.svg)
Product
8 Best ConnectWise Alternatives in 2024 (Free & Paid Options). 1. Level 2. Datto RMM 3. Splashtop 4. ManageEngine RMM Central 5. NinjaOne
Level
Wednesday, November 27, 2024
ConnectWise is a popular IT management solution that offers powerful tools for remote monitoring, automation, and data security.
However, as your operations evolve, it's important to look for software that better aligns with your company’s unique needs, budget, and goals.
This article lists the best ConnectWise alternatives and competitors to consider for your organization. It also includes tips on how to choose the right platform.
ConnectWise is an all-in-one IT management platform that helps IT teams deliver fast, flexible, and secure remote monitoring. It offers the following benefits:
Source: ConnectWise.com
ConnectWise integrates several IT management functions into a single platform. It combines remote access capabilities with remote monitoring and management (RMM) as well as professional services automation (PSA).
ConnectWise also provides cybersecurity and data protection tools to safeguard remote devices against cyberattacks.
Speaking of remote access, ConnectWise is known for its ScreenConnect software. This platform provides powerful remote control capabilities that enable IT teams to manage systems from any location.
ScreenConnect also features screen sharing, file transfer, and session recording to support clients and end users. These tools can quickly address issues and maintain system uptime.
ConnectWise has an intuitive interface that is easy to use. It allows IT staff to access important tools and information without unnecessary complexity. Meanwhile, clients and other end users can easily navigate the platform.
This user-friendly design can also minimize the learning curve and increase IT efficiency.
ConnectWise's remote management platform offers extensive customization. This enables IT teams to tailor workflows, dashboards, and reports to their specific needs.
It also ensures that the tool aligns with specific business processes and improves operational efficiency.
ConnectWise is designed to scale with your organization. It doesn't matter if you're managing a small team or a large enterprise.
ConnectWise quickly adapts to various business sizes and complexities. It can continue to meet your evolving IT management needs.
While ConnectWise offers numerous advantages, it's important to consider that it also has some limitations. Let us take a closer look at each one below:
ConnectWise's extensive features can be a double-edged sword. Yes, they can be useful for companies handling complex IT environments. However, they can also overwhelm new users or small internal teams.
The platform's complexity may require significant time and training for staff to become proficient. It can delay the full implementation of the software.
While ConnectWise provides an advanced set of tools, some advanced features come at an additional cost.
For example, the platform offers sound capture to enable direct communication with clients or end users. However, this feature limits you to either hear the customer or speak with them. There is no option to do both without upgrading your subscription.
These extra expenses can add up, especially for smaller IT departments with limited budgets.
ConnectWise faces occasional connectivity problems during remote sessions.
For instance, some users report that the platform randomly disconnects from a linked endpoint, such as mobile devices or servers. This makes device management more complicated than it needs to be.
Many customers also experience that ConnectWise suffers from slow performance when they don't have a stable internet connection.
These disruptions can hinder support efforts and lead to frustration for both IT staff and end users.
On top of connectivity issues, users have also encountered bugs that affected ConnectWise's performance.
These glitches can slow down workflows and lead to unintended mistakes. Troubleshooting such issues requires time, which can disrupt business operations.
Although ConnectWise offers different support options (phone, live chat, email), the responsiveness of its technical support team is slow.
It takes a lot of effort to receive proper answers from ConnectWise. Some users have to resort to figuring out the problem on their own.
Such delayed responses or poor customer assistance can be frustrating, especially when your IT team deals with important issues.
After learning the limitations of ConnectWise, you have probably decided it is not the ideal solution for your needs. You can consider the following alternatives instead:
Level is a modern RMM solution designed for IT teams seeking a simple yet powerful alternative to ConnectWise. It stands out for its browser-based approach, which eliminates the need for heavy software installations or resource-intensive setups.
Level also prioritizes automation to reduce manual IT workloads and minimize human errors. It can automatically handle patch management, software deployment, and system backups.
It even sends notifications when certain thresholds are met so you can quickly address risks before they become serious.
Plus, Level offers secure remote access to Windows, Mac, and Linux endpoints. It can also manage IoT gadgets, networks, and servers on one platform.
Whether you manage a small IT team or run an MSP business, Level offers the necessary tools to simplify IT management without sacrificing quality.
What sets Level apart is its commitment to simplicity and efficiency. The engineers behind Level believe that device and software management don't have to be complicated.
That is why they designed a browser-based RMM platform. This eliminates the need to install complicated software. Instead, it enables you to oversee all endpoints on a single browser interface.
Level also offers clear, upfront pricing with no hidden fees. It costs only $2 per endpoint every month (with a minimum monthly bill of $20) to get full access to all features. It is a cost-effective choice for IT teams and managed service providers.
Interested in learning more? Book a personalized demo of Level today!
Source: Datto.com
Datto RMM is a cloud-based remote monitoring and management solution designed for MSPs and IT professionals. It offers a centralized dashboard where users can monitor, update, and manage endpoints efficiently.
Datto also comes with device security features to protect sensitive company systems against cyber threats.
Datto can even automate IT management tasks to increase operational efficiency. At the same time, it reduces human errors and maintains system uptime.
Datto RMM seamlessly works with other Datto solutions, such as PSA and endpoint backup, for unified IT management.
The platform can also send notifications once it discovers anomalies or suspicious activities. These reminders allow your IT team to address problems before they impact operations.
Datto is a complex RMM tool compared to Level and ConnectWise. The initial configuration may be time-consuming and difficult for other users.
The software also costs a little more than other ConnectWise alternatives. It comes with hidden fees for maintenance, vendor support, and deployment, which may not suit budget-conscious teams.
Source: Splashtop.com
If you're looking for a reliable alternative to ConnectWise's ScreenConnect, you might want to consider Splashtop.
It offers seamless access to mobile devices and computers with different operating systems, such as Windows and Mac. It can also handle virtual machines and cloud infrastructure hosted in AWS, Azure, and more.
Splashtop even includes remote print, reboot, and file transfer. These tools allow IT teams to securely manage each endpoint, regardless of their location. They ensure proactive issue resolution and better delivery service to clients.
Splashtop is known for its user-friendly interface and high-quality computer mirroring. It produces the most accurate colors and image details during remote sessions.
It also stands out for its ability to handle high frame rates. It can handle 4K resolution streaming without lag to guarantee a smooth experience.
Splashtop's features are limited to remote access and control. The platform doesn't offer automated software provisioning, advanced reporting, or extensive asset inventory.
Splashtop is also resource-intensive since it requires software installation on the local desktop and the client side.
Source: ManageEngine.com
ManageEngine RMM Central offers a unified remote monitoring solution specifically designed for managed service providers.
This platform simplifies device tracking and application management by using automation tools. It can instantly detect and apply missing patches, customize configurations, and enforce security policies.
Additionally, ManageEngine RMM Central provides real-time insights into each device's status, bandwidth consumption, and usage. These metrics help MSPs resolve issues before they impact their clients' networks.
ManageEngine offers a scalable RMM platform that can handle the increasing number of users and workloads. It can suit growing managed service providers.
The software vendor is also known for its reliable customer support, which users can reach via phone, email, or request form.
Although ManageEngine has different products, its RMM Central platform has limited integration capabilities. It doesn't work as seamlessly with other apps, which can negatively affect operational efficiency.
ManageEngine also charges either a hefty annual subscription or a one-time fee for the perpetual license. It might not be a suitable choice for small teams with limited budgets.
Source: NinjaOne.com
NinjaOne offers advanced endpoint and patch management features. It enables IT teams to monitor and secure devices with ease. This can protect the entire IT infrastructure from cyber threats, which often target outdated systems.
NinjaOne also offers automated workflows that handle routine IT management tasks. It offers two main benefits to companies. First, it significantly cuts down the workload for IT teams, which can allow them to focus on other important activities. Second, it reduces mistakes associated with manual data entry.
NinjaOne offers a unified solution for IT management. It combines RMM, patch management, mobile device management, backup tools, and endpoint security in one platform.
This integrated approach boosts operational efficiency because IT teams no longer need to switch between different platforms.
Due to NinjaOne's advanced features, the platform can be complex to learn and set up in any company's technical environment.
It is also known to be an expensive software solution, especially when compared to other ConnectWise alternatives.
Plus, the cost of NinjaOne isn't shown on its website. Interested users must first request a quote to learn about the fees to expect, which can slow down the decision-making process.
N-central is a unified RMM platform designed for large IT teams and growing service providers. It offers both a cloud or on-premise solution that gives companies control over their entire network.
N-central also has built-in automation tools. It uses artificial intelligence to help IT teams develop scripts and automate complex tasks.
Plus, N-central comes with patch management tools. It can deliver on-schedule or on-demand patches to minimize security vulnerabilities.
N-able N-central offers an RMM platform that is built to scale with large operations and growing MSPs. It gives organizations control over their entire IT infrastructure within minutes.
N-central RMM has slow customer support. This can lead to unexpected downtimes as IT teams struggle to fix the platform.
N-central also has limited customization options. It can prevent companies from tailoring workflows and reports to their specific needs.
Source: Atera.com
If you're looking for an AI-powered alternative to ConnectWise, you can consider using Atera.
This IT management platform uses Action AI to handle routine tasks, boost efficiency, and act before minor issues become serious problems.
In addition to AI, Atera offers real-time monitoring, patch management, and advanced reporting. These tools help you stay ahead of potential risks and minimize downtime.
Atera combines RMM, patch management, PSA software, and help desk in one platform. Additionally, it uses the power of artificial intelligence and machine learning to reduce manual workload.
Atera also offers a unique pricing model that charges per technician rather than per device. It might be a cost-effective option for small teams managing complex infrastructures.
Although Atera can be cost-effective for small businesses, it is expensive for large enterprises that employ multiple technicians.
Atera also suffers from performance issues, such as glitches and slow loading times. These problems can affect the platform's reliability.
Source: RustDesk.com
RustDesk is an open-source remote desktop application that offers secure remote device control. Designed as an alternative to proprietary platforms like ConnectWise's ScreenConnect, it allows self-hosted server deployment. This provides users with full control over their data.
RustDesk can also strengthen an organization's security posture. It enables IT teams to control who has access to what resources. It can also meet strict compliance requirements.
Plus, it includes extensive customization options. It lets organizations tailor the RustDesk client with their brand logos, colors, and icons.
RustDesk is an open-source and self-hosted platform that comes with a free plan. A self-hosted platform gives companies complete control over their systems.
RustDesk also offers a customizable client platform. It enables organizations to tailor the software to match their unique requirements.
While RustDesk offers key remote desktop functionalities, it may lack some advanced features found in proprietary software.
RustDesk is also an open-source project. This means that customer support primarily comes from the community. It may not be as immediate or comprehensive as a dedicated technical support team.
If you're still unsure which alternative to pick, you can consider the following features below:
ConnectWise is known for its remote monitoring and management features. When searching for top alternatives, you must evaluate their RMM capabilities.
Check if they provide real-time insights into each endpoint's status, health, and usage, among key performance indicators.
You should also verify that these tools offer unattended access to multiple devices.
The better the RMM platform, the more you can focus on strategic projects instead of manually handling technical issues.
Personalized dashboards, customizable workflows, and flexible alerts are key features to consider when comparing different ConnectWise alternatives.
These customization options allow you to tailor the platform to your unique processes. They can increase staff productivity because IT teams no longer need to adapt to the platform. Instead, the software can match your department's requirements.
You should look for automated patch management, scripting, and ticketing. With these automated tools, you can significantly lighten the workload for your IT team.
You can free up valuable resources to focus on strategic initiatives that drive business growth. At the same time, you can minimize the risk of human error.
Security is a non-negotiable feature when searching for the best ConnectWise competitors.
Consider solutions that use encrypted connections, multi-factor authentication, and custom access permissions.
You must also check if the vendor meets security standards set by regulatory bodies.
When you prioritize security, you can keep your sensitive information confidential. You can also build trust with more clients, which can directly impact your revenue.
You must choose a tool that integrates seamlessly with your existing tech stack.
For example, if your IT teams manage Linux endpoints and mobile devices, check if the software offers multi-platform support.
It's best to invest in a solution that is compatible with multiple operating systems, servers, and devices.
You should also consider if it has built-in integrations with popular third-party apps. These may include PSA software, ticketing systems, and documentation tools.
The cost of software is always an important consideration for businesses.
Compare different ConnectWise alternatives not only in terms of pricing but also with regard to their return on investment (ROI).
You should specifically look for transparent pricing models that match your organization’s size and needs. Make sure it delivers value for your money without compromising key features.
You must avoid tools with hidden fees or features locked behind expensive paywalls.
Finally, you must consider the quality of support you'll get from the software vendor.
Choose a tool with responsive support teams, detailed documentation, and active user communities. These can ensure help is available when you face issues with the platform. At the same time, they can maintain uptime and team productivity.
Ready to switch to a better platform? Level's modern and intuitive RMM platform can transform IT operations.
It uses powerful automation and scripting tools to handle complex tasks. This can save your team valuable time, minimize mistakes, and reduce operational costs.
Level also boasts a user-friendly platform hosted on the web. It doesn't require complicated software installations. Simply open a browser on Windows, Mac, or Linux devices to start controlling endpoints across your remote IT environments.
Plus, Level takes your security seriously. It exceeds regulatory compliance requirements and uses strict security measures to protect your data.
Book a demo or try Level free for 14 days right now!
Top competitors for ConnectWise include Level, NinjaOne, Datto RMM, Splashtop, ManageEngine RMM Central, N-able N-central, and more. Each platform offers unique features to cater to various IT management needs.
ScreenConnect is part of the ConnectWise platform. It specializes in remote support, while ConnectWise includes broader IT management tools.
The better solution for Connectwise's ScreenConnect entirely depends on your needs and budgets.
For example, if you're seeking a simple yet powerful RMM tool, you might like Level. But if you simply need remote access software like ScreenConnect, you can consider Splashtop.
You should evaluate each platform's RMM capabilities, automated tools, security features, and device compatibility. You must also choose a cost-effective solution with responsive customer support.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
Product
Start your 14-day free trial today.
