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In this article, you will learn about the features of Atera and NinjaOne, comparing their weaknesses and useful functionalities.
Level
Wednesday, January 29, 2025
If you're looking for a remote monitoring and management (RMM) software solution, you've probably heard about Atera and NinjaOne.
Both are feature-rich RMM platforms that can be useful to IT teams and managed service providers (MSPs). However, you might be wondering which tool suits your unique needs better.
In this comparison article, you will learn about the features of Atera and NinjaOne and how they stack against each other. You'll also gain insights into their limitations, so you can choose the best RMM software that matches your requirements.
Below is an overview of each RMM tool, detailing Atera and NinjaOne's key features and capabilities.
Atera is an all-in-one IT management software that offers real-time monitoring, patching, and alerting capabilities.
It is also scalable depending on the number of customers, devices, or sites needed for operations. Plus, it has a built-in helpdesk and ticketing system to help IT teams offer remote support to Atera users.
NinjaOne, formerly NinjaRMM, combines remote monitoring and management, patch management, backup solutions, and endpoint security.
Among its reliable features is up-to-date software deployment for seamless connectivity. It also provides learning tools, such as free and unlimited onboarding and billing practices that align with MSP business models.
Besides Atera and NinjaOne, you can find other solutions that might better suit your IT management needs. Level is among these options that give you more control over each of your company's endpoints.
Level offers a browser-based interface that eliminates the need for separate software installation. This simplifies workflows, as IT teams can remotely control endpoints by opening a browser on any desktop or tablet computer. It is also straightforward to use, which requires little to no training for your IT team.
Level's RMM software supports all operating systems, including Windows, Mac, and Linux devices. It is also compatible with servers, Raspberry Pis, and IoT gadgets.
Plus, Level believes in transparent and flexible RMM pricing. It charges only $2 per endpoint every month, with a minimum billing of $20. Plus, it doesn't have any lock-in periods, so you don't have to worry about contracts.
Schedule a demo to see Level in action, or start your 14-day free trial today!
In this section, we will compare the features of each RMM software solution, from endpoint management to pricing models. This comparison section will provide clarity as to the differences between the RMM platforms.
Atera is known for its user-friendly interface. It allows beginners and non-pros to use the platform without complications.
Atera is also accessible from any device. Whether you're using a desktop, a tablet computer, or a mobile phone, you can remotely monitor and control each of your company's endpoints without the need for physical visits.
Meanwhile, NinjaOne offers a powerful dashboard where you can access different features, such as endpoint management, patch deployment, and network security.
While it's nice to have everything in one place, using this RMM platform can be complex for most IT teams.
Some NinjaOne capabilities are difficult to find in the dashboard, and a few are hidden under menu functions. This complexity can lead to longer training periods, which can delay operations.
Both Atera and NinjaOne provide multi-device access.
With Atera, there is no such thing as remote work limitations. It allows you to connect to any device, such as desktops or servers, from your local computer.
NinjaOne provides similar functionalities, with extensive coverage for Windows devices. However, it has a notable limitation in its support for Mac and Linux platforms.
Atera’s remote access features lessen the frequency of tedious logins. The RMM operations platform automatically performs these tasks, which can free up more time for IT teams to focus on critical tasks.
NinjaOne provides unattended access but is often seen as trying to do too much by integrating RMM with patch management, backups, and ticketing, which can complicate its usability.
IT teams need collaboration tools to share information for planning and management purposes.
Atera combines PSA software with a ticketing system that allows teams to communicate using one platform. This also makes it easier to reply to end users and resolve issues they may be facing.
NinjaOne also supports collaboration through features like ticketing and multi-user support. However, slow customer support can hinder effective communication and problem resolution.
Atera is equipped with powerful RMM features, including proactive monitoring, real-time alerts, and remote device management. These tools allow users to detect potential issues early on.
However, Atera's RMM capabilities are less extensive than those of specialized tools like NinjaOne.
NinjaOne can monitor and secure devices at scale. They offer out-of-the-box automation, custom notifications, and instant remediation to prevent downtime.
Atera offers an automated patch management system designed to simplify software deployment and maintain compliance across all systems.
NinjaOne’s patching capabilities, while extensive, can be challenging to manage due to the complexity of the platform. As organizations struggle to keep their systems secure and up-to-date, the patch management process can turn into a logistical nightmare.
The additional cost to access extra patching features through NinjaOne’s pricing model is another significant pain point for users.
Atera follows a per-technician pricing model that varies depending on the intended users. For IT departments, Atera's Professional account costs $149 per technician every month. Meanwhile, the Expert and Master plans are priced at $189 and $219 per month, respectively.
Atera charges MSPs slightly lower than IT teams. The Pro plan starts at $129 per technician every month, whereas the Growth account is priced at $179. The Power plan offers more advanced features, which can cost $209 per month.
On the other hand, NinjaOne has no definite pricing system available on its website. While they do offer a free trial, this may be a pain point for organizations planning out the anticipated costs before trying RMM software.
Atera is compatible with various operating systems, including Windows, macOS, and Linux. This versatility is beneficial for users as it accommodates different devices and systems.
NinjaOne also supports these platforms but offers fewer integrations on Linux and Mac compared to Windows. This can be a limitation for businesses that primarily manage Linux and Mac environments, affecting their user experience.
Atera's got your back with several support channels: phone, email, and live chat. The response times are generally fast, and the support team is knowledgeable. If these options aren't enough, Atera also has a resource database and guided tutorials.
NinjaOne also provides customer support through various channels, including resources and tutorials. However, users frequently cite slow customer support response times. This can delay issue resolution and impact overall satisfaction.
Atera and NinjaOne offer powerful RMM solutions that support remote and hybrid IT operations.
Atera's AI-backed platform and flexible management style can help you get remote desktop management right. It is also a cost-effective option for small IT teams that need to manage hundreds of endpoints. That's because the pricing scales with the technicians rather than the number of devices managed.
However, Atera still has a few downsides, like limited customization and slow loading times during peak times.
NinjaOne, which is designed for large enterprises, rarely faces performance issues. It offers extensive RMM features that can be integrated with patch management, backup, and documentation tools. This makes it handy for different purposes.
While versatile, NinjaOne still has several pain points, including slow customer support, a higher learning curve, and high cost.
Businesses and IT teams should consider both the pros and cons to choose the best RMM solution that aligns with their goals.
Let’s explore a better solution: Level.
When comparing Level against Atera and NinjaOne, you may wonder what makes it better than those two popular platforms.
Below are Level's standout features:
If you're seeking a cost-effective RMM solution that can improve IT efficiency, consider choosing Level.
It offers intuitive automation and powerful scripting tools that can automatically handle routine IT management tasks. This frees your IT team to focus on more strategic initiatives that drive business growth.
Level also provides real-time tracking and notifications, which allow you to stay on top of common issues. This reduces the risk of downtime and network interruptions.
On top of these features, Level strengthens security by using encrypted connections, setting complex passwords, imposing IP restrictions, and granting custom permissions. It keeps your accounts secure while maintaining compliance with industry regulations.
Book a demo or try the all-in-one platform, Level, free for 14 days right now!
RMM software is a tool used by IT professionals to monitor, manage, and maintain IT systems remotely. It helps detect issues, deploy updates, and ensure system security.
RMM software allows businesses to proactively manage their IT infrastructure, reduce downtime, and improve overall efficiency. This is done by providing real-time monitoring and automated maintenance tasks.
The best RMM software should have continuous monitoring, automated patch management, and remote access for optimal troubleshooting. Extensive reporting, network security, and integration options are also handy features.
You can visit different software websites to learn more about the features each vendor offers. When these sites are hosted on Cloudflare, you may encounter a Ray ID and a "verification successful waiting" message to indicate secure web access.
Yes, both Atera and NinjaOne support multiple operating systems, including Windows, macOS, and Linux. However, the extent of support can vary between these RMM tools.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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