Atera vs NinjaOne: Comparing RMM Solutions

Businesses nowadays are looking for flexibility thanks to the prevalence of remote and hybrid work setups. This setup is made possible through the use of a management tool called remote monitoring and management (RMM) software.

Think about how all your IT systems are interconnected smoothly and equipped with the latest network security across various locations. RMM systems can provide real-time monitoring and management capabilities from virtually anywhere.

In this article, you will learn about the features of Atera and NinjaOne, comparing their weaknesses and useful functionalities.

Overview of Atera vs NinjaOne

Below, we will provide an overview of each tool, detailing what Atera and NinjaOne are and highlighting their key features and capabilities.

What is Atera?

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Atera’s platform is known for its real-time monitoring and alerting capabilities. It is also scalable depending on the number of customers, devices, or sites needed for operations. It also has Network and IP Monitoring capabilities that can be needed depending on organizational needs.

What is NinjaOne?

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NinjaOne, formerly NinjaRMM, gives remote monitoring, a patch management platform, backup solutions, and ticketing. It has everything needed to keep operations running smoothly. 

Among its reliable features is up-to-date patching for seamless connectivity. It also provides learning tools, such as free onboarding and billing practices that align with MSP business models.

Feature Comparison

In this section, learn and compare the features head to head from endpoint management to pricing models. This will provide clarity as to the differences between the similar offers of both platforms.

Multi-Device Access

Both Atera and NinjaOne provide multi-device access. With Atera, there is no such thing as remote work limitations. Connect to any device such as desktops or server right from your local desktop. Companies can also enjoy seamless mobile access with Atera.

NinjaOne provides similar functionalities but has a notable limitation in its support for Mac and Linux platforms compared to its extensive coverage for Windows devices.

Unattended Access

Atera and NinjaOne both offer unattended access features as part of their operations platform. Atera’s features lessen the frequency of tedious logins. The platform automatically performs these tasks which can lead to more time for critical tasks.

NinjaOne provides unattended access but is often seen as trying to do too much by integrating RMM with PSA, backups, and ticketing, which can complicate its usability.

Collaborative Features

IT teams need collaboration tools for easy sharing of information for planning and management purposes. However, Atera's combination of ticketing and PSA features might make the platform feel overwhelming, causing teams to struggle with adapting effectively.

NinjaOne also supports collaboration through features like ticketing and multi-user support. However, a pain point of slow customer support can hinder effective collaboration and problem resolution.

RMM Functionality

Atera is equipped with robust RMM features, including proactive monitoring, real-time alerts, and extensive device management. These tools allow users to monitor system performance and detect potential issues early on.

Atera’s RMM capabilities simplify device management, offering seamless connectivity that minimizes the need for manual and operational maintenance.

NinjaOne also offers RMM features, but they are often considered less comprehensive compared to specialized tools like Atera. This results in a reduced capacity to manage and oversee IT resources effectively.

Patching Functionality

Atera offers a robust patch management system designed to automate the deployment of updates and maintain compliance across all systems. With automated patch management, the window of vulnerability is reduced. This means minimizing the risk of a security breach.

Time is of the essence in keeping your systems secure. With Atera, IT teams can drop the mundane maintenance tasks and zero in on the critical issues.

NinjaOne’s patching capabilities, while comprehensive, can be challenging to manage due to the complexity of the platform. As organizations struggle to keep their systems secure and up-to-date, the patch management process can turn into a logistical nightmare.

The additional cost to access comprehensive patching features through NinjaOne’s pricing model is another significant pain point for users.

Pricing and Plans

Atera’s tiered pricing model varies depending on the number of features included in the account. The Professional account starts at $149/month per technician and goes up to $219 per month for a Master account, which contains more advanced features. This may be difficult for teams needing particular features only, as they may need to opt into costly and long-term commitments.

On the other hand, NinjaOne has no definite pricing system available on its website. While they do offer a free trial, this may be a pain point for organizations planning out the anticipated costs before trying out a system. 

Platform Compatibility

Atera is compatible with various operating systems, including Windows, macOS, and Linux. This versatility is beneficial for users as it accommodates different devices and systems used by staff members.

NinjaOne also supports these platforms but offers fewer integrations on Mac and Linux compared to Windows. This can be a limitation for businesses that primarily use Mac or Linux environments, affecting their user experience.

Customer Service

Atera's got your back with a range of support channels: phone, email, and live chat. The response times are generally fast, and the support team is knowledgeable. Get the most out of our software with supplementary resources. This includes a resource database and guided tutorials designed to assist in learning quickly and effortlessly.

NinjaOne provides customer support through various channels, including resources and tutorials. However, users frequently cite slow customer support response times. This can delay issue resolution and impact overall satisfaction.

Final Verdict

For teams embracing remote and hybrid work, Atera and NinjaOne offer robust RMM solutions that empower streamlined operations.

Atera's more features and flexible management style can help you get remote desktop management right. NinjaOne, while versatile, has several pain points, including slow customer support, a higher learning curve, and high cost.

For customers looking for a reliable IT management solution, Atera checks all the right boxes: top-notch customer support, flawless platform integration, and efficient RMM functionality.

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FAQs About Atera vs NinjaOne

What is RMM software?

RMM software is a tool used by IT professionals to monitor, manage, and maintain IT systems remotely. It helps detect issues, deploy updates, and ensure system security.

How does RMM software benefit businesses?

RMM software allows businesses to proactively manage their IT infrastructure, reduce downtime, and improve overall efficiency. This is done by providing real-time monitoring and automated maintenance tasks.

What features should I look for in RMM software?

RMM software must-have features such as continuous monitoring, automated patch management, and remote access for optimal troubleshooting. Comprehensive reporting and network security can also be handy.

Can RMM software support multiple operating systems?

Yes, most RMM software supports multiple operating systems, including Windows, macOS, and Linux. The extent of support can vary between different tools.

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