Level vs ConnectWise: A Full Comparison

In this article, we'll compare two RMM software programs to help you decide which one works better for you.


Tuesday, July 9, 2024

Level vs ConnectWise: A Full Comparison

With remote and hybrid setups becoming the norm for many organizations, the need for remote monitoring and management (RMM) tools has become more apparent.

Companies need RMM systems and tools to support flexibility, maintain efficiency, increase security, and promote scalability.

That said, a quick search online will reveal a number of RMM providers, but not all of them are created equal. Businesses need to make an informed choice to decide which one suits their current and future needs to get the most out of their investment.

In this article, we will compare two RMM software programs, Level and ConnectWise. We will evaluate each platform using different criteria to help you decide which one works better for you.

Overview of Level and ConnectWise

To begin with, here's a brief overview of the two software programs to give you a general idea of how they differ.

What is Level?

level remote monitoring and management

Level's RMM solution aims to improve IT efficiency and save hundreds of hours with an easy-to-use system that allows businesses to manage different devices within their network from their browser wherever they are. Straightforward installation coupled with a simple interface gives you the ability to get started right away.

Whether you're a small business looking to scale or a big organization looking to simplify your IT infrastructure, Level scales with your business needs with comprehensive features for device and hardware inventory, remote control, patch management, and more.

Additionally, Level gives you the power of customizability with its smart automation tools. These can be configured in a number of ways depending on recurring scenarios in your business.

What is ConnectWise?

connectwise remote monitoring and management

ConnectWise is specifically designed for MSPs, it highlights the capability of the software to manage the endpoints for different clients within a single app. This unified approach helps in centralizing and optimizing IT services across many clients.

Similar to Level, it's also a cloud-based software that offers AI-powered automation and timely monitoring and alerts.

Outside of the technology itself, users become part of the ConnectWise Virtual community which is a venue for training and networking.

Comparison of Features

Now that you have a bird's eye view of both Level and ConnectWise as RMM solutions, let's take a more in-depth look at their different features and how they are similar and different from one another.

User Interface

As a modern RMM designed for efficiency, Level consolidates multiple functions into one intuitive interface, including unified asset management, proactive monitoring, centralized patch management, and intelligent automation.

This makes Level a suitable option for different users such as MSPs, IT departments, consultants, IoT managers, and infrastructure DevOps.

As mentioned, ConnectWise, at its core, was designed for MSPs handling multiple clients. While it offers the ability to manage different clients within one app, its interface is dated and lacks updates.

Operating System Compatibility

Level is compatible with the most commonly used operating systems, including Windows, Mac, and Linux.

While ConnectWise is compatible with Windows, it offers limited support for Mac and Linux. This could alienate a number of users from using the tool.

Ease of Use

All aspects of Level's system are optimized for efficiency.

For example, adding an agent or terminal to the platform can be done in a few steps:

  • Simply select the option to add an agent
  • Choose the operating system of the device
  • Add the device to a group (optional)
  • Copy a single line of code for the user to run the device

The same user-friendliness was implemented across all Level functionalities, from process management to remote access, device issue management, and more.

While ConnectWise promises unified solutions to its users, users have reported a steep learning curve with the system and difficulty in the setup process. In fact, among the RMM solutions listed on Capterra, ConnectWise received the lowest ease of use score.

Patch Management

Level offers robust patch management capability and deploys compliance management events simultaneously across all servers and workstations. This ensures that your entire network is equipped with necessary security updates and aligned with current policies and regulatory standards.

Level also removes the need for manual patch management with scheduled updates, while proactive monitoring lets you know when updates fail so you can take prompt action.

Similar to Level, ConnectWise also has an automated patch management functionality. However, updates still need to be created within the software's system. Taking into account the usability challenges associated with its interface, rolling out update may get delayed and potentially leave devices vulnerable to security threats.

Customer Support and Documentation

Level provides multi-channel support to its customers via phone, email, and chat with fast response times.

Composed of a team of highly skilled software engineers, solutions to every ticket are customized depending on the challenges and specific issues that customers are experiencing.

Aside from this, Level offers a wealth of documentation to equip users with all the information they need to maximize their RMM investment. 

ConnectWise also offers a number of resources via its virtual community, on-demand product training, and in-person training events. However, numerous reviews online show dissatisfied customers with the support that they're getting.

While many agree that the live chat on ConnectWise's website is accessible, users frequently report that issues need to be escalated, leading to delays.

This is where ConnectWise falls short. Responses for more complicated cases take several days. This delay can be an issue for MSPs especially when they're onboarding clients that require expedient setup.

Pricing and Plans

Take advantage of Level's competitive pricing whether you're a small business that's still exploring which RMM solution works best for your operations, a mid-size enterprise looking into reinforcing your IT asset management capacity, or a big company looking for a more efficient RMM solution.

Level's pricing starts at $2 per endpoint with a minimum billable monthly amount of $20. Considering what other providers are charging, you get a great value for your investment given all the features that come with the platform.

You can also book a demo to better understand the platform and how it works before subscribing to a plan or avail of a 14-day free trial for a risk-free evaluation of the software.

Lastly, there are no hidden fees, and you can cancel your plan at any time.

On the other hand, ConnectWise does not provide an outright pricing on its website and customers need to request a quote. They also talk about separate pricing for their different products and services which can be confusing.

Final Verdict

Level and ConnectWise are two viable RMM options with some similarities and a number of differences in terms of their functionality.

ConnectWise at its core was created with MSPs in mind while Level caters to a wider audience including IT teams and DevOps.

Considering the features discussed above, Level differentiates itself in a number of ways. For one, it is compatible with more operating systems where ConnectWise falls short, which is primarily optimized for Windows and limited to macOS and Linux.

Ease of use is another key area where Level stands out with its easy setup and management, allowing customers to get the most out of the platform from day one.

Last but not least, there's a stark contrast when it comes to the availability and reliability of customer support between the two platforms with Level users reporting a higher satisfaction.

Simplify Your IT Management with Level

Level automation remote management tool

Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools that will elevate your service capabilities. 

Whether you're looking to improve efficiency, strengthen security, or expand your company's devices and service offerings, Level provides the technology to make it happen.

Book a demo or try Level free for 14 days right now!

FAQs About Level vs ConnectWise

What software is better for those who are just starting in RMM?

Level and ConnectWise both aim to simplify the entire process, with ConnectWise merging the management of multiple clients in a unified app. However, Level offers more user-friendly installation, setup, and management, while ConnectWise may have a steeper learning curve.

Which provider offers better support?

Chat accessibility has been rated positively for ConnectWise; however, escalated issues for more complicated cases can take several days based on customer anecdotes. Level offers prompt customer support through chat, email, and phone.

Which software offers better pricing?

ConnectWise doesn't provide an outright pricing on their website and interested customers need to request a quote. Level offers a competitive pricing of $2 per endpoint per month (minimum monthly billable amount of $20). There are no hidden charges and you can cancel anytime.

What is a compliance management event in the context of RMM software?

A compliance management event encompasses all processes and activities necessary to ensure that all assets, devices, and systems managed by a Remote Monitoring and Management platform comply with industry standards and regulatory requirements.

Level: Simplify IT Management

At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.

Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.