s been great.”

“One thing I like about working with you and the team is that you are responsive and engaged. We will work through the little things together.”

“It seems very customizable, and it seems like you give us a lot of control, which is a rare thing these days. Most everything else only lets you do what it tells you to do, so this is really cool.”

“Honestly, the biggest thing I’m looking at is that you run these things instantly. No RMM platform I’ve ever seen can perform like that. Even if it’s a quick action, not on a schedule, it will take between zero and ten minutes just to start running, and there’s no control over that.”