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Learn the main differences between two software solutions: Atera vs ConnectWise. See how Level can simplify your remote monitoring and management.
Level
Wednesday, November 27, 2024
Managing IT systems can be challenging without the right tools. Imagine manually handling countless endpoints, updating software solutions, and keeping your IT servers secure.
This is why many businesses have relied on remote monitoring and management (RMM) software to simplify the oversight and control of their entire IT infrastructure.
In today's article, we'll compare two popular RMM platforms: Atera and ConnectWise. We'll discuss the similarities and differences between their key features.
This section explores the general features and capabilities of both RMM software platforms.
Atera combines RMM, professional services automation (PSA), and remote access capabilities into an all-in-one platform.
This seamless integration allows IT teams to monitor networks, manage tickets, and remotely assist clients from a unified platform.
Atera's RMM software features real-time monitoring, automated patch management, network discovery, and alerts. It helps IT professionals troubleshoot issues quickly without being onsite.
The platform's extensive tools and integrated approach make it a top choice for internal teams and IT solution providers.
Source: Atera
ConnectWise is a leading software company that offers several solutions for IT businesses and managed service providers (MSPs).
These include a business management platform, cybersecurity solutions, and remote monitoring systems.
ConnectWise's RMM software boasts AI-powered business automation, advanced monitoring, and expert network operations center (NOC) services. On top of these features, it supports unlimited devices without slowing down performance.
Source: ConnectWise
Let's compare the key features of Atera and ConnectWise below:
Atera features a comprehensive platform where IT teams can oversee all networks, devices, and endpoints.
Its built-in remote access capabilities allow technicians to resolve issues swiftly without being onsite. This makes it easier to manage multiple clients efficiently and improve IT service delivery.
Similarly, ConnectWise delivers a robust RMM suite. However, it is designed for more extensive and complex IT environments.
It includes detailed monitoring of system performance, predictive analytics, and comprehensive network asset management.
ConnectWise also boasts advanced automation features that enable IT teams to script repetitive tasks. These can reduce manual intervention and increase staff productivity.
Both Atera and ConnectWise have automated patch management capabilities.
With Atera, you can schedule patches to deploy during off-peak hours to avoid disruptions. You can also receive detailed reports on patch statuses to address issues quickly. Plus, you can guarantee operating systems, software, and hardware (drivers) are up-to-date to minimize security vulnerabilities.
ConnectWise, on the other hand, lets you test patches in a sandbox environment before deployment. This can prevent any negative effects on live systems. The downside is that it only updates OS and third-party software.
Atera and ConnectWise both offer unattended access features as part of their remote monitoring systems.
Atera's secure remote access tools provide deeper insights into network assets. They allow IT technicians to troubleshoot and resolve issues without the end user being present.
Meanwhile, ConnectWise uses ScreenConnect to access unattended endpoints. This capability allows for quick problem resolution, especially in environments where constant user availability is not guaranteed.
Additionally, it implements role-based security to ensure only the right personnel can connect to sensitive systems.
Atera is designed to be highly compatible with various IT environments. It can manage Linux, Windows, and Mac operating systems.
Its versatility allows IT teams to handle multiple devices and systems from a single interface. This also ensures seamless integration and project management.
ConnectWise offers extensive platform compatibility. Beyond Windows, Mac, and Linux, it also supports various mobile devices, specifically Android and iOS. Thanks to this mobile accessibility, technicians can manage IT networks from their phones.
Atera integrates smoothly with various third-party applications and services, such as AnyDesk, Bitdefender, Cynet, and Domotz.
These integrations help streamline workflows by allowing data to flow seamlessly between different systems.
Atera’s API also enables custom integrations, which provides extra flexibility for IT teams to connect with other tools they use daily.
Meanwhile, ConnectWise has excellent marketplace integration capabilities by offering a vast ecosystem of compatible tools and services. It can support leading software solutions in areas like cybersecurity, network infrastructure, and password documentation.
Plus, the RMM software allows for deep customization and integration with other third-party tools. This is ideal for complex IT environments.
Atera adopts a fixed-cost pricing model based on a per-technician subscription, which offers unlimited device monitoring. This approach can be very cost-effective for growing IT teams as it avoids the need for additional licenses with each new device.
Atera’s pricing structure is also transparent, with no hidden fees. This makes it easier for businesses to budget their IT expenditures.
In contrast, ConnectWise offers three pricing tiers, each offering different features to meet organizational needs.
However, the actual cost of the RMM software is hidden from the website. Companies need to request a quote to learn about this information.
Atera is known for its helpful and 24/7 customer support, which includes live chat, phone, and email support.
The platform also offers regular webinars, a help center, and a community forum where users can share insights and solutions. Atera’s focus on customer support helps you quickly resolve any issues and minimize verification successful waiting time.
Similarly, ConnectWise provides 24/7 phone and live chat support to assist you promptly. It also has integrated expert services, which can allow the software's network operations center to manage IT tasks for you.
Plus, ConnectWise University offers training, documents, and how-to videos to help you maximize the RMM software.
When comparing Atera and ConnectWise, the choice largely depends on the size and specific needs of your IT operations.
Atera is ideal for smaller to medium-sized teams seeking a straightforward, cost-effective solution with unlimited device monitoring per technician. Its ease of use and integrated approach make it accessible and efficient.
ConnectWise, on the other hand, is better suited for larger IT organizations and MSPs requiring advanced features, extensive customization, and robust integration capabilities.
Its comprehensive suite of tools and scalability make it a powerful choice for managing complex IT environments.
In addition to Atera and ConnectWise, Level is another notable RMM platform that deserves attention.
Level is designed with modern IT management in mind. It offers a comprehensive set of tools that simplify and automate many IT tasks. These include intelligent automation, proactive monitoring, patch management, and secure remote connections.
The platform is also user-friendly and requires minimal training. It features an intuitive interface that makes it easy to manage IT assets, monitor system health, and deploy updates efficiently.
Plus, Level uses robust security measures to protect your systems from threats. These include end-to-end encryption, multi-factor authentication (MFA), and custom access controls. With these, you no longer need to worry about your connections. You can manage your IT networks with confidence.
When you compare Level with Atera and ConnectWise, you'll notice certain similarities. However, Level distinguishes itself with its powerful automation and user-friendly design. Let's take a closer look at its key features:
Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools to elevate your service capabilities.
Whether you're looking to improve IT efficiency, strengthen security, or expand your company's devices and service offerings, Level provides the technology to make it happen.
Book a demo or try Level free for 14 days right now!
Atera is designed for smaller IT teams with an all-in-one approach, while ConnectWise is tailored for larger organizations with advanced features and customization.
Atera’s pricing model, which allows unlimited device monitoring per technician, is often more cost-effective for small businesses.
Both Atera and ConnectWise offer excellent customer support. Atera offers live chat, phone, email support, and a community forum. Meanwhile, ConnectWise provides 24/7 support, integrated expert services, and a training university.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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