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Learn how to choose the best RMM business solution for your needs. Discover the must-have features and find out how Level simplifies IT management.
Level
Thursday, February 27, 2025
A remote monitoring and management (RMM) solution lets you manage and monitor your IT environment from anywhere.
Effortless IT support, faster software deployment, and proactive monitoring are just some of the benefits of RMM software. However, achieving these advantages depends on the specific tool you use.
In this guide, we'll explain how to choose an RMM solution that's perfect for your business, including the key features to look for.
We'll also list some of the best RMM business solutions you can consider.
RMMs are must-have tools for managed service providers (MSPs) and IT professionals across various industries.
They offer the power to manage and monitor IT infrastructure from anywhere. This is something that a traditional monitoring setup can never accomplish, or at least not on a large scale.
It’s like having a virtual control center that lets IT teams monitor networks, devices, servers, and other existing systems from a single spot.
This lets your technicians spot and address performance issues, security threats, and policy breaches before they turn into bigger problems.
Plus, RMM solutions automatically take care of mundane tasks like software updates and patch management. They cut down the manual workload, which can improve operational efficiency and reduce mistakes.
The best part is that they generate detailed reports that give you deep insights into system performance, security status, and compliance. This information can help you make smarter business decisions.
An RMM tool seems like the ultimate network solution for IT environments, but how does it benefit your business exactly?
Let's discuss some of the advantages of having remote management software for your network infrastructure, both for your IT department and the business as a whole.
Imagine catching a problem before it becomes a crisis. That’s the purpose of RMM tools for your MSPs and IT teams.
By continuously monitoring your infrastructure via remote access, they can identify and address potential issues before they escalate into major disruptions.
This means less downtime and fewer headaches, which helps keep your business running smoothly without unexpected (and costly) interruptions.
Think about all the time your IT team spends on routine tasks like software updates, patch management, and endpoint security. Now, imagine those manual tasks being handled automatically.
RMM solutions take care of these repetitive activities to free up your team to focus on more strategic projects.
Aside from the increased efficiency, the right RMM tool will allow your IT staff to contribute more to your business’s growth and innovation.
Keeping your systems secure is a top priority for any business. Luckily, RMM solutions also implement strong security measures.
They make sure that all your software is up to date with the latest security patches, which protect your business from vulnerabilities and cyber threats.
RMM tools can also set password policies and restrict access to sensitive company systems to ensure data security.
Plus, they can instantly alert IT teams in the event of a security incident. You can rest easy knowing your IT environment is well-protected.
Wouldn’t it be great to have a single dashboard where you can see the health of your entire IT infrastructure? You can easily do that with the right RMM software.
These remote monitoring and management tools provide a centralized view of your networks, servers, multiple devices, and endpoints.
This holistic view helps you keep track of system performance and quickly find any areas that need attention.
Knowledge is power, especially when it comes to managing IT systems.
RMM tools generate detailed reports that give you valuable insights into system performance, security status, and compliance.
These reports help you understand what’s happening in your IT environment so you can make informed decisions and plan accordingly for future needs.
Let’s face it: humans make mistakes. However, RMM tools automate many of the routine activities that are prone to human errors.
For example, proactive maintenance deploys the correct actions at the right time. This minimizes the risk of mistakes that could lead to bigger problems.
Meanwhile, automated patch management ensures that software updates and patches are stable and bug-free before installation. This can reduce downtime and security risks.
Every minute of downtime can be costly. By preventing issues before they cause disruptions, RMM solutions help you avoid the expenses associated with fixing major problems.
Plus, by automating routine tasks, you save on labor costs and can allocate resources more effectively. Over time, these savings can make a significant difference to your bottom line.
As your business grows, so do your IT needs.
RMM solutions are designed to scale with you, accommodating growth and changing requirements without compromising performance or security.
This means you can expand your IT infrastructure confidently, knowing that your RMM tools will keep everything running smoothly.
Some of the best RMM solutions offer features that should serve your needs well. However, you want a tool that meets your specific requirements.
So, how do you go about finding that perfect solution? Take a look at this guide:
Start by understanding your specific requirements.
Determine what aspects of your IT infrastructure need the most attention. Are you looking for strong network monitoring, extensive automation, or robust security features?
Knowing your needs will help you identify the RMM tools that best fit your business.
Next, conduct thorough research on different RMM providers. Create a shortlist of tools that meet your requirements and compare them side by side.
Then, evaluate key features like real-time monitoring, patch management, and automation tools.
For example, if your business has both Windows and Mac endpoints, choose an RMM solution that can handle both operating systems.
Additionally, if your IT staff wears different hats, it's important to invest in automated RMM software to handle repetitive tasks. This allows your employees to focus on other business-critical activities.
Plus, consider the ease of use and the level of support provided because these factors can significantly impact your IT department's experience with the software.
Analyzing RMM pricing is another important step when choosing RMM business solutions, especially for organizations working within budget constraints.
RMM software typically follows different pricing models, such as per-device, per-user, or tiered subscription plans. Some software vendors also charge additional fees for advanced features like automation, cybersecurity tools, or API integrations.
Before making a decision, make sure you understand the total cost of ownership, including setup, training, and potential scaling expenses.
The best RMM solution offers a significant return on investment (ROI) by saving time, increasing team efficiency, reducing errors, and minimizing downtime.
Check online reviews from businesses, preferably in the same industry as your company, who have firsthand experience with the software.
You can browse websites like G2, Capterra, and Trustpilot to get insights into the solution's real-world usability and potential limitations. Take note of negative reviews, such as poor customer service, software bugs, or hidden costs.
Additionally, seek recommendations from industry forums and peer networks to gain unbiased opinions on the best RMM solutions for your business.
While reviews are helpful, hands-on experience will give you a better grasp of how the tool works and whether it suits your business needs.
Take advantage of free demos and trial periods from the RMM providers you are considering. Make sure to involve your IT employees because they will be the main users of the RMM tool.
Pay attention to the platform's user interface, ease of use, and responsiveness of their support teams during this period.
Finally, consider the scalability of the RMM software and how it can support your company's future growth.
As your business expands, your IT infrastructure will grow, so choose an RMM tool that can scale with your business.
More specifically, make sure it can handle an increasing number of devices and users without compromising performance.
Not all RMM software can offer the solutions you need. So, whether you're an IT professional or a managed service provider, it's always worth looking into the key features an RMM tool should have.
Here are some of the most important features to consider when looking for the best RMM tool for your business:
First things first, your RMM tool should provide proactive monitoring for your entire IT environment, including servers, workstations, networks, and mobile devices.
Look for features like real-time alerts, performance metrics, and dashboards that give you a clear view of your systems’ health and performance.
One of the biggest advantages of RMM tools is their ability to automate manual tasks. Make sure the tool can handle software updates, patch management, and routine maintenance automatically.
Additionally, check if the RMM solution has custom scripting capabilities to address specific needs and automate more complex tasks.
Effective RMM tools offer secure remote access to devices, which allows IT professionals to troubleshoot and resolve issues without needing to be on-site.
Research the type of devices you can access with a specific RMM platform. Some solutions only offer remote access for Windows computers. Meanwhile, others can support different operating systems, Raspberry Pis, and IoT gadgets.
Keeping systems up-to-date with the latest patches is a must for security management and performance.
That said, your RMM tool should streamline the patch management process, automatically identifying, downloading, and installing patches across all managed devices to ensure their security and smooth operation.
Detailed reporting and analytics help you understand your system's health and make informed decisions.
Seek an RMM tool that offers customizable reports on system performance, security status, compliance, and other critical metrics.
These insights can help you identify trends, anticipate issues, and plan strategically.
You should also check if you can export these reports to a PDF or Excel file. Better yet, choose an RMM solution that allows you to access and send reports within one platform.
Security is a top concern, so your RMM tool should include features that ensure system and data protection.
This might include antivirus integration, endpoint detection and response (EDR), and the ability to enforce security policies across all managed devices.
The best RMM software should integrate seamlessly with other tools your business uses.
This might include PSA (Professional Services Automation) software, MDM (mobile device management) tools, and other IT management solutions.
Having solid vendor support is key to getting the most out of your RMM tool.
You want to find vendors who offer a full range of support services, like helping you get set up, providing training, and offering responsive customer support (technical and otherwise) whenever you need it.
It's also a plus if the vendor regularly updates the tool with new features and security enhancements, so you're always up-to-date with the latest tech.
Here are the leading RMM software solutions your business can consider deploying across your IT environment:
Level is a modern RMM business solution for businesses seeking intuitive automation, robust security, and efficient remote management.
It offers a browser-based platform that is easy to use and deploy across remote environments. This reduces the need for extensive training, allowing your team to take advantage of the software's features in no time.
One of Level's standout features is its powerful automation tools. It can handle both repetitive and complex tasks without scripting. This saves valuable time and reduces human errors.
If you need custom workflows, you'll find Level's built-in scripting engine useful. Choose from pre-built scripts or create your own using your preferred language, such as PowerShell, Bash, or Python.
On top of these capabilities, Level includes asset inventory, patch management, multi-device control, proactive monitoring, and security features.
Schedule a demo or sign up for a free account to take advantage of Level today.
NinjaOne is a comprehensive RMM solution designed for businesses with extensive IT requirements. It unifies endpoint management, remote control, documentation, and patch management.
NinjaOne provides real-time visibility into a company's IT infrastructure. It can reduce downtime and increase employee productivity.
Despite these strengths, NinjaOne can be difficult to set up and use. Its dashboard, while powerful, is challenging to navigate because of the clunky navigation and hidden menus.
Plus, NinjaOne's pricing details are hidden. This can be a barrier for businesses that want to know the cost of owning the software.
Atera is another all-in-one solution that combines RMM with other functionalities. These include PSA software, network discovery, and helpdesk systems.
Atera is known for its AI-powered platform. It can provide real-time insights into trends and areas of improvement. It can also summarize reports and resolve issues with automated actions.
However, Atera has several downsides, such as limited customization, performance issues, and the lack of advanced features. Meanwhile, its per-technician pricing model can be more expensive for growing businesses with large IT teams.
N-central is among the two RMM business solutions from N-able. It offers a single interface to manage, automate, and secure company endpoints.
It integrates with backup systems to protect data in case of security incidents. It can also support third-party patching out of the box.
However, businesses may face several drawbacks from this RMM software. For example, users may get frustrated by the slow customer support, performance issues, and the volume of alerts.
Level provides a modern RMM business solution for MSPs and IT departments. Built by a team of developers and engineers, the platform solves common pain points of other remote solutions.
With a focus on efficiency, Level saves your business countless hours through its modernized remote control, powerful automated workflows, advanced scripting tools, and proactive alerts.
Level also offers a secure platform that exceeds the security and privacy requirements of regulatory bodies. Your business can rest assured that sensitive systems and confidential data are protected against security threats.
Book a demo or sign up for a free 14-day trial today!
RMM solutions allow IT teams to monitor and manage their company's entire IT infrastructure remotely. They feature real-time monitoring, automation, and detailed reporting tools to ensure smooth and secure operations.
RMM stands for remote monitoring and management. It refers to software that allows IT teams and MSPs to automate tasks, track device health, deploy patches, and improve security.
Examples of RMM business solutions include Level, NinjaOne, Atera, and N-able N-central. When evaluating these different platforms, you should first consider your needs and budget constraints. Then, read online reviews, evaluate different pricing plans, and test the software using free trials.
Microsoft does not offer a dedicated RMM platform, but Intune and Endpoint Manager provide similar functionality. These enable IT administrators to manage devices, enforce security policies, and automate updates across different endpoints.
However, they lack some advanced automation and multi-tenant support features found in RMM business solutions.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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