Key takeaways.
The differences that matter most.
- Level keeps monitoring, automation, scripting, patching, and browser-based support in one focused RMM workspace.
- A monitor, device event, tag, group change, schedule, or API event can start a Level automation.
- Technicians can follow live device-and-step output while a Level automation runs.
- Level remote control opens in the browser across Windows, macOS, and Linux.
- Level publishes a $2 per-device rate and keeps the first 10 devices free without a time limit.
What Level users say.
Two operators who moved away from NinjaOne.
IIPoliII
r/msp, Reddit
“I also looked into NinjaOne, but the interface didn’t win me over, and their aggressive sales tactics were a major turn-off. I’ve always worked with Kaseya in the past, but let’s be honest, it’s overkill and messy for smaller MSPs. While testing a bunch of new tools, I gave Level a shot, and I’m glad I did.”
GoodHeartTech
r/msp, Reddit
“Like others have said, our team is also really enjoying Level. It’s very refreshing to have a super modern and sleek interface, great Linux support, and a development team that actually listens to feedback. It’s also really exciting to see the new features roll out basically every month.”
Level wins in the technician workflow.
Less navigation. Faster action. Every result stays visible.
Get to the device faster.
Level keeps devices, groups, tags, alerts, patches, and actions in a focused interface technicians can learn quickly.
Automate from the event.
Start workflows from enrollment, tags, monitors, or schedules, then watch live output from every targeted device.
Remote without a viewer.
Open a browser session across Windows, macOS, and Linux without installing a separate technician player.
Choose the daily RMM workflow.
Choose the RMM workflow your technicians should use every day.
Choose Level if
- Endpoint events should start the work.
- You need live automation output.
- Remote support should stay in the browser.
- Linux ARM belongs in the same fleet.
- You want a public per-device price.
Choose NinjaOne if
- Policy-based automation fits your workflow.
- An installed remote player is acceptable.
- Custom-quoted pricing fits procurement.
- NinjaOne patch workflows match your fleet.
Compare the shared RMM work.
Level makes live endpoint signals immediately actionable.
| Level |  | |
|---|---|---|
| Operating model | ||
| Primary focus | Focused RMM operations | Unified endpoint operations |
| Pricing model | Per managed device | Custom per-endpoint quote |
| Published price | $2 per device monthly | Request a quote |
| Free evaluation | 10 devices, no time limit | 14-day trial |
| Monitoring | ||
| Endpoint health | Real-time RMM data | Real-time monitoring |
| Online and offline status | Instant connection alerts | Policy-based alerts |
| CPU, memory, and disk | Live thresholds | Real-time conditions |
| Processes and services | Built-in monitors | Policy conditions |
| Custom conditions | Script-based monitors | Custom monitoring policies |
| Automation and scripting | ||
| Automation triggers | Events, monitors, tags, schedules | Policies and schedules |
| Workflow design | Conditional, multi-step pipelines | Multi-step automations |
| Execution feedback | Live device-and-step logs | Automation activity results |
| On-demand scripts | Immediate execution | Run scripts from endpoints |
| Remote support | ||
| Remote launch | Opens in the browser | Installed player and streamer |
| Background tools | Terminal, files, processes, services | Terminal and task tools |
| Supported platforms | Windows, macOS, and Linux | Windows, macOS, and Linux |
| Linux ARM | ARM64 agent | Raspberry Pi support documented |
| Patching | ||
| Operating systems | Windows, macOS, and Linux | Windows, macOS, and Linux |
| Third-party apps | WinGet and Homebrew | 200+ applications |
| Patch scheduling | Profiles and maintenance windows | Policy-based schedules |
| Failed updates | Immediate failure alerts | Patch status reporting |
RMM depth shows up in the work.
Focused devices, live automations, and browser remote.
- Watch the automation run live. A tag, enrollment, monitor, or schedule can start the workflow. The run view streams each device's output.
- Remote from the browser. Open Windows, macOS, or Linux remote with no extra player. Level tries P2P first and uses an encrypted relay when needed.
- Stage patches across the mixed fleet. Use Windows and macOS delays, tagged Linux canaries, WinGet, Homebrew, and Linux package managers.
- Manage every architecture together. Manage Windows ARM64, native Apple silicon, Linux ARM64, and x86-64 devices with the same Level workflows.
NinjaOne users, in their own words.
These excerpts are attributed; source links are included when available.
“I also looked into NinjaOne, but the interface didn’t win me over, and their aggressive sales tactics were a major turn-off.”
“I loved NinjaOne. It did everything I needed it to do. But with a relatively small number of endpoints, their pricing won’t make any sense.”
“When I did the Ninja demo, I got lost within the first five minutes.”
“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, “This feels like 2005.” Ninja feels like 2015. With Level, I’m like, “Okay, this is 2025.””
“Finding Level made me realize I could basically cut my monthly RMM bill in half compared with Ninja.”
“It’s a new, fairly basic RMM, but if you think about what an RMM needs to do, it does all the same stuff—just not packaged into multiple separate “features.” It costs about half the price of Ninja.”
“I also looked into NinjaOne, but the interface didn’t win me over, and their aggressive sales tactics were a major turn-off.”
“I loved NinjaOne. It did everything I needed it to do. But with a relatively small number of endpoints, their pricing won’t make any sense.”
“When I did the Ninja demo, I got lost within the first five minutes.”
“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, “This feels like 2005.” Ninja feels like 2015. With Level, I’m like, “Okay, this is 2025.””
“Finding Level made me realize I could basically cut my monthly RMM bill in half compared with Ninja.”
“It’s a new, fairly basic RMM, but if you think about what an RMM needs to do, it does all the same stuff—just not packaged into multiple separate “features.” It costs about half the price of Ninja.”
“I also looked into NinjaOne, but the interface didn’t win me over, and their aggressive sales tactics were a major turn-off.”
“It’s clear as day that Level is leaner and less bloated. I go all the way back with ConnectWise and think, “This feels like 2005.” Ninja feels like 2015. With Level, I’m like, “Okay, this is 2025.””
“I loved NinjaOne. It did everything I needed it to do. But with a relatively small number of endpoints, their pricing won’t make any sense.”
“Finding Level made me realize I could basically cut my monthly RMM bill in half compared with Ninja.”
“When I did the Ninja demo, I got lost within the first five minutes.”
“It’s a new, fairly basic RMM, but if you think about what an RMM needs to do, it does all the same stuff—just not packaged into multiple separate “features.” It costs about half the price of Ninja.”
Switching is a phased move, not a big bang.
Run Level beside NinjaOne until you are sure.
Install on a subset.
Pilot Level on 10 devices while NinjaOne continues running.
Validate the workflows that matter.
Watch an event or tag start an automation, follow live output, open browser remote, and stage patches.
Expand by group.
Move clients or sites in phases after each Level workflow is proven.
Why doesn't Level chase software review awards?
Review volume can reflect campaigns and incentives. We would rather put that money into the product. If Level earns a review, post it honestly. No gift card.
Read our stance
