Why UI Design Matters in RMMs and How Level Got It Right

Remote Monitoring and Management (RMM) tools serve as the core platform for MSPs and internal IT teams to keep their systems running efficiently. These tools handle everything from software deployment and issue tracking to managing thousands of endpoints and automating complex workflows. Despite their crucial role, many RMM solutions create a significant obstacle: complicated user interfaces that slow technicians down, prolong onboarding, and cause frustration. 

Level was built specifically to overcome these issues. This goes beyond just a clean design; it is about crafting a user interface that boosts productivity, speeds up technician readiness, and reduces support needs. From an analyst’s viewpoint, this article examines why UI design matters in RMMs, where legacy systems fall short, and what makes Level’s interface uniquely effective in today’s market.

What Makes RMM UI Design So Important?

When managing IT at scale, every click, every screen transition, and every interaction matters. Slow or confusing interfaces do not just waste time. They increase cognitive load, cause mistakes, and elevate stress for technicians working under pressure. According to industry reports, legacy RMM platforms can take 2 to 4 weeks to onboard a new technician fully. That delay impacts service quality and operational costs significantly.

In contrast, a streamlined and intuitive UI can cut onboarding time by more than half, saving hundreds of hours across a team annually. But beyond onboarding, efficient UI design improves everyday workflows. Tasks like applying patches, setting alert thresholds, or troubleshooting remotely should be frictionless. When an interface works with technicians instead of against them, it translates directly into time saved and faster incident resolution.

Feedback-Led Design That Reflects Real-World Needs

Level’s user interface did not emerge from assumptions or isolated design sprints. It was built on the foundation of continuous feedback from the people who use RMM tools every day, MSPs and internal IT teams. These professionals consistently highlighted frustrations with cluttered dashboards, buried functions, and disjointed navigation found in many traditional platforms.

Legacy RMMs like ConnectWise Automate, Kaseya VSA, and N-able often try to cram in every feature imaginable, resulting in complex and confusing interfaces. Users face menus layered deep with options, which slows down task completion and complicates training. By contrast, Level’s design principle is simple: build around how technicians actually work rather than how software developers think they should.

This customer-driven approach results in a UI that feels natural, minimizes distractions, and lets users focus on their core tasks.

Click-Efficient Layouts That Accelerate Workflow

Every additional click in an RMM interface translates to lost time and potential frustration. Level reduces these points of friction through flat, logical navigation where common tasks are placed exactly where users expect them. For example, automation tools and remote access options are integrated directly into device views and policy editors instead of being hidden behind multiple menu layers. 

The principle of progressive disclosure is central here. Screens remain uncluttered by only showing options when they become relevant. This design strategy keeps the UI clean and focuses user attention, leading to fewer clicks, less confusion, and faster results.

Leveraging Modern Technology for Performance

Many legacy RMM tools suffer from sluggish dashboards and interfaces that bog down under heavy usage. Level tackles this by employing modern web frameworks optimized for speed and responsiveness.

Users experience:

• Fast page loads
• Real-time filtering and search functionality
• Smooth UI transitions that don’t disrupt workflow

These small but consistent performance improvements add up to save technicians minutes on each task, translating into hours saved per week for busy IT teams managing hundreds or thousands of endpoints.

Visual Consistency Enhances Cognitive Flow

A common pitfall in traditional RMMs is inconsistency. Buttons behave differently depending on the module, page layouts vary widely, and the overall look feels like a patchwork of different products glued together. This inconsistency creates cognitive overhead, forcing users to pause and relearn interaction patterns.

Level eliminates this problem by applying a unified visual and interaction design across the entire platform. All buttons, toggles, and layout elements follow the same predictable logic. This consistency reduces the learning curve, increases user confidence, and accelerates daily operations.

Intelligent Defaults Reduce Configuration Fatigue

Many RMMs overwhelm users with countless options and settings that require manual tuning before the platform becomes productive. Level takes a different approach by shipping with intelligent defaults.

Alert thresholds, patching schedules, and automation rules come pre-configured based on industry best practices and customer feedback. While customization is always available, these sensible starting points let technicians get up and running quickly without extensive trial and error.

Designed for Extended Use and Real IT Environments

IT professionals spend long hours on their RMM platforms. Level recognizes this and designs its UI to reduce eye strain and fatigue during extended use. Key design choices include:

• High-contrast, readable color schemes
• Clear and intuitive alert colors and status indicators
• Font sizes and spacing optimized for long sessions

This human-centered design respects the realities of IT workdays, not just short demos or sales presentations.

Scalability Without Performance Loss

As IT teams grow, some RMM tools become slower or more cumbersome. Level’s modular screen design, background data fetching, and efficient table rendering ensure that whether managing 100 endpoints or 10,000, the platform remains fast and responsive.

This scalability means MSPs and IT teams can grow their operations without worrying about outgrowing their RMM.

How Level’s UI Stacks Up Against Competitors

While some competitors offer decent UI experiences, most fall short of Level’s balance between simplicity and power. Consider these comparisons:

• Atera: Simple and clean but struggles with performance at scale.
• NinjaOne: Polished but limited in customization and automation flexibility.
• ConnectWise Automate: Complex, outdated, and hard to learn.
• Kaseya VSA: Feels fragmented, like multiple products forced together.
• N-able: Powerful but cluttered and confusing.
• ManageEngine Endpoint Central: Enterprise-focused, overwhelming for smaller teams.

Level hits the sweet spot by delivering a clean, intuitive interface that is also deep and adaptable.

The Bottom Line: UI Design Drives ROI

Good UI design in RMM tools is not a luxury; it is a core operational advantage. Here’s why:

Time Savings:

• New hires typically need 2 to 4 weeks to become fully productive on legacy platforms. Level reduces this to under one week.
• Technicians save 30 to 90 minutes daily on common tasks, amounting to 130 to 300 hours annually.

Cost Savings:

• With technician hourly rates between $40 and $75, saving 5 hours weekly equates to $10,400 to $19,500 per technician per year.
• Reduced training time frees managers to focus on strategy rather than onboarding.
• Fewer errors mean fewer costly mistakes in patching or configuration.
  

Why Level’s UI Design Matters to You

Level’s interface is built to simplify IT management, increase technician productivity, and reduce operational costs. It respects the technician’s time and cognitive load. The result is a platform that turns what used to be tedious work into a flow state, enabling MSPs and IT teams to focus on what matters: delivering excellent service and growing their businesses. 

In a market crowded with bloated, slow, or overly complex RMMs, Level offers something rare: a modern, clean, and practical UI designed for real-world use and scalability. 

If you want to cut onboarding time, boost technician efficiency, and reduce frustration, it is time to experience Level’s UI advantage for yourself.