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7 Best RMM Tools for Managed Service Providers. 1. Level 2. Atera 3. Action1 4. N-Able 5. NinjaOne
Level
Monday, September 16, 2024
Remote Monitoring and Management (RMM) tools are important software solutions for Managed Service Providers (MSPs).
These tools help MSPs monitor, maintain, and manage their client's IT systems from a remote location.
RMM tools make it easier for MSPs to handle many clients at once without needing to visit each site in person.
They allow MSPs to perform tasks like checking system health, applying updates, and solving problems all from one place. This helps MSPs save time and work more efficiently.
In this article, we will explore the core functions and benefits of RMM tools and key features to consider when choosing an RMM solution.
RMM (Remote Monitoring and Management) tools are software that allow Managed Service Providers (MSPs) to manage their clients' IT systems remotely.
These tools enable MSPs to monitor and maintain client systems from a single location, spotting issues early to prevent bigger problems.
MSPs install small software agents on client devices, which send data back to the RMM tool. This data includes system performance, security status, and potential issues.
When the RMM tool detects a problem, it alerts the MSP, who can then take immediate action directly from their location, such as:
RMM tools also support automation, allowing MSPs to schedule routine tasks like system checks and software updates.
Additionally, RMM tools provide detailed reports on system performance and security, helping MSPs make informed decisions and demonstrate the value of their services to clients.
When evaluating IT management solutions, several key differences make a Remote Monitoring and Management tool particularly valuable for Managed Service Providers (MSPs).
Below, we explore how RMM tools stand out compared to other IT management technologies.
Traditional IT support tools tend to be reactive, addressing issues only after they come up.
This often results in downtime and interruptions, as problems are fixed only after they have impacted operations. In contrast, RMM tools take a proactive approach.
RMM tools are designed to detect and address potential problems before they disrupt business activities.
They help MSPs maintain system stability and reduce the likelihood of significant failures. This allows MSPs to provide better service, as they can prevent issues rather than react to them.
Another significant advantage of RMM tools is their high level of automation.
Standard IT management software often requires manual intervention to perform routine tasks such as system updates, patch management, and regular maintenance.
This manual method is time-consuming and increases the risk of human error. RMM tools, however, automate these routine tasks across multiple systems and clients.
For example, an RMM tool can automatically deploy software updates or security patches to all client devices simultaneously, saving time and reducing errors.
RMM tools stand out for their ability to combine multiple functions into a single platform.
RMM tools integrate monitoring, management, maintenance, and reporting into one comprehensive solution.
This integration allows MSPs to manage all aspects of their client's IT environments from a single dashboard.
An MSP can monitor system performance, apply updates, manage security, and generate detailed reports—all within the same RMM platform.
RMM tools are specifically designed to meet the needs of MSPs, which often manage IT environments for multiple clients at the same time.
These tools support multi-client environments by allowing MSPs to manage endpoints and networks from a central location.
RMM software scales easily, accommodating the growth of an MSP’s client base without compromising performance.
As MSPs grow their business, the RMM tool can handle the increased demand, whether it involves managing more devices, adding new clients, or integrating additional services.
One of the most significant benefits of RMM tools is their ability to optimize the use of resources.
RMM tools allow MSPs to operate more efficiently. This efficiency translates into cost savings, as MSPs can manage more clients with the same amount of resources.
Additionally, the ability to monitor and manage systems remotely reduces the need for on-site visits, further lowering operational costs.
The faster operations that RMM tools enable allow MSPs to focus on delivering high-quality service while maintaining profitability.
Here is an overview of some of the leading RMM tools that Managed Service Providers (MSPs) rely on to monitor and manage their client's IT environments.
Level is a leading RMM platform known for its broad range of features tailored to managed service providers and IT teams.
The platform supports various operating systems, including Windows, Mac, and Linux, making it versatile for different IT environments.
The software is built on a peer-to-peer model, giving clients complete control over their data.
Unlike competitors that centralize client information, Level's design means customer data never touches its servers unless absolutely necessary.
Level also offers robust automation capabilities, which automate routine tasks like patch management and software updates, helping to maintain operational efficiency.
The user-friendly interface allows IT professionals to remotely monitor and manage systems, track assets, and handle routine maintenance tasks, all while keeping the network secure.
Level also offers a pay-as-you-grow pricing model at just $2 per endpoint, with a minimum of $20 per month. This allows you to pay only for what you use, while your costs scale with your business needs.
Start automating thousands of your devices with Level. Sign up and get your 14-day free trial today!
Source: Atera
Atera’s all-in-one Remote Monitoring and Management (RMM) software gives Managed Service Providers (MSPs) full control and visibility over IT environments.
It offers real-time monitoring of system activities, setting custom alert thresholds for different devices like network management, Windows updates, and Active Directory.
The IT automation feature handles repetitive tasks, freeing up technician time with tools like system scans, patching, and device onboarding.
With patch management, Atera covers OS updates for Windows and Mac, integrating with Chocolatey and Homebrew for software installations.
Atera also includes reporting and analytics, offering data on system health, customer-specific performance, and agent metrics.
Source: Action1
Action1 offers a robust patch management platform focused on reducing security risks and operational costs.
It automates vulnerability detection and remediation for both operating systems and third-party applications, providing continuous patch compliance across servers and workstations.
With real-time visibility into missing updates, IT teams can prioritize and act on vulnerabilities swiftly.
The platform also supports bandwidth-efficient P2P update distribution. This allows patches to be shared between endpoints, making sure all devices, even those offline, get updated as they come online.
Action1 delivers compliance tracking with up to 99% patch compliance achieved in hours. It also meets stringent security standards, including SOC 2 Type II, ISO 27001:2022, and GDPR compliance.
Source: N-Able
N-Able offers a robust RMM platform designed to manage IT networks across various environments, including on-premises and the cloud.
It provides visibility over servers, workstations, and mobile devices running Windows, macOS, and Linux.
The platform simplifies network discovery and deployment by automating service templates and policies, allowing technicians to focus on high-level tasks.
With patch management, N-Able delivers OS and third-party app updates on schedule or on demand, offering precise reboot control.
Apple devices, including macOS and iOS, can be managed alongside Windows systems, with integration into Apple Business Manager for fast deployment through MDM.
N-Able also supports Microsoft cloud management via Cloud Commander, providing control over Microsoft 365 users, Azure resources, and Intune devices.
Source: NinjaOne
NinjaOne is a user-friendly RMM solution that combines simplicity with powerful features.
The platform offers unified endpoint management, allowing IT teams to manage mobile devices, desktops, and network components from a single dashboard.
Key features include real-time monitoring and management of device health and network security, along with automated software updates to keep systems current.
NinjaOne also provides secure remote access tools, making it easy for IT teams to manage multiple devices across various operating systems.
The platform’s robust automation capabilities allow IT teams to handle routine tasks efficiently, improving overall operational efficiency.
Source: Datto
Datto RMM is a comprehensive platform designed to manage and protect endpoints, whether on-premises or in the cloud.
It includes a native Microsoft 365 management module, allowing MSPs to manage users from a single interface.
It comes with features like onboarding, offboarding, password resets, and user quarantining. The platform also prioritizes security, offering 99.99% uptime and built-in ransomware detection to help identify threats early.
Datto’s patch management automates the deployment of OS and third-party app updates, helping to reduce vulnerabilities.
With HTML5 Web Remote, technicians can remotely troubleshoot and resolve issues on servers, desktops, and laptops.
Datto RMM also supports extensive automation through custom scripts and integrates with tools like Autotask PSA for real-time ticket resolution and improved productivity.
Source: Pulseway
Pulseway is a mobile-first RMM tool that gives IT teams the flexibility to manage and monitor systems from anywhere.
The platform offers real-time monitoring and management of servers, workstations, and mobile devices, along with powerful automation capabilities that automate routine tasks like patch management and software updates.
Key features include secure remote access, mobile device management, and detailed asset tracking, allowing IT professionals to maintain control over multiple client systems from a single interface.
Pulseway offers flexible pricing with a pay-as-you-go model, allowing users to only pay for what they use.
Remote monitoring and management tools offer a suite of advantages that are necessary for the success and operational efficiency of Managed Service Providers.
RMM tools help Managed Service Providers (MSPs) work more efficiently by automating routine tasks that once required manual effort.
For example, RMM software can handle tasks like software updates, system checks, and regular monitoring without constant supervision.
A centralized management platform allows MSPs to monitor and manage all client systems from one location, simplifying the process and reducing costs.
It also allows MSPs to focus on more strategic tasks that contribute to business growth.
RMM solutions allow MSPs to track the health of their client's systems continuously, spotting potential system failures before they happen.
This helps them reduce downtime and keeps IT systems running smoothly.
RMM tools can also automate tasks such as patch management and software updates.
Keeping systems up to date reduces the risk of security vulnerabilities. It helps maintain peak performance in client systems.
Security remains a top concern for businesses, and MSPs play a key role in maintaining the security of their client's IT systems.
RMM tools contribute by automating the deployment of security patches and updates, keeping all systems protected against the latest threats.
RMM software also provides detailed documentation and reporting features that help MSPs show compliance with industry regulations.
RMM tools integrate with other security solutions, such as antivirus software and firewalls, creating a comprehensive security environment.
This integration allows MSPs to offer a more robust security service, protecting all aspects of the client's IT environment.
Automating tasks and enabling remote management with RMM software helps MSPs reduce operational costs.
The need for fewer on-site visits translates to lower travel expenses and less time spent on manual tasks.
This approach not only saves money but also allows MSPs to serve more clients without hiring additional staff.
Automation features in RMM platforms also reduce the chance of human error, which can lead to costly mistakes.
Automating software deployment across multiple clients maintains consistency and reduces the risk of missing a key update.
RMM tools provide a clear return on investment by improving operational efficiency and cutting costs, allowing MSPs to offer competitive pricing while maintaining profitability.
RMM tools help MSPs offer a higher level of service to their clients.
Through features like real-time monitoring, remote support, and detailed reporting, MSPs can show their value to clients by keeping them informed and involved in managing their IT systems.
The proactive nature of RMM tools means that clients experience fewer disruptions and more reliable service.
This reliability is a key factor in client retention and can lead to long-term business growth for MSPs.
Satisfied clients are more likely to renew contracts, refer others, and expand their service agreements, all of which contribute to a stronger, more stable business.
RMM tools are packed with features that simplify IT management for Managed Service Providers (MSPs) and help deliver higher-quality service.
Here’s a detailed look at the key features that make RMM tools indispensable.
RMM tools automate routine tasks such as software updates, disk defragmentation, and backups.
By automating these tasks, MSPs keep client systems current without constant manual input, which reduces the chances of errors.
For instance, an MSP can schedule patch management across multiple clients so all systems receive updates at the right time.
This automation allows IT teams to focus on strategic tasks instead of routine operations.
RMM tools provide real-time monitoring and send immediate alerts when issues arise.
For example, if a server shows signs of failure, the RMM tool sends an alert right away, giving the MSP a chance to address the problem before it gets worse.
Real-time monitoring helps maintain system uptime and improve IT efficiency for clients.
RMM tools also offer customizable alert thresholds, letting MSPs set specific parameters based on the needs of each client.
RMM tools offer a centralized solution for managing patches across all client systems.
Keeping software updated is important for both security and functionality. RMM software automates patch deployment, lowering the risk of vulnerabilities in client systems.
For example, an MSP can use an RMM tool to deploy security patches across hundreds of devices in minutes, keeping all client systems protected against the latest threats.
This centralized approach to patch management helps with security and compliance.
Remote support is a key feature of RMM tools, allowing MSPs to access and manage client systems from any location. This capability reduces the time and costs linked to on-site visits.
Remote access tools within the RMM platform let technicians take control of client devices, fix issues in real time, and make necessary updates or changes without disrupting the client's operations.
RMM tools often integrate smoothly with other business tools, such as:
This integration creates a comprehensive IT management solution covering all aspects of client service.
For example, an RMM tool can integrate with a PSA system to automatically generate service tickets when an alert is triggered.
This type of workflow automation improves operational efficiency and makes sure all issues are tracked and resolved quickly.
RMM tools provide detailed reporting features that offer insights into the performance, security, and health of client systems.
An MSP can use it to generate a report showing the network performance of a client’s systems over a specific period, highlighting resolved issues and suggesting future improvements.
Detailed documentation provided by RMM tools also supports compliance with industry standards, making audits easier and maintaining transparency with clients.
Reporting features are often customizable, allowing MSPs to adjust the information to meet the specific needs of each client.
A user-friendly interface helps MSPs manage multiple clients and systems with ease. It can help technicians quickly move through the various functions of the RMM software.
For example, dashboards within the RMM tool often provide a comprehensive view of all managed systems.
This will show key metrics such as system health, security status, and current alerts.
The centralized view also lets MSPs quickly assess the overall state of their client's IT environments and make informed decisions about necessary actions.
Selecting the right RMM tool is a key decision for Managed Service Providers (MSPs) aiming to deliver high-quality services. Here’s a guide on what to consider when choosing an RMM solution:
The RMM tool must scale as your business grows. As your client base expands, the RMM platform should manage an increasing number of devices and networks without losing efficiency.
A scalable RMM solution allows you to start with a small number of clients and gradually increase capacity as your business grows.
This flexibility keeps your operations running smoothly as your service offerings expand.
Scalability also involves supporting a wide range of devices, including desktops, servers, and mobile devices, across various operating systems like Windows, macOS, and Linux.
This capability is important for MSPs managing different IT environments.
An RMM tool must work well with the systems and devices your clients use. It is necessary to be compatible with various operating systems, such as:
The RMM software should integrate with other management tools you use, such as PSA systems, ticketing systems, and antivirus programs.
This integration allows for smoother operations, reducing conflicts and keeping systems working together effectively.
For example, if your clients use a variety of mobile devices, the RMM solution should support mobile device management, allowing you to remotely monitor and manage these devices alongside traditional IT assets.
The RMM tool should have an intuitive, user-friendly interface that allows your team to access and use features quickly.
A well-designed interface reduces training time and helps your technicians perform tasks more efficiently.
For example, an RMM solution with a clean, well-organized dashboard can make it easier for technicians to find key features and respond to alerts, improving overall service delivery.
An easy-to-use interface also leads to better client interactions. When your team can quickly diagnose and fix issues, clients receive faster, more effective support, leading to higher satisfaction.
Cost is always a factor when selecting an RMM tool. The tool should fit within your budget while providing the features you need to manage client systems effectively.
Consider both the upfront costs and ongoing expenses, such as subscription fees, training costs, and support services.
Some RMM pricing models are based on the number of devices managed, while others might charge a flat rate.
Assess what makes the most sense for your business model. For example, if you anticipate rapid growth, a flat-rate model might provide more predictable costs.
Additionally, look for an RMM solution that offers a good balance between price and features, so you’re not paying for capabilities you don’t need.
Good customer support is necessary, especially when working with complex RMM systems.
Evaluate the support offered by the RMM provider, including the availability of 24/7 support, types of support (such as phone, email, and live chat), and the provider’s reputation for responsiveness.
A provider offering comprehensive customer support helps you resolve problems quickly. This reduces downtime and maintains the quality of service you provide to clients.
For MSPs, this means fewer interruptions and more consistent service delivery, which can build client trust and satisfaction.
Security is a top priority for any MSP, and the RMM tool you choose should offer strong security features. Look for tools that provide:
These features help protect client data and keep IT environments safe from threats.
For example, an RMM tool with strong encryption protocols keeps data transferred between the MSP and client systems secure.
Automated patch management keeps all client systems updated with the latest security patches, reducing the risk of vulnerabilities.
The ability of an RMM tool to integrate with other management tools is necessary for creating a comprehensive IT management solution.
The RMM tool should integrate easily with PSA tools, ticketing systems, and antivirus programs, allowing for better workflow automation and more efficient management of client systems.
For instance, when an RMM tool integrates with your PSA system, it can automatically generate service tickets based on alerts or issues detected by the RMM platform.
This integration keeps all issues tracked and resolved quickly, improving service delivery and client satisfaction.
When adopting a new RMM tool, consider the training and support your team will need. Look for an RMM provider that offers extensive training resources, such as tutorials, webinars, and detailed documentation.
Proper training keeps your team using the RMM tool’s capabilities fully, leading to more effective service delivery.
Ongoing support also helps your team adapt to changes in the software and address any challenges that arise during day-to-day operations.
Level is transforming the way Managed Service Providers handle their remote monitoring and management tasks.
With an emphasis on simplicity, proficiency, and security, Level saves your team countless hours through its streamlined, powerful features.
Take advantage of modernized remote access, enhanced automation, and a suite of tools that will elevate your service capabilities.
Whether you're looking to improve efficiency, strengthen security, or expand your service offerings, Level provides the technology to make it happen.
Book a demo or try Level free for 14 days right now!
Remote Monitoring and Management is a type of software designed to help IT service providers, particularly Managed Service Providers, manage and monitor the IT infrastructure of their clients remotely.
Yes, RMM tools are designed to integrate with business applications, including Professional Services Automation tools, ticketing systems, customer relationship management (CRM) software, and more.
RMM tools are capable of managing a lot of devices, including desktops, laptops, servers, mobile devices, and network components. They are designed to handle various operating systems such as Windows, macOS, Linux, and even mobile platforms like iOS and Android.
RMM tools can also integrate mobile device management (MDM) capabilities, allowing MSPs to oversee and manage mobile devices such as smartphones and tablets alongside traditional computing hardware.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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