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7 Best RMM Tools for Managed Service Providers in 2025: 1. Level 2. Atera 3. Action1 4. N-Able 5. NinjaOne 6. Datto RMM 7. Pulseway.
Level
Tuesday, January 21, 2025
Remote monitoring and management (RMM) tools help managed service providers (MSPs) monitor and maintain their clients' IT systems from a remote location.
These software solutions make it easier for MSPs to handle many clients at once without visiting each site in person.
RMM tools also allow MSPs to automate routine tasks like system checks, patching, and uninstalling software. This helps service providers save time and work more efficiently.
In this guide, we'll break down the best RMM platforms for managed service providers. We'll also discuss the benefits and key features to consider to make an informed decision.
RMM tools are software solutions that allow managed service providers to oversee their clients' IT systems remotely.
These tools enable MSPs to monitor and maintain client systems from a single location. They can spot issues early to prevent bigger problems.
For the tool to work, MSPs should install RMM agents on client devices, which send data back to the RMM solution. This data includes system performance, security status, and potential issues.
When the RMM tool detects a problem, it automatically alerts the MSP, who can then take immediate action directly from their location, such as:
RMM tools also support process automation. They allow MSPs to schedule routine tasks like system checks and software updates so they can focus on strengthening client relationships.
RMM tools can even provide detailed reports on system performance and security. These help MSPs make informed decisions and demonstrate the value of their services to clients.
Here are the best RMM solutions that MSPs rely on to monitor and manage their client's IT environments:
Level is a leading RMM tool known for its advanced features tailored to managed service providers and their IT teams.
The platform supports various operating systems and devices, including Windows servers, Mac computers, Linux endpoints, and even IoT gadgets. This makes it versatile for different IT environments.
What sets Level apart from the competition is its browser-based platform. MSPs no longer need to install unnecessary software or configure on-premises infrastructure. Instead, they can remotely access clients' systems directly from the web. This saves time and improves user experience due to the browser's convenience.
Plus, Level's RMM software is built on a peer-to-peer model. It gives service providers peace of mind knowing that their data is secure and hidden from public view. At the same time, this builds trust with clients and encourages repeat business.
On top of these features, Level offers intuitive automation tools. They can automatically handle routine tasks to maintain operational efficiency and allow IT teams to focus on more important tasks.
Pros: Level's user-friendly interface makes it easier to manage IT systems, track assets, and deliver better service to clients. Additionally, the customer support team is comprised of the software engineers themselves. They provide accurate responses to help solve problems quickly.
Level offers a pay-as-you-grow pricing model at just $2 per endpoint, with a minimum monthly bill of $20. This allows you to pay only for what you use while your costs scale with your business needs.
Start a 14-day free trial today to test Level's RMM tools! Or book a personalized demo to learn how they can transform MSP operations.
Atera is unified IT management software that helps MSPs control and secure their clients' IT environments. It combines RMM, helpdesk, and professional services automation (PSA) software in one platform.
Atera offers real-time monitoring of system activities. It allows MSPs to set alert thresholds for different devices and stay on top of Windows updates, Active Directory, and more.
Meanwhile, the IT automation feature handles repetitive tasks. It can free up technician time with tools like system scans, patching, and device onboarding.
Atera also covers OS updates for Windows and Mac by integrating with third-party patch management solutions.
Pros: Atera is powered by AI, which can maximize team efficiency by reducing human errors and taking care of repetitive tasks.
Cons: Atera lacks customization options and advanced features like reporting analytics. These can be barriers for MSPs that need to tailor their services and reports to clients.
Atera for MSPs comes in four different pricing plans to suit different business needs:
Action1 offers autonomous patching software focused on reducing security risks and operational costs.
It automates vulnerability detection and remediation for both operating systems and third-party applications. This provides continuous patch compliance across servers and workstations.
The platform also supports bandwidth-efficient P2P update distribution. It allows patches to be shared between endpoints to make sure all devices, even those offline, get updated as they come online.
Pros: Action1 delivers reliable patching compliance with up to 99% patch coverage achieved in hours. It also meets stringent security standards to protect sensitive information against cyber threats.
Cons: Action1 is primarily a patch management software with limited RMM capability. It can also be complex to use for beginners.
Action1 is free to use when managing up to 100 devices. Beyond this number, Action1 charges MSPs a fee for using the platform. However, the pricing details are not publicly available.
N-able is a modern RMM platform designed to manage IT networks across various environments, whether on-premises or over the cloud.
It provides full visibility over servers, workstations, and mobile devices running Windows, macOS, and Linux.
The platform simplifies network discovery and deployment by automating service templates and policies. This allows technicians to focus on high-level tasks.
With patch management, N-able delivers OS and third-party app updates on schedule or on demand to secure systems.
Pros: N-able supports different devices and operating systems. Apple gadgets, including macOS and iOS, can be controlled alongside Windows systems. It can also manage Microsoft services (365, Azure, and Intune) via Cloud Commander.
Cons: N-able has unresponsive customer support and limited customization options. The platform also faces occasional performance issues.
N-able offers two RMM tools: N-sight is designed for growing service providers, while N-central is tailored for large networks.
N-able's N-sight platform starts at $99 per month. However, complete pricing details are hidden for N-central.
NinjaOne is a user-friendly RMM solution that combines simplicity with powerful features.
The platform offers unified endpoint management, allowing IT teams to manage mobile devices, desktops, and network components from a single dashboard.
Key features include real-time monitoring and management of device health and network security, along with automated software updates to keep systems current.
NinjaOne also provides secure remote access tools, making it easy for IT teams to oversee multiple devices across various operating systems.
Pros: The platform’s extensive automation capabilities allow IT teams to handle routine tasks efficiently.
Cons: Due to its comprehensive features, NinjaOne can be complex to set up and integrate into your existing tech stack. The tool is also expensive for many organizations.
NinjaOne doesn't publicly reveal pricing for its RMM tool. The only way to find it is by requesting a quote. This can be a barrier for MSPs seeking a cost-effective tool with transparent pricing details.
Datto is a cloud-based RMM platform designed to manage and protect endpoints. It includes a native Microsoft 365 management module, allowing MSPs to track users from a single interface.
It comes with features like onboarding, offboarding, password resets, and user quarantining. The platform also prioritizes security, offering built-in ransomware detection to help identify threats early.
Datto’s patch management automates the deployment of OS and third-party app updates, helping to reduce vulnerabilities.
It even supports HTML5 Web Remote. This allows technicians to troubleshoot and resolve issues on servers, desktops, and laptops from a remote location.
Pros: Datto RMM supports extensive automation through custom scripts. It can also integrate with PSA software for real-time ticket resolution and increased productivity.
Cons: Compared to other RMM tools, Datto is difficult to use. It also suffers from slow customer support, making it harder for MSPs to resolve issues within the platform.
Datto has not disclosed its pricing publicly.
Pulseway is a mobile-first RMM tool that gives IT teams the flexibility to manage and monitor systems from anywhere.
The platform offers real-time monitoring and management of servers, workstations, and mobile devices. It also has automation capabilities that automate routine tasks like patch management and software updates.
Other key features include secure remote access, mobile device management, and detailed asset tracking. These allow IT professionals to maintain control over multiple client systems from a single interface.
Pros: Pulseway offers a mobile app with RMM tools. This is useful for MSPs that need to oversee client systems on the go.
Cons: Due to its mobile-first approach, Pulseway lacks advanced RMM features commonly found in other platforms. It also faces delayed updates.
Pulseway offers flexible pricing with a pay-as-you-go model, allowing users to only pay for what they use.
For 20 managed endpoints, Pulseway costs $67 every month. Add-ons, such as endpoint protection and ransomware detection, are also available for an added fee.
After defining RMM tools, you might be curious to learn how they differ from other IT software solutions. What makes them particularly valuable for MSPs like you?
Below, we explore how RMM tools stand out compared to other IT management technologies.
Traditional IT support tools tend to be reactive, addressing issues only after they come up. This often results in downtime and interruptions, as problems are fixed only after they have impacted operations.
In contrast, RMM tools take a proactive approach. They are designed to detect and address potential problems before they disrupt business activities.
They can also maintain system stability and reduce the likelihood of significant failures. This allows MSPs to provide better service, as they can prevent issues rather than react to them.
Another significant advantage of RMM tools is their high level of automation.
Standard IT management software often requires manual intervention to perform routine tasks, such as system updates, patch management, and regular maintenance. This method is time-consuming and increases the risk of human error.
On the other hand, RMM tools automate these routine tasks across multiple systems and clients.
For example, they can automatically deploy software updates or security patches to all client devices simultaneously. They save valuable time and reduce errors.
RMM tools stand out for their ability to combine multiple functions into a single platform.
They can integrate remote management capabilities with network monitoring, endpoint security, system maintenance, and reporting.
This integration allows MSPs to manage all aspects of their client's IT environments from a single dashboard.
RMM tools are specifically designed to meet the needs of MSPs, which often handle the IT environments of multiple clients at the same time.
These tools support multi-client environments by allowing MSPs to manage endpoints and networks from a central location.
RMM software also scales easily, accommodating the growth of an MSP’s client base without compromising performance.
As MSPs grow their business, the RMM tool can handle the increased demand, whether it involves managing more devices, adding new clients, or integrating additional services.
RMM tools allow MSPs to operate more efficiently by automating tasks and integrating with different systems. This efficiency translates into cost savings, as MSPs can manage more clients with the same amount of resources.
Additionally, the ability to monitor and manage systems remotely reduces the need for on-site visits, further lowering operational costs.
RMM tools even enable faster operations. These allow MSPs to focus on delivering high-quality service while maintaining profitability.
Remote monitoring and management tools offer several advantages necessary for the success and operational efficiency of MSPs. Let's break down these benefits below:
RMM tools help managed service providers work more efficiently by automating routine tasks that once required manual effort.
For example, RMM software can handle tasks like software updates, system checks, and regular monitoring without constant supervision.
A centralized management platform allows MSPs to monitor and manage all client systems from one location, simplifying the process and reducing costs.
It also allows MSPs to focus on more strategic tasks that contribute to business growth.
RMM solutions allow MSPs to track the health of their client's systems continuously, spotting potential system failures before they happen.
This helps them avoid unexpected downtime and keeps IT systems running smoothly.
RMM tools can also automate tasks such as patch management and software updates.
Keeping systems up to date reduces the risk of security vulnerabilities. It helps maintain peak performance in client systems.
Security remains a top concern for businesses, and MSPs play a key role in maintaining the security of their client's IT systems.
RMM tools contribute by automating the deployment of security patches and updates. They keep all systems protected against the latest threats.
RMM software also provides detailed documentation and reporting features that help MSPs show compliance with industry regulations.
Plus, RMM tools integrate with other security solutions, such as antivirus software and firewalls, to create a stronger security environment.
This integration allows MSPs to offer a more robust security service, protecting all aspects of the client's IT environment.
Automating tasks and enabling remote management with RMM software helps MSPs reduce operational costs.
The need for fewer on-site visits translates to lower travel expenses and less time spent on manual tasks.
This approach saves money and allows MSPs to serve more clients without hiring additional staff.
Automation features in RMM platforms also reduce the chance of human error, which can lead to costly mistakes.
Automating software deployment across multiple clients maintains consistency and reduces the risk of missing a key update.
RMM tools provide a clear return on investment by improving operational efficiency and cutting costs, allowing MSPs to offer competitive pricing while maintaining profitability.
RMM tools help MSPs offer a higher level of service to their clients.
Through features like real-time monitoring, remote support, and detailed reporting, MSPs can show their value to clients by keeping them informed and involved in managing their IT systems.
The proactive nature of RMM tools means clients experience fewer disruptions and more reliable service.
This reliability is a key factor in client retention and can lead to long-term business growth for MSPs.
Satisfied clients are more likely to renew contracts, refer others, and expand their service agreements, all of which contribute to a stronger, more stable business.
RMM tools are packed with features that simplify IT management for MSPs and help them deliver higher-quality service.
Here’s a detailed look at the key features that make RMM tools indispensable.
RMM tools automate routine tasks such as software updates, disk defragmentation, and backups.
Automation helps MSPs keep client systems current without constant manual input, which reduces the chances of errors.
For instance, an MSP can schedule patch management across multiple clients so all systems receive updates at the right time.
This automation allows IT teams to focus on strategic tasks instead of routine operations.
RMM tools provide real-time monitoring and send immediate alerts when issues arise.
For example, if a server shows signs of failure, an RMM tool will immediately send an alert. This gives the MSP a chance to address the problem before it gets worse.
Real-time monitoring helps maintain system uptime and improve IT efficiency for clients.
RMM tools also offer customizable alert thresholds. These enable MSPs to set specific parameters based on the needs of each client.
RMM tools offer a centralized solution for managing patches across all client systems.
Keeping software updated is important for both security and functionality. RMM software automates patch deployment, lowering the risk of vulnerabilities in client systems.
For example, an MSP can use an RMM tool to deploy security patches across hundreds of devices in minutes, keeping all client systems protected against the latest threats.
This centralized approach to patch management helps with security and compliance.
Remote support is a key feature of RMM tools, allowing MSPs to access and manage client systems from any location. This capability reduces the time and costs linked to on-site visits.
Remote access tools within the RMM platform let technicians take control of client devices, fix issues in real time, and make necessary updates or changes without disrupting the client's operations.
RMM tools often integrate smoothly with other business tools, such as:
This integration creates a comprehensive IT management solution covering all aspects of client service.
For example, an RMM tool can integrate with PSA software to automatically generate service tickets when an alert is triggered.
This type of workflow automation improves operational efficiency and makes sure all issues are tracked and resolved quickly.
RMM tools provide detailed reporting features that offer insights into the performance, security, and health of client systems.
An MSP can use it to generate a report showing the network performance of a client’s systems over a specific period, highlighting resolved issues and suggesting future improvements.
Detailed documentation provided by RMM tools also supports compliance with industry standards, making audits easier and maintaining transparency with clients.
Reporting features are often customizable, allowing MSPs to adjust the information to meet the specific needs of each client.
A user-friendly interface helps MSPs manage multiple clients and systems with ease. It can help technicians quickly move through the various functions of the RMM software.
For example, dashboards within the RMM tool often provide a comprehensive view of all managed systems.
This will show key metrics such as system health, security status, and current alerts.
The centralized view also lets MSPs quickly assess the overall state of their client's IT environments and make informed decisions about necessary actions.
Selecting the right RMM tool is an important decision for MSPs aiming to deliver high-quality services. Here’s a guide on what to consider when choosing an RMM solution:
The RMM tool must scale as your business grows. As your client base expands, the RMM platform should manage an increasing number of devices and networks without losing efficiency.
A scalable RMM solution allows you to start with a small number of clients and gradually increase capacity as your business grows.
This flexibility keeps your operations running smoothly as your service offerings expand.
Scalability also involves supporting different types of devices, including desktops, servers, and mobile devices, across various operating systems like Windows, macOS, and Linux. This capability is important for MSPs managing different IT environments.
An RMM tool should work well with the systems and devices your clients use. It is necessary to be compatible with various operating systems, such as:
The RMM software should also integrate with other management tools you use, such as PSA software, ticketing systems, and antivirus programs.
This integration allows for smoother operations, reducing conflicts and keeping systems working together effectively.
For example, if your clients use a variety of mobile devices, the RMM solution should support mobile device management, allowing you to remotely monitor and manage these devices alongside traditional IT assets.
The RMM tool should have an intuitive, user-friendly interface that allows your team to access and use features quickly.
A well-designed interface reduces training time and helps your technicians perform tasks more efficiently.
For example, an RMM solution with a clean, well-organized dashboard can make it easier for technicians to find key features and respond to alerts, improving overall service delivery.
An easy-to-use interface also leads to better client interactions. When your team can quickly diagnose and fix issues, clients receive faster and more effective support, which leads to higher satisfaction.
Cost is always a factor when selecting an RMM tool. The tool should fit within your budget while providing the features you need to manage client systems effectively.
Consider both the upfront costs and ongoing expenses, such as subscription fees, training costs, and support services.
Some RMM pricing models are based on the number of devices managed, while others might charge a flat rate.
Assess what makes the most sense for your business model. For example, if you anticipate rapid growth, a flat-rate model might provide more predictable costs.
Additionally, look for an RMM solution that balances price and features well, so you’re not paying for capabilities you don’t need.
Reliable customer support is necessary, especially when working with complex RMM systems.
Evaluate the support offered by the RMM provider, including the availability of 24/7 support, types of support (such as phone, email, and live chat), and the provider’s reputation for responsiveness.
A provider offering comprehensive customer support helps you resolve problems quickly. This reduces downtime and maintains the quality of service you provide to clients.
For MSPs, this means fewer interruptions and more consistent service delivery, which can build client trust and satisfaction.
Security is a top priority for any MSP, and the RMM tool you choose should offer strong security features. Look for tools that provide:
These features help protect client data and keep IT environments safe from threats.
For example, an RMM tool with strong encryption protocols keeps data transferred between the MSP and client systems secure.
Automated patch management keeps all client systems updated with the latest security patches, reducing the risk of vulnerabilities.
The ability of an RMM tool to integrate with other management tools is necessary for creating a comprehensive IT management solution.
The RMM tool should integrate easily with PSA tools, ticketing systems, and antivirus programs, allowing for better workflow automation and more efficient management of client systems.
For instance, when an RMM tool integrates with your PSA software, it can automatically generate service tickets based on alerts or issues detected by the RMM platform.
This integration keeps all issues tracked and resolved quickly, improving service delivery and client satisfaction.
When adopting a new RMM tool, consider the training and support your team will need. Look for an RMM provider that offers extensive training resources, such as tutorials, webinars, and detailed documentation.
Proper training keeps your team using the RMM tool’s capabilities fully, leading to more effective service delivery.
Ongoing support also helps your team adapt to changes in the software and address any challenges that arise during day-to-day operations.
Level is transforming the way managed service providers handle their remote monitoring and management tasks.
With an emphasis on simplicity, proficiency, and security, Level saves your team countless hours through its streamlined, powerful features.
Whether you're looking to improve efficiency, strengthen security, or expand your service offerings, Level provides the technology to make it happen.
Take advantage of modernized remote access, enhanced automation, and a suite of tools that will elevate your service capabilities.
Book a demo or try Level free for 14 days right now!
RMM stands for remote monitoring and management. It’s a technology used by IT teams to monitor devices, networks, and systems from a remote location.
RMM tools are software solutions that help IT teams and managed service providers monitor and support devices remotely. They offer real-time performance monitoring, automation tools, patch management, and integration capabilities to improve service delivery.
RMM tools are capable of managing a lot of devices, including desktops, laptops, servers, mobile devices, and network components. They are designed to handle various operating systems such as Windows, macOS, Linux, and even mobile platforms like iOS and Android.
Microsoft offers Intune, a cloud-based service that functions as an RMM tool. Intune provides capabilities for managing and monitoring devices, applications, and security policies remotely. It’s part of the Microsoft Endpoint Manager suite and is widely used by IT teams to handle mobile devices, desktops, and applications in an integrated environment.
TeamViewer is not a full-fledged RMM tool, but it offers some remote management capabilities. It’s primarily known for remote access and control, enabling IT professionals to troubleshoot and support devices.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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