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Top 5 RMM Software Comparison. 1. Level 2. NinjaOne 3. Atera 4. N-able 5. Pulseway
Level
Tuesday, August 6, 2024
Whether you're an IT professional or a managed service provider (MSP), choosing the right remote monitoring and management (RMM) software is important.
This tool allows you to oversee endpoints, assets, and networks from anywhere at any time.
But with so many options available today, how do you find the best RMM software for your needs?
Fortunately, this article will provide a detailed comparison of the top five RMM tools, so you don't have to search for each one manually.
We'll explore the features, benefits, and other important details of each option to help you make an informed decision.
You must consider several factors when searching for the best remote monitoring and management tool. Here are the main criteria to keep in mind:
When evaluating RMM software, you need to find one with comprehensive monitoring and remote management capabilities.
The RMM tool must allow you to track your entire IT environment, including servers, networks, hardware and software assets, and operating systems.
Look for detailed dashboards, real-time alerts, and performance metrics. These features will help you maintain optimal system health and performance.
One of the main benefits of using RMM software is the ability to access and control devices remotely.
Make sure the tool lets you troubleshoot and resolve issues without being physically present. This feature reduces the need for on-site visits, which can save time and increase operational efficiency.
Automation is a key feature that sets advanced RMM software apart from basic tools.
Choose an RMM platform that can handle routine tasks, such as software updates, patch management, and scheduled maintenance.
You must also consider the tool's scripting abilities. This allows you to automate more complex tasks and address specific needs.
Patch management allows you to automate the deployment of updates and patches across your IT environment. This ensures that all devices run the latest operating systems, software, and hardware drivers.
A good RMM tool should offer centralized patch management, detailed patch reports, and the ability to schedule patch deployments.
These features keep your systems secure by minimizing the risk of security breaches.
Detailed reporting and analytics make it easier to understand your IT infrastructure's health and performance.
You must look for remote monitoring and management software with customizable reports, real-time dashboards, and historical data analysis.
You can then use these tools to predict issues, spot trends, and plan strategically.
Your RMM software should include robust security features to protect your systems and data.
These include encryption, multi-factor authentication, anti-virus integration, and implementing security policies across different devices.
By using a tool with strong security capabilities, you can defend your IT environment against cyber threats while maintaining compliance with industry regulations.
Whether you manage your own systems or provide IT services as an MSP, you likely use other software and tools. So, when choosing an RMM platform, you must consider its integration capabilities.
Check if it's compatible with tools that your business uses, such as professional services automation (PSA) software and other IT management tools.
Having native integrations is useful, as you can connect a specific tool without needing configuration.
You can also look for RMM software that offers API support. This allows you to automate processes between systems and customize tools to address your unique needs.
Reliable customer support is important when choosing the best RMM software. You need to know that help is available when you encounter issues or need assistance with the software.
Evaluate the customer support options offered by each RMM vendor. This includes the availability of support channels, such as phone, email, and live chat.
You must also consider resources like video tutorials, detailed documentation, and user communities or forums.
Lastly, you must assess the total cost of owning the RMM software. Look beyond the initial price. You should also consider any additional fees for upgrades or support.
It's also important to understand each vendor's pricing structure. Most offer per-device pricing, while others provide tiered packages. You must determine which plan fits your budget and needs.
Following the criteria above, we found the five best remote monitoring and management software today. Here's a brief overview:
Below, we will compare the top five RMM platforms in terms of their features, unique selling points, and other criteria, such as cost and pricing plans.
Level is a user-friendly, cloud-based RMM platform designed to simplify IT management. It was built by a team of developers, engineers, and IT professionals who wanted to resolve the problems of other remote solutions.
Level is packed with features that help internal IT departments, and MSPs save hundreds of hours and improve operational efficiency by 200%.
Here’s a detailed look at what Level has to offer:
Level provides robust remote monitoring and management capabilities. It lets you track connection status, CPU usage, memory usage, service state, and application processes in real-time.
This comprehensive view of your IT environment ensures proactive issue resolution and peak performance.
Level’s remote access and control features are secure and efficient. It allows you to troubleshoot and resolve issues from anywhere without visiting the physical site.
The platform supports remote control over Windows, Mac, and Linux endpoints directly through your browser. There's no need to install additional software.
Beyond operating systems, Level also provides remote control over servers, Raspberry Pis, and IoT gadgets. It is capable of handling thousands of devices on one platform.
Level is known for its intuitive automation. It enables you to set up responsive triggers that automatically implement actions based on an event (new device added, group changes, etc.) or system performance and health. This reduces manual effort and ensures that critical tasks are performed consistently and on schedule.
The platform also offers a live view mode where you can watch your deployments unfold with ease and precision.
Plus, it tracks every automation task initiated. This gives you a complete timeline of actions and changes.
Need to accomplish more? Level also has advanced scripting capabilities to help you customize automated processes based on your specific IT needs.
Automated patch management is a key feature of Level. It can automatically deploy patches and updates across all devices. This ensures that systems are always up-to-date and protected against vulnerabilities without the manual hassle.
Level also provides automated notifications. It instantly lets you know when updates fail for faster remediation.
Level offers detailed reporting and analytics to help IT teams understand system performance and health.
The platform monitors key metrics, such as CPU status, system uptime, and network stability. These insights help you proactively identify trends, spot issues, and make informed decisions.
Level also allows you to generate reports for compliance. These may include complete details of each device, from specs to software and a comprehensive timeline of issues and alerts.
Security is a top priority for Level, with features like multi-factor authentication, peer-to-peer encryption, and custom permissions. These help protect your IT environment from cyber threats and prevent unexpected downtime.
It also provides an audit trail of who made edits and when. This information makes it easier to prove compliance.
Level supports integration with ConnectWise PSA, HaloPSA, ZestMSP, and Hudu. These connections enhance your IT management capabilities and improve IT efficiency.
Level also has public APIs, which make it easier to integrate the RMM platform with other specialized tools your company uses.
Level offers reliable customer support via email from the engineers of the RMM platform itself.
It also provides extensive documentation and video tutorials to help you quickly resolve your problems.
Level believes in simple and transparent pricing. It only costs you $2 per endpoint per month to take advantage of the platform's full RMM suite.
Level also provides a 14-day free trial, so you can try the platform and decide if it's the right fit. There's no need for your credit card details. You can get started now and cancel anytime.
NinjaOne is a top-rated RMM solution catering to MSPs and IT departments. It offers powerful features designed to streamline IT operations. Let's take a closer look below:
NinjaOne provides extensive RMM capabilities, enabling IT teams to monitor and manage endpoints, networks, and applications in real-time.
Its comprehensive dashboard offers detailed insights into system performance and health. These help you resolve issues before they become serious problems.
With the NinjaOne End User Portal, IT administrators can access and control devices remotely with just a few clicks.
The RMM platform supports Windows, Mac, and Linux operating systems. It allows you to reboot devices, launch terminal windows, and transfer files.
These capabilities make it easy to troubleshoot and resolve issues without being on-site.
NinjaOne can automate routine endpoint tasks, such as software deployments, system maintenance, and backup processes.
There's no need for manual effort, which is time-consuming and error-prone. Improved operational efficiency can result from this.
NinjaOne's remote monitoring and management software also has Dynamic Script Forms. These allow you to customize scripts without changing the entire code.
NinjaOne features automated patch management to reduce security vulnerabilities. It automatically patches every Windows, Mac, or Linux server and workstation. This keeps your assets up-to-date and secure.
It can also notify you when updates are pending, or patches fail, which helps you resolve the issue quickly.
NinjaOne RMM allows you to generate summary reports on system performance, security events, and compliance. These reports are fully customizable, so you can tailor them to your specific business needs.
NinjaOne includes several security features, such as endpoint protection, role-based access controls, drive encryption, and managed antivirus. These tools protect your IT environment from cyber-attacks and other security threats.
NinjaOne supports seamless integration with various tools and platforms. These include compliance software, documentation and asset management, ticketing systems, communication tools, and more.
NinjaOne has a solid customer support team. It offers timely assistance via phone, email, and live chat.
The RMM software also offers a rich knowledge base through its resource center and IT hub.
NinjaOne requires you to pay for every device every month. However, the total cost of ownership is hidden.
You must request pricing from the RMM software vendor to learn how much it costs.
Atera prides itself on being the first AI-powered IT management platform. It helps enterprise IT teams and managed service providers solve issues at scale faster and smarter.
Atera's robust RMM capabilities provide full visibility of your IT assets. It helps you monitor system resources, logged-in users, networks, Windows updates, and more.
Real-time access to these resources helps you avoid incidents and maintain smooth operations.
Atera provides remote access and control to devices without visiting the actual site. This feature lets you uninstall applications, execute commands, share screens, and send files, among other tasks.
Additionally, it offers end-to-end support for Microsoft Azure tenants. It also enables you to control Windows, Mac, and Linux systems through an RMM agent.
Atera includes automation tools that can handle repetitive tasks like reboots, defragmentation, and deletion of files. This reduces the need to rely on manual methods, which can cost you a lot of time and money.
Atera also boasts a robust script library to simplify IT management. You can upload your own scripts, allowing you to have full control over processes.
Atera’s automated patch management tool installs updates and new features for you. This frees up your schedule so you can focus on more critical tasks.
At the same time, it gives you peace of mind, knowing that your systems are secure and up-to-date.
Atera has powerful reporting and analytics tools that provide deep insights into different systems' performance and health. It can also track other metrics, such as software inventory, customer reviews, and technician performance.
Atera can even create reports for you. It can then automatically send results to your technicians' or end users' inboxes, keeping everyone informed and improving IT efficiency.
Atera's RMM software helps you secure endpoints through automated patching and remediation. It can also minimize security vulnerabilities by monitoring system activity in real-time.
Atera connects RMM software, PSA software, and network discovery into one tool.
It can also integrate with various tools, such as AnyDesk, Cynet, Domotz, and SplashTop. This makes it easier to manage IT assets and processes within a unified framework.
Atera provides 24/7 customer support, which includes phone, email, and live chat. It also has a help center and a community forum where you can ask professionals for help using the RMM software.
Atera offers different pricing plans for IT departments and MSPs. The cheapest plan, Pro, starts at $149 per month when billed annually.
The platform follows a per-technician pricing model, instead of the usual per-device structure. There's no need for additional licenses with each new device, which can be cost-effective for growing teams.
N-able boasts dual RMM platforms: N-sight, which caters to smaller MSPs and IT teams, and N-central, which is designed for growing service providers.
Each software solution provides deep visibility and control over IT environments.
N-able features an intuitive dashboard that makes it easier to monitor and manage your IT asset inventory.
The platform is easy to use and doesn't require extensive training, resulting in faster onboarding for your team so they can hit the ground running from day one.
N-able offers both attended and unattended support for various devices, including Windows, Mac, and Linux. It enables you to manage assets from any location, regardless of whether someone is using the device or not.
N-able's automation features are flexible. The platform allows no-code automation using a drag-and-drop option.
It also supports low-code and pro-code automation, which are useful for customizing processes to match your specific requirements.
Additionally, N-able offers 650+ pre-built scripts to make your job easier. It automates routine IT tasks without manual intervention.
Have no time to create your own script? N-able's generative AI tool is here to help. It can develop, review, and edit custom scripts in no time.
N-able includes automated patch management capabilities. The RMM platform can deploy updates and patches on schedule or on demand, improving the security of your IT environment.
N-able's patch management tool is also flexible. It allows you to install only the patches you want. Plus, it lets you choose from different reboot options to minimize disruption to the end user.
N-able has powerful reporting and analytics tools that deliver deep insights into system performance. These make it easier to identify issues and act on growth opportunities.
N-able secures your IT infrastructure through antivirus, endpoint detection and response, password management, data backup, and web protection.
N-able can integrate with Apple Business Manager and invoicing tools like QuickBooks and Xero.
It is also compatible with various PSA software, security tools, and reporting platforms to simplify IT operations.
N-able has a 24/7 customer support team, which you can contact via phone, email, or live chat.
The RMM platform also provides product training resources and boot camps to help you maximize the software's potential.
N-able offers flexible pricing plans that cater to different budgets and needs. The N-sight RMM platform starts at $99 per month.
Meanwhile, the total cost of owning the N-central software is hidden and may vary depending on the devices managed.
Pulseway's mobile RMM software is designed to be used anywhere and anytime, whether at home watching a movie or on an overseas trip.
It suits IT teams and RSMs who need to monitor critical systems and fix issues on the go.
Pulseway allows you to monitor different networks, servers, and applications from a user-friendly mobile app.
While this software makes it easy to track your IT assets, it is less comprehensive than other RMM platforms discussed above.
Pulseway has a native remote control feature that lets you connect to computers and network devices. It can access files, applications, and processes on any monitored Windows or Mac desktop. This feature helps you resolve issues or provide support to users as if you are sitting right in front of them.
Pulseway's IT automation workflow allows you to fix issues before they lead to operational downtime. It sends instant notifications when systems are slow or outdated, which enables faster remediation.
Pulseway RMM software also has a built-in scripting engine. This reduces manual effort and helps maintain smooth IT operations.
Pulseway keeps your IT systems secure by automating updates and patches across all managed devices. These include operating systems, third-party applications, and other custom software titles.
Pulseway has an extensive reporting library that contains over 28 templates. This helps you customize reports and focus on areas like system performance, status, and compliance.
Pulseway offers basic security for its mobile RMM app, which includes encryption and two-factor authentication.
If you require extensive protection against cyber threats, the RMM software can integrate with Pulseway's separate ransomware detection platform.
It can also protect your data through the Pulseway Backup software, which is powered by Unitrends.
Pulseway supports integration with leading IT management tools and platforms, such as Autodesk, ConenctWise Manager, and Webroot. This compatibility enables seamless workflows and improved IT efficiency.
Pulseway offers reliable customer support through its website, email, and phone numbers. It also has a help center and a community forum where you can ask questions from experts.
Pulseway charges you based on the number of monitored endpoints. This makes it scalable for businesses of all sizes.
The RMM software costs $67 per month for 20 endpoints. It also offers security features, such as ransomware detection and third-party patching, which can be purchased for an additional fee.
Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools that will elevate your service capabilities.
Whether you're looking to improve efficiency, strengthen security, or expand your company's devices and service offerings, Level provides the technology to make it happen.
Book a demo or try Level free for 14 days right now!
You must carefully evaluate your needs and compare different features from software vendors. Consider criteria like automation, remote access, integration, customer support, and pricing plans.
Better yet, you should sign up for a free trial, which most vendors provide, so you can try the RMM software for yourself.
RMM software costs vary based on features and the number of devices managed. Some providers offer per-device pricing, while others charge a flat rate per technician.
Among the best RMM software solutions listed above, Level is the most cost-effective. It only costs you $2 per endpoint, with a minimum billing of $20 per month.
RMM focuses on managing IT infrastructure remotely, while mobile device management (MDM) is specifically designed to manage mobile devices. Both software solutions aim to improve IT efficiency, security, and compliance.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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