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We will cover the various types of RMM software, factors influencing RMM pricing, associated setup, ongoing and hidden fees.
Level
Friday, May 31, 2024
Remote Monitoring and Management (RMM) software is important for businesses to boost IT efficiency.
Besides understanding the features of these tools, businesses must also grasp each tool's pricing model to make informed decisions.
Moreover in this article, we will cover the various types of RMM software, factors influencing RMM software pricing, associated setup, ongoing and hidden fees.
Remote Monitoring and Management software allows managed service providers and IT technicians to oversee and manage IT systems remotely. It tracks network devices, sends alerts for issues, and provides detailed reports.
RMM tools automate updates and maintenance, integrate with third-party tools, and ensure robust security with encryption and multi-factor authentication features.
They also perform patch management and system updates and have strong security features to ensure data privacy.
Finally, these tools have remote access capabilities, which enable IT technicians to troubleshoot issues without being on-site, saving time and reducing costs.
Different RMM software providers offer different pricing models. Understanding these pricing structures is important so you can choose the best software for your business needs, budget, and scale of operations.
Per-device pricing is the most common pricing structure. In this model, businesses are charged according to the number of endpoints, such as desktops, laptops, servers, and mobile devices.
A business with 100 devices will be charged a specific amount per device. This makes it easier to compute monthly or annual expenses.
Pros:
Cons:
In per-user pricing, fees are based on the number of users rather than the number of devices. Each user is typically allowed to use multiple devices. For example, in an organization with 50 employees, each with a laptop and a mobile device, the business is billed for 50 users instead of 100 devices.
This pricing structure is particularly beneficial for businesses where employees use multiple devices, ensuring cost-effectiveness by charging based on users rather than total devices.
Pros:
Cons:
Tiered pricing offers different pricing levels according to the features and services included. It allows businesses to choose a pricing plan that suits their needs and budget.
The tiered pricing model usually includes pricing levels, such as basic, standard, and premium. Each tier provides a different set of features. For instance:
Pros:
Cons:
Here are the different factors that affect RMM pricing:
The number of endpoints managed directly impacts RMM software pricing. The more devices that are monitored and managed, the higher the cost, as each additional device increases the complexity and resource requirements for the RMM tool. Pricing typically scales with the number of endpoints.
For example, managing 50 devices might cost $5 per device monthly, while managing 200 devices could lower the cost per device to $4 due to volume discounts. However, as the number of devices increases, the overall cost also rises.
Examples of pricing tiers based on endpoints:
Different RMM software packages offer varying features and inclusions. Basic packages typically include essential network monitoring, alerts, and reporting.
Advanced packages provide additional features like automated patch management, detailed analytics, remote support capabilities, and enhanced security measures.
Due to their added value and complexity, integrated RMM solutions usually come at a higher price.
Additional services such as patch management and remote support can also affect pricing.
For example, a basic RMM package may include simple monitoring and alerts, while an advanced package might offer comprehensive patch management and 24/7 remote support, impacting the overall cost.
Vendors offer different pricing to meet specific business needs. In a subscription-based model, businesses pay monthly or annual fees for using the RMM software. This model often includes a base fee plus additional costs based on the number of devices or users.
Some vendors also offer hybrid pricing models, combining per-device and per-user pricing elements. This flexibility allows businesses to manage costs more effectively and align pricing with their specific needs.
Implementing RMM software requires careful planning and budgeting for all possible costs. Here are the other costs you need to look into:
Setting up RMM software involves initial fees that can vary based on the complexity and scale of the implementation. These fees cover the installation and configuration of the management platform.
Depending on the vendor and the complexity of your IT environment, setup fees can range from a few hundred to several thousand dollars. Vendors may also charge for training sessions, either as a one-time fee or as part of the subscription cost.
Once the RMM software is set up, ongoing costs such as monthly or annual subscription fees, and maintenance and upgrade costs must be considered. Subscription fees are billed regularly and are based on the number of devices or users and the features included in the package.
Maintenance and upgrade costs cover regular repairs or software upgrades to keep RMM features at their optimal performance. These costs are often included in the subscription fee but can sometimes be additional expenses.
It’s important to be aware of potential hidden costs that might not be immediately stated.
Hidden fees can include charges for exceeding the number of devices in your plan, additional support fees, applicable taxes, or costs for extra features not included in the basic package.
To avoid hidden costs, thoroughly review the vendor’s pricing structure and ask them detailed questions about any potential extra charges. Reading customer reviews and testimonials can also help identify common hidden fees.
Many RMM vendors do not publish their pricing online for several reasons:
Vendors often need to tailor their offerings to individual business needs because pricing can vary significantly based on customization and scalability requirements. Since each business has different needs, providing a one-size-fits-all price is more complicated.
To maintain a competitive edge, vendors often choose not to disclose prices. This prevents competitors from gaining insights into their pricing strategies and encourages potential customers to engage directly for customized quotes and negotiations.
To get accurate pricing information, businesses should contact multiple vendors and request detailed quotes. Ask for as much information as possible to understand what is included in their pricing and to identify any possible additional costs.
Understanding RMM pricing involves considering various factors, such as the number of endpoints, features and services included, and vendor pricing models. It is also important to identify any setup, implementation, and training fees, as well as ongoing and hidden costs.
Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools that will elevate your service capabilities.
Whether you're looking to improve efficiency, strengthen security, or expand your service offerings, Level provides the technology to make it happen.
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The average cost of RMM software can vary widely. Typical price ranges are between $5 to $20 per device per month, depending on the features and services included. Factors influencing these ranges include the number of devices, advanced features, and vendor pricing models.
Yes, RMM pricing can often be negotiated. Common negotiable terms include volume discounts and additional support services.
There are free RMM solutions available but they have certain limitations. Free tools often offer basic monitoring and management features and lack advanced functionalities such as automated patch management, comprehensive reporting, and robust security measures. Businesses with more complex needs may find paid RMM solutions more suitable for their requirements.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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