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Top 5 RMM Software Comparison. 1. Level 2. NinjaOne 3. Atera 4. N-able 5. Pulseway
Level
Thursday, December 12, 2024
Whether you're an IT professional or a managed service provider (MSP), choosing the right remote monitoring and management (RMM) software is important.
This tool allows you to oversee endpoints, assets, and networks from anywhere at any time.
But with so many options available today, how do you find the best RMM software for your needs?
Fortunately, this article will provide a detailed RMM software comparison so you don't have to search for each one manually.
We'll explore the features, benefits, and other important details of each option to help you make an informed decision.
Consider several factors when searching for the best remote monitoring and management tool. Here are the main criteria to keep in mind:
When evaluating RMM software, you need to find one with extensive monitoring and remote management capabilities.
An RMM tool should allow you to track your entire IT environment, including servers, networks, hardware and software assets, and operating systems.
Look for detailed dashboards, real-time alerts, and performance metrics. These features will help you maintain optimal system health and performance.
One of the main benefits of using RMM software is the ability to access and control devices remotely.
Make sure the tool lets you troubleshoot and resolve issues without being physically present. This feature reduces the need for on-site visits, which can save time and improve operational efficiency.
Automation is a key feature that sets advanced RMM software apart from basic tools.
Choose an RMM platform that can handle routine tasks, such as software updates, network management, and scheduled maintenance.
You must also consider the tool's scripting abilities. This allows you to automate more complex tasks and address specific needs.
Patch management allows you to automate the deployment of updates and patches across your IT environment. This guarantees that all devices run the latest operating systems, software, and hardware drivers.
A high-quality RMM tool should offer centralized patch management, detailed patch reports, and the ability to schedule patch deployments.
These features keep your systems secure by minimizing the risk of security breaches.
Detailed reporting and analytics make it easier to understand your IT infrastructure's health and performance.
Look for remote monitoring and management software with customizable reports, real-time dashboards, and historical data analysis.
You can then use these tools to predict issues, spot trends, and plan strategically.
Your RMM software should include robust security features to protect sensitive data and enable secure remote access.
These include encryption, multi-factor authentication, anti-virus integration, and implementing security policies across different devices.
By using a tool with strong security capabilities, you can defend your IT environment against cyber threats while maintaining compliance with industry regulations.
Whether you manage your own systems or provide IT services as an MSP, you likely use other software and tools. So, when choosing an RMM platform, consider its integration capabilities.
Check if it's compatible with the tools that your business uses. These may include professional services automation (PSA) software, service desk management software, and other IT management tools.
Having native integrations is useful, as you can connect a specific tool without needing configuration.
You can also look for RMM software that offers API support. This allows you to automate processes between systems and customize tools to address your unique needs.
Reliable customer support is important when choosing the best RMM software. You need to know that help is available when you encounter issues or need assistance with the software.
Evaluate the customer support options offered by each RMM vendor. This includes the availability of support channels, such as phone, email, and live chat.
You should also consider resources like video tutorials, detailed documentation, and user communities or forums.
Lastly, assess the total cost of owning the RMM software. Look beyond the initial price. You should also consider any additional fees for upgrades or support.
It's also important to understand each vendor's pricing structure. Most offer per-device pricing, while others provide tiered packages. Determine which plan fits your budget and needs.
Following the criteria above, we found the top remote monitoring and management software today. Here's a brief overview:
Below, we will compare the top five RMM platforms in terms of their features, unique selling points, and other criteria, such as cost and pricing plans.
Level is a user-friendly, cloud-based RMM platform designed to simplify IT management. It was built by a team of developers, engineers, and IT professionals who wanted to resolve the problems of other remote solutions.
Level is packed with features that help internal IT departments, and MSPs save hundreds of hours and improve operational efficiency by 200%.
Here’s a detailed look at what Level has to offer:
Level provides reliable remote monitoring and management capabilities. It lets you track connection status, CPU usage, memory usage, service state, and application processes in real time.
This extensive view of your IT environment promotes proactive issue resolution and peak performance.
Level’s remote access and control features are secure and efficient. It allows you to troubleshoot and resolve issues from anywhere without visiting the physical site.
The platform supports remote control over Windows, Mac, and Linux endpoints directly through your browser. It eliminates the need to install additional software.
Beyond operating systems, Level also provides remote control over servers, Raspberry Pis, and IoT gadgets. It can handle thousands of devices on one platform.
Level is known for its intuitive automation. It enables you to set up responsive triggers that automatically implement actions based on an event (new device added, group changes, etc.) or system performance and health. This reduces manual effort because it automatically performs important tasks on schedule.
The platform also offers a live view mode where you can watch your deployments unfold with ease and precision.
Plus, it tracks every automation task initiated. This gives you a complete timeline of actions and changes.
Need to accomplish more? Level also has advanced scripting capabilities to help you customize automated processes based on your specific IT needs.
Automated patch management is a key feature of Level. It can automatically deploy patches and updates across all devices. This ensures that systems are always up-to-date and protected against vulnerabilities without the manual hassle.
Level also provides real-time notifications. It instantly lets you know when updates fail for faster remediation.
Level offers detailed reporting and analytics to help IT teams understand system performance and health.
The platform monitors key metrics, such as CPU status, system uptime, and network stability. These insights help you proactively identify trends, spot issues, and make informed decisions.
Level also allows you to generate reports for compliance. These may include complete details of each device from specs to software, and a timeline of issues and alerts.
Security is another top priority for Level, with features like multi-factor authentication, peer-to-peer encryption, and custom permissions. These help protect your IT environment from cyber threats and prevent unexpected downtime.
It also provides an audit trail of who made edits and when. This information makes it easier to prove compliance.
Level supports integration with ConnectWise PSA, HaloPSA, ZestMSP, and Hudu. These connections enhance your IT management capabilities and improve IT efficiency.
Level also has public APIs, making it easier to integrate the RMM platform with other specialized tools your company uses.
Level offers reliable customer support via email from the engineers of the RMM platform itself.
It also provides extensive documentation and video tutorials to help you quickly resolve your problems.
Level believes in simple and transparent pricing. It only costs you $2 per endpoint per month to take advantage of the platform's full RMM suite.
Level also provides a 14-day free trial, so you can try the platform and decide if it's the right fit. It does not require your credit card details. You can get started now and cancel anytime.
Book a personalized demo today!
NinjaOne is an RMM solution catering to MSPs and IT departments. It offers powerful features designed to streamline IT operations. Let's take a closer look below:
NinjaOne requires you to pay for every device every month. However, the total cost of ownership is hidden.
You must request pricing from the RMM software vendor to learn how much it costs.
Atera prides itself on being the first AI-powered IT management platform. It helps enterprise IT teams and managed service providers solve issues at scale faster and smarter. It also features the following:
Atera offers different pricing plans for IT departments and MSPs. The cheapest plan for service providers, Pro, starts at $159 per month.
The platform follows a per-technician pricing model instead of the usual per-device structure. It doesn't require additional licenses with each new device. This makes it a cost-effective option for small teams handling complex IT environments.
N-able boasts two RMM platforms: N-sight, which caters to smaller MSPs and IT teams, and N-central, which is designed for growing service providers.
Each software solution provides deep visibility and control over IT environments. Below are its key features:
N-able offers flexible pricing plans that cater to different budgets and needs. The N-sight RMM platform starts at $99 per month.
Meanwhile, the total cost of owning the N-central software is hidden and may vary depending on the devices managed.
Pulseway's mobile RMM software is designed to be used anywhere and anytime, whether at home watching a movie or on an overseas trip.
It suits IT teams and RSMs who need to monitor important systems and fix issues on the go.
Below is a closer look at Pulseway's features:
Pulseway charges you based on the number of monitored endpoints. This makes it scalable for businesses of all sizes.
The RMM software costs $67 per month for 20 endpoints. It also offers security features, such as ransomware detection and third-party patching, which can be purchased for an additional fee.
Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools to elevate your service capabilities.
Whether you're looking to improve efficiency, strengthen security, or expand your company's devices and service offerings, Level provides the technology to make it happen.
Book a demo or try Level free for 14 days right now!
You must carefully evaluate your needs and compare different features from software vendors. Consider criteria like automation, remote access, integration, customer support, and pricing plans.
Better yet, you should sign up for a free trial, which most vendors provide, so you can try the RMM software for yourself.
RMM pricing varies based on features and the number of devices managed. Some providers offer per-device pricing, while others charge a flat rate per technician.
Among the best RMM software solutions listed above, Level is the most cost-effective. It only costs you $2 per endpoint, with a minimum billing of $20 per month.
RMM focuses on managing IT infrastructure remotely, while mobile device management (MDM) is specifically designed to manage mobile devices. Both software solutions aim to improve IT efficiency, security, and compliance.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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