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Best RMM Software for Internal IT Teams and Small Businesses in 2025: Features, Comparisons, and Automation Tools

Discover the best RMM software for internal IT teams and small businesses in 2025. Compare features, pricing, automation tools, and integrations to find the right solution for your IT operations.

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Friday, February 14, 2025

Best RMM Software for Internal IT Teams and Small Businesses in 2025: Features, Comparisons, and Automation Tools

If you are running an internal IT department or managing a small business, keeping systems efficient, secure, and well maintained can be a constant challenge. Tasks like device maintenance, patch scheduling, software deployment, and remote troubleshooting can consume valuable time, especially if you are supporting a distributed workforce or multiple office locations.

This is where RMM software or remote monitoring and management platforms come in. These tools allow IT teams to automate repetitive work, monitor systems in real time, and provide secure remote support capabilities. By using the right solution, IT departments can achieve better uptime, stronger endpoint security, and improved technician productivity.

In this complete comparison guide, you will learn:

  • How remote monitoring and management works
  • The essential RMM features that matter most for internal IT teams and small businesses
  • How to choose the right RMM platform for your environment
  • A detailed comparison of the top solutions in 2025
  • How automation workflows, scripting, and integrations can enhance efficiency

What Is RMM Software and Why It Matters

RMM software enables IT professionals to monitor, manage, and maintain devices, networks, and infrastructure from a central location. It gathers real time data, issues system health alerts, and allows remote troubleshooting of endpoints.

For internal IT teams, RMM for internal IT means having full endpoint visibility and control across all devices, along with faster response times and proactive IT support. For small businesses, RMM for small business delivers cost savings by automating maintenance and reducing manual intervention.

Key capabilities include:

Essential RMM Features to Look For

1. Remote Access and Control

Modern RMM tools provide secure remote access for internal IT staff to work on Windows, macOS, Linux, and sometimes mobile devices. Features such as peer to peer remote access RMM enable low latency, direct device connections. These capabilities allow for fast remote troubleshooting without disrupting the user.

2. Patch Management

Automated patch management for SMBs is a critical security feature. Leading tools can apply OS and third party patches, schedule updates during non working hours, and maintain security compliance. Patch scheduling ensures updates are applied regularly without impacting productivity.

3. Real Time Monitoring and Alerting

Real time system monitoring and alerting helps detect problems early. The best platforms include customizable monitoring and alerting tools for CPU usage, memory health, network performance, and disk capacity. This proactive approach reduces downtime.

4. Automation Workflows and Scripting

Advanced RMM platforms offer automation workflows that handle repetitive tasks such as software deployment, reboots, and cleanup scripts. These workflows are often paired with powerful automation scripts that improve technician productivity and consistency.

5. IT Asset Inventory and Endpoint Visibility

A complete IT asset inventory allows tracking of hardware specifications, software versions, warranties, and device control policies. This is essential for endpoint management, budgeting, and long term IT planning.

6. Integration and Compatibility

Look for RMM integration with PSA tools, helpdesk integration, network device discovery, and IT monitoring software for growing companies. Seamless integration eliminates manual data entry and keeps processes efficient.

7. Security and Compliance

Security features should include encryption, multi factor authentication, and role based access. Device control policies and compliance reporting help IT teams meet internal policies and industry regulations. Integration with cybersecurity tools such as antivirus, endpoint detection, and firewall systems is also important.

Top RMM Software Platforms Compared in 2025

Level

Level is a cloud based remote IT management system that is simple to use and quick to deploy. It offers browser based access, making it easy for internal IT teams and small businesses to manage their environments.

Level RMM

Key features:

  • Real time performance metrics and system health alerts
  • Software deployment and automation scripts
  • Patch scheduling with compliance tracking
  • Peer to peer secure remote access
  • Asset tracking software for a complete IT operations dashboard

Pricing: $2 per endpoint per month
Best for: Businesses looking for low cost remote IT management solutions for startups that still provide enterprise grade features.

N-able N-sight

N-sight is an all in one platform that supports managed service provider MSP needs as well as internal IT departments.

N-Able

Key features:

  • Built in IT process automation tools
  • Automated patch management and reporting
  • SNMP monitoring for network device discovery
  • Security compliance dashboards

Best for: IT teams that want a complete IT management software suite with automation and monitoring capabilities.

NinjaOne

NinjaOne is known for ease of use and proactive IT support capabilities.

NinjaOne

Key features:

  • Real time endpoint visibility and asset management
  • Secure remote access tools
  • Automation workflows for software deployment
  • Strong security compliance features

Best for: SMBs looking for easy to use RMM for small businesses that can scale quickly.

Atera

Atera combines RMM, PSA, and AI driven automation in one subscription.

Atera

Key features:

  • Per technician pricing model
  • IT automation tools for routine maintenance
  • IT infrastructure monitoring and alerting
  • RMM tools with PSA integration

Best for: Businesses with a high number of endpoints but smaller IT teams.

Datto RMM

Datto RMM delivers enterprise grade remote support with advanced automation capabilities.

Datto

Key features:

  • Comprehensive RMM features for automation
  • Asset tracking software and reporting
  • Flexible deployment options for cloud based RMM vs on premise RMM
  • Centralized IT operations dashboard

Best for: Mid size to large businesses with complex IT environments.

ConnectWise Automate

ConnectWise Automate is built for advanced customization and scripting.

ConnectWise Automate

Key features:

  • Automation scripts and background management
  • Remote support capabilities for mixed environments
  • Security compliance tracking
  • Integrated asset tracking software

Best for: IT teams needing RMM tools for managing multiple endpoints with tailored automation.

LogMeIn Resolve

LogMeIn Resolve is a browser based RMM that focuses on security and endpoint visibility.

LogMeIn Resolve

Key features:

  • Best remote device management platform capabilities for remote first companies
  • No code configuration options
  • Automated patch management
  • Endpoint visibility and asset tracking

Best for: Businesses managing hybrid or fully remote teams.

How to Choose the Right RMM for Your Business

  1. Match Features to Needs - Small teams may prioritize remote management tools, ease of use, and affordability. Larger teams may need IT infrastructure monitoring, SNMP monitoring, and advanced automation scripts.
  2. Plan for Growth - Select a platform that can scale with your device count and support advanced integrations.
  3. Compare Pricing Models - Per endpoint pricing works best for stable device counts, while per technician pricing can be more efficient for large device volumes.
  4. Test Before You Buy - Use free trials to evaluate the interface, automation workflows, and monitoring tools.
  5. Ensure Security Compliance - Look for encryption, access controls, and audit trails to protect sensitive data.

Benefits of RMM for Internal IT and SMBs

  • Centralized IT management from one dashboard
  • Faster response times with real time alerts and remote remediation
  • Lower operational costs through automation workflows
  • Improved security through automated patch management and device control policies
  • Increased endpoint visibility and asset tracking
  • Full support for remote work without compromising control

FAQs About RMM Software

What is the best remote monitoring and management for internal IT teams?

Level, NinjaOne, and ConnectWise Automate are top choices for scripting, automation, and scalability.

Can a small business use RMM without a dedicated IT team?

Yes, many RMM solutions are beginner friendly and provide guided automation.

Which is better: cloud based RMM vs on premise RMM?

Cloud based platforms are easier to maintain, while on premise options can provide greater customization.

Is RMM software secure?

Most solutions include encryption, MFA, and device control policies, but always confirm before purchase.

Final Thoughts

The right RMM platform allows your IT team to work proactively, automate repetitive tasks, and maintain security compliance. Whether you need RMM software with scripting and automation, advanced monitoring capabilities, or a cost effective entry point, there is a solution that fits your business.

Level: Simplify IT Management

At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.

Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.