The Complete Guide to RMM Software in 2025: Features, Benefits, Comparisons, and PSA Integration

Managing IT systems across multiple locations can quickly become overwhelming, especially when networks expand and devices multiply. Remote Monitoring and Management (RMM) software has become a critical solution for simplifying IT oversight, improving efficiency, and securing networks.

In this guide, we will cover everything you need to know about RMM software, including definitions, benefits, features, how to choose the right platform, vendor comparisons, and how Professional Services Automation (PSA) tools work alongside RMM to create a complete IT management ecosystem.

What Is RMM Software?

Remote monitoring and management (RMM) software allows businesses to oversee and manage devices, networks, and systems from a distance. This includes endpoints such as laptops, servers, network devices, and other IT assets.

An RMM platform centralizes device control, provides real-time visibility, and automates repetitive tasks. Instead of manually checking each system, IT teams can monitor performance, security status, and network health from a single dashboard.

Purpose of RMM Software

The main purpose of RMM software is to give IT teams and managed service providers (MSPs) complete control over systems and networks without requiring physical access.

Without RMM, managing large, distributed infrastructures becomes time-consuming and reactive. RMM tools enable:

• Proactive issue detection through continuous monitoring and alerts.
• Remote troubleshooting to resolve issues without onsite visits.
• Automation of patch management, backups, and system maintenance.
• Improved security with timely updates, antivirus integration, and endpoint protection.

Who Uses RMM Software?

RMM software is used by:

• Managed Service Providers (MSPs) to manage multiple client environments from one platform.
• Internal IT departments in organizations with multiple offices or remote workers.
• Enterprise IT teams for centralized monitoring and security.
• Small businesses that need to improve IT efficiency without large teams.

Key Features of RMM Software

1. Real-Time Device and Network Monitoring

Monitor your entire IT environment 24/7 with instant alerts for device failures, performance issues, or network outages.

2. Remote Access and Troubleshooting

Securely connect to devices to fix problems, perform diagnostics, or apply updates without physical visits.

3. Automation Tools

Automate routine tasks such as software updates, security scans, and backups to reduce manual effort.

4. Patch Management

Deploy updates and patches across all devices to prevent vulnerabilities and ensure compliance.

5. IT Asset Management

Track hardware, software, and licenses to maintain an accurate inventory.

6. Security Features

Protect systems with malware detection, antivirus integration, firewall controls, and multi-factor authentication.

7. Scripting Capabilities

Run scripts for custom tasks, batch operations, and advanced automation workflows.

Benefits of Using an RMM Platform

• Centralized IT Management – Manage all devices, servers, and networks from one dashboard.
• Increased Efficiency Through Automation – Reduce repetitive manual work.
• Enhanced Security – Detect and respond to threats faster.
• Improved Service Delivery – Schedule maintenance without disrupting operations.
• Proactive Problem-Solving – Fix issues before they escalate.
• Cost Savings – Reduce travel costs and prevent downtime.

Criteria for Choosing the Best RMM Tool

When selecting an RMM platform, consider:

• Ease of deployment and configuration.
• Robust remote monitoring and management capabilities.
• Customizable alerts and dashboards.
• Vendor support and documentation.
• Integration with other IT management tools such as PSA software.
• Transparent pricing and licensing models.

How to Choose and Implement the Right RMM Software

From the Remote Monitoring Tools guide:

Step 1: Evaluate Your Needs – Determine if network management, asset tracking, or automation is your priority.
Step 2: Trial and Compare – Use free trials to assess features, reports, and usability.
Step 3: Review Support – Ensure responsive customer support and access to resources.
Step 4: Create an Implementation Plan – Define what devices and networks to monitor.
Step 5: Train Your Team – Provide onboarding for both technical and operational use.
Step 6: Monitor and Adjust – Continuously improve configurations and workflows.

Top RMM Software Vendors in 2025

1. Level

• Modern, intuitive UI.
• Strong automation, scripting, and patch management.
• Integrations with ConnectWise PSA, HaloPSA, ZestMSP, and Hudu.
• Transparent pricing at $2 per endpoint/month.

Schedule a demo or try Level for 14 days.

2. NinjaOne

• Unified endpoint management.
• Dynamic scripting and patch management for Windows, Mac, and Linux.
• Integrations with asset management, ticketing, and compliance tools.

3. Atera

• Combines RMM, PSA, and network discovery.
• AI-powered automation.
• Per-technician pricing, ideal for small MSPs.

4. N-able

• Two platforms: N-sight (for small teams) and N-central (for larger providers).
• No-code to pro-code automation options.
• Strong security features including endpoint detection and web protection.

5. Pulseway

• Mobile-first RMM with strong remote access.
• Automated remediation and patching.
• Suitable for on-the-go IT teams.

RMM vs PSA Software: Understanding the Difference

From the Comparing RMM vs PSA guide:

• RMM: Focused on technical IT management, device monitoring, patching, and security.
• PSA: Focused on business operations such as ticketing, project management, billing, and resource allocation.

Why Use RMM and PSA Together?

When integrated, RMM detects issues and automatically creates service tickets in PSA. PSA then tracks resolution, manages costs, and handles client billing. This combination delivers:

• Better operational efficiency.
• Streamlined workflows from detection to resolution.
• Improved reporting on both technical and business performance.

Steps to Integrate RMM and PSA

1. Assess Tools and Needs – Identify integration gaps.
2. Choose Compatible Platforms – Select tools with proven integration capability.
3. Plan the Integration – Define workflows and data exchange.
4. Train Teams – Cover both technical and operational usage.
5. Monitor Results – Measure KPIs such as resolution time and client satisfaction.

Best Practices for Using RMM Software

• Automate Routine Maintenance to free up time for strategic tasks.
• Have Backup and Recovery Plans to ensure business continuity.
• Enforce Security Policies such as MFA and encryption.
• Customize Alerts to avoid notification overload.
• Integrate with Other Tools for a connected IT ecosystem.
• Provide Ongoing Training to maximize tool adoption and efficiency.

Conclusion

RMM software is a cornerstone of modern IT management for MSPs and internal teams alike. By understanding its features, benefits, and how it integrates with PSA software, you can select the right platform to improve efficiency, security, and service delivery.

With the right RMM solution, your IT operations can shift from reactive to proactive, helping you meet business demands with confidence.