Key takeaways.
The differences that matter most.
- Level connects real-time monitoring, automation, scripting, patching, and remote support in one RMM.
- Endpoint events, monitors, tags, group changes, schedules, and API events can start Level automations.
- Live device-and-step logs show technicians what each automation is doing.
- Level remote control opens in the browser across Windows, macOS, and Linux.
- Level is month to month with a public $2 per-device rate and no committed device minimum.
What Level users say.
Proof from teams managing production fleets.
NovaBACKUP-Nate
r/SmallMSP, Reddit
“I personally use Level.io internally here at NovaBACKUP to monitor around 40 production endpoints around the world. It works very well, saves us a ton of time with automations, monitoring, and alerts, and the company has been very responsive for any support issues or feature requests.”
Trinity Basin Preparatory
Customer testimonial, Trinity Basin Preparatory
“Our school district faced limitations with our on-prem remote assistance solution in recent years. After extensive research, we considered four potential alternatives, ultimately choosing Level for its user-friendly interface, pricing structure, and features. As a bonus, Level has been great with responding to suggestions and feedback!”
The advantage shows up before the contract.
Move from device change to finished result faster.
See the fleet without digging.
Device groups, tags, status, alerts, and common actions stay visible in the device list.
Let events start the work.
A tag, enrollment, monitor, or schedule can start the workflow immediately across matching devices.
Follow every device result.
The run view streams output while work is active, so a technician can see what finished and what needs attention.
Choose the operating model first.
Choose the RMM workflow your technicians should use every day.
Choose Level if
- Endpoint events should start the work.
- You need live automation output.
- Remote support should stay in the browser.
- You want month-to-month RMM billing.
- You want a public per-device price.
Choose Datto RMM if
- Datto policies fit your RMM workflow.
- Web Remote covers your support needs.
- A committed device quantity fits procurement.
Compare the shared RMM work.
Level keeps live endpoint work in one focused workflow.
| Level |  | |
|---|---|---|
| Operating model | ||
| Primary focus | Focused RMM operations | Cloud RMM operations |
| Published price | $2 per device monthly | Request a quote |
| Device commitment | No committed minimum | Committed monthly quantity |
| Free evaluation | 10 devices, no time limit | Sales-assisted evaluation |
| Monitoring | ||
| Endpoint health | Real-time RMM data | Continuous monitoring |
| Online and offline status | Instant connection alerts | Automated alerts |
| CPU, memory, and disk | Live thresholds | Policy monitors |
| Processes and services | Built-in monitors | Components and policies |
| Custom conditions | Script-based monitors | Custom component monitors |
| Automation and scripting | ||
| Automation triggers | Events, monitors, tags, schedules | Policies, jobs, and schedules |
| Workflow design | Conditional, multi-step pipelines | Policy-based components |
| Execution feedback | Live device-and-step logs | Job and component status |
| On-demand scripts | Immediate execution | Component execution |
| Remote support | ||
| Remote launch | Opens in the browser | HTML5 Web Remote |
| Browser platforms | Windows, macOS, and Linux | Windows and macOS |
| Background tools | Terminal, files, processes, services | Remote management tools |
| Patching | ||
| Operating systems | Windows, macOS, and Linux | OS patch management |
| Third-party apps | WinGet and Homebrew | Third-party patching |
| Patch scheduling | Profiles and maintenance windows | Policy-based schedules |
| Failed updates | Immediate failure alerts | Patch status reporting |
The advantage shows up before the contract.
Move from device change to finished result faster.
- See the fleet without digging. Device groups, tags, status, alerts, and common actions stay visible in the device list.
- Let events start the work. A tag, enrollment, monitor, or schedule can start the workflow immediately across matching devices.
- Follow every device result. The run view streams output while work is active, so a technician can see what finished and what needs attention.
Know the RMM price before the sales call.
Public $2 device pricing. Month to month. First 10 free.
See Level pricingSwitching the RMM is a phased move.
Prove Level on a pilot group before expanding.
Install on a subset.
Pilot Level on 10 devices while Datto RMM continues running.
Validate the workflows that matter.
Watch an automation run, open browser remote, stage patches, and confirm every device reports back.
Expand by group.
Move clients or sites in phases after each Level workflow is proven.
Why doesn't Level chase software review awards?
Review volume can reflect campaigns and incentives. We would rather put that money into the product. If Level earns a review, post it honestly. No gift card.
Read our stance
