Key takeaways.
The differences that matter most.
- Level is a focused RMM for monitoring, automation, scripting, patching, inventory, and remote support.
- A monitor, device event, tag, group change, schedule, or API event can start a Level automation.
- Technicians can follow live device-and-step output while an automation runs.
- Level remote control opens in the browser, with background tools beside the device record.
- Level publishes a $2 per-device rate, includes every technician, and keeps the first 10 devices free.
What Level users say.
Why technicians prefer the Level workflow.
IIPoliII
r/msp, Reddit
“I tried Atera for a while. It wasn’t terrible, but like many RMMs, it never really clicked for me. I also looked into NinjaOne, but the interface didn’t win me over, and their aggressive sales tactics were a major turn-off. I’ve always worked with Kaseya in the past, but let’s be honest, it’s overkill and messy for smaller MSPs.”
Easton Utilities
Customer testimonial, Easton Utilities
“Level is such a breath of fresh air in the RMM space. The GUI looks clean, intuitive, modern, and is very responsive. They have deployed new features at an impressive rate. We’ve had very helpful communication with their support team, and they are responsive and happy to talk about their roadmap and listen to our input.”
Level keeps the daily RMM work connected.
See the signal, start the response, and follow every result.
See the signal and the device.
Level-built monitoring stays connected to device state, groups, tags, alerts, and the actions a technician can take next.
Turn the signal into work.
An alert, tag, enrollment, or schedule starts an automation and streams each device result while it runs.
Open remote without a viewer.
Level remote control opens in the browser across Windows, macOS, and Linux.
Choose the operating model first.
Choose between a focused RMM and a technician-priced suite.
Choose Level if
- Endpoint events should start the work.
- You need live automation output.
- Every technician needs an individual login.
- Remote support should stay in the browser.
- You want a public per-device price.
Choose Atera if
- One suite should include RMM and PSA.
- Per-technician pricing fits your staffing model.
- Atera remote integrations fit your workflow.
- Its automation profiles cover your needs.
Compare the shared RMM work.
Level keeps live endpoint work in one focused workflow.
| Level |  | |
|---|---|---|
| Operating model | ||
| Primary focus | Focused RMM operations | RMM and PSA suite |
| Pricing model | Per managed device | Per technician |
| Published price | $2 per device monthly | Plan prices published |
| Additional technician | No additional charge | Additional paid seat |
| Free evaluation | 10 devices, no time limit | 30-day trial |
| Monitoring | ||
| Endpoint health | Real-time RMM data | Real-time monitoring |
| Online and offline status | Instant connection alerts | Real-time alerts |
| CPU, memory, and disk | Live thresholds | Threshold-based monitoring |
| Processes and services | Built-in monitors | Threshold profiles |
| Custom conditions | Script-based monitors | Custom threshold items |
| Automation and scripting | ||
| Automation triggers | Events, monitors, tags, schedules | Profiles and schedules |
| Workflow design | Conditional, multi-step pipelines | IT automation profiles |
| Execution feedback | Live device-and-step logs | Activity and script status |
| On-demand scripts | Immediate execution | Manual script execution |
| Remote support | ||
| Remote launch | Opens in the browser | Integrated remote tools |
| Background tools | Terminal, files, processes, services | Remote command and tools |
| Linux architecture | x86-64 and ARM64 | Plan and tool dependent |
| Apple silicon | Native agent | Rosetta documented |
| Patching | ||
| Operating systems | Windows, macOS, and Linux | Windows, macOS, and Linux |
| Third-party apps | WinGet and Homebrew | Automated app updates |
| Patch scheduling | Profiles and maintenance windows | Automation profiles |
| Failed updates | Immediate failure alerts | Patch status reporting |
RMM depth shows up in the work.
The daily RMM workflow stays in one product.
- Watch the automation run live. A tag, enrollment, monitor, or schedule can start the workflow. The run view streams each device's output.
- Remote from the browser. Open macOS or Linux remote with no extra viewer. Level tries a P2P path first and uses an encrypted relay when needed.
- Stage patches across the mixed fleet. Use Windows and macOS delays, tagged Linux canaries, WinGet, Homebrew, Apt, Yum/DNF, Pacman, Snap, and Flatpak.
- Manage ARM and Linux together. Windows, macOS, Linux, Raspberry Pi, and other ARM devices use the same Level agent. The workflows are available on every plan.
Level pricing follows the managed fleet.
One device rate. Every technician included. First 10 free.
See Level pricingAtera users, in their own words.
These excerpts are attributed and linked to the original sources.
“Nope. Absolutely useless for our use cases.”
“One by one for the last hour or two my servers are showing off-line and I’m getting alerts, but they are not off-line and I have to restart the Atera agent to get them to show online again.”
“Atera support suggested I remove Splashtop from each computer that is affected and let Atera reinstall it.”
“ATERA have had 6 years to develop something like this, still relying on Rosetta is ridiculous.”
“They need to fix this!”
“I don't know any service that needs to be informed 60 days prior to the renew date.”
“Nope. Absolutely useless for our use cases.”
“One by one for the last hour or two my servers are showing off-line and I’m getting alerts, but they are not off-line and I have to restart the Atera agent to get them to show online again.”
“Atera support suggested I remove Splashtop from each computer that is affected and let Atera reinstall it.”
“ATERA have had 6 years to develop something like this, still relying on Rosetta is ridiculous.”
“They need to fix this!”
“I don't know any service that needs to be informed 60 days prior to the renew date.”
“Nope. Absolutely useless for our use cases.”
“ATERA have had 6 years to develop something like this, still relying on Rosetta is ridiculous.”
“One by one for the last hour or two my servers are showing off-line and I’m getting alerts, but they are not off-line and I have to restart the Atera agent to get them to show online again.”
“They need to fix this!”
“Atera support suggested I remove Splashtop from each computer that is affected and let Atera reinstall it.”
“I don't know any service that needs to be informed 60 days prior to the renew date.”
Switching is a phased move, not a big bang.
Run Level beside Atera until you are ready.
Install on a subset.
Enroll a pilot group and run both products during evaluation. Up to 10 Level devices stay free with no time limit.
Validate the workflows that matter.
Watch an automation run, open browser remote, stage patches, and confirm every device reports back.
Expand by group.
Move clients or sites in phases after the Level workflow has proved itself.
Why doesn't Level chase software review awards?
Review volume can reflect campaigns and incentives. We would rather put that money into the product. If Level earns a review, post it honestly. No gift card.
Read our stance
