How RMM Tools Like Level Support Bulletproof BCDR Strategies

Business continuity and disaster recovery (BCDR) isn’t just a checkbox for IT compliance; it’s operational insurance. For internal IT teams and managed service providers (MSPs), keeping systems resilient and recoverable is an ever-present priority. When data is compromised or systems go dark, the ability to respond immediately, recover quickly, and operate seamlessly determines whether the business absorbs a hit or suffers a blow.

At the core of a modern BCDR strategy lies coordination between multiple systems: backup infrastructure, virtualization, endpoint monitoring, communication tools, and documented procedures. While no Remote Monitoring and Management (RMM) platform is a BCDR solution on its own, it’s a foundational enabler of the stack.

This blog unpacks how RMM platforms, particularly Level, help IT teams strengthen, scale, and streamline their BCDR frameworks.

Why BCDR Must Be Built Into Daily IT Ops

The frequency and cost of disruptions have changed the stakes for business continuity:

• Average cost of downtime: $9,000 per minute for small to mid-sized businesses (Datto, 2024)
• 66% of SMBs experienced a ransomware attack in the last two years
• 94% of organizations with tested disaster recovery plans recovered within target RTOs

BCDR isn’t a once-a-year checklist. It's a living strategy that requires ongoing visibility, routine testing, and operational readiness.

This is where RMM comes in.

1. Strengthening BCDR with Endpoint Visibility

RMM platforms centralize the status of every endpoint, helping IT teams:

• Identify devices missing backup agents (e.g., Veeam, Acronis, Datto)
• Detect whether critical services are running or have failed
• Flag machines that haven’t checked in recently
  

With Level, these signals aren’t buried in logs or dashboards. Instead, custom checks and proactive alerts surface issues as they happen.

Example:

A misconfigured backup agent fails silently on 50 endpoints. Without visibility, this becomes a major data loss risk. With Level monitoring:

• IT is alerted within minutes
• The failure is traced to a patch conflict
• An automation is triggered to restart the service and push a fix

Takeaway: Real-time monitoring and alerting ensures that small failures don’t become big problems.

2. Automating Response and Recovery Steps

When disaster hits, recovery time becomes the enemy. The longer it takes to execute recovery procedures, the higher the cost.

Level’s automation capabilities reduce human bottlenecks and error-prone tasks:

• Restart failed backup services
• Reinstall missing backup agents
• Reapply security configurations post-restore
• Push recovery verification scripts (e.g., check last backup date via PowerShell)
  

Example:

A department-wide restore is completed overnight after a ransomware attack. Using Level, IT schedules:

• A script to confirm backup recency on all machines
• An automation to re-map network drives and printer access
• A notification if any device fails to pass verification

This removes hours of manual rework and provides a reliable recovery workflow.

3. Enabling Immediate Post-Disaster Access

Disasters often disrupt normal access methods. Rebooted or reimaged endpoints may lose connectivity, fall out of domain sync, or misconfigure their networking.

Level’s remote access allows IT to:

• Reconnect to machines even under degraded conditions
• Reapply config settings and user profiles
• Guide users through post-recovery steps
  

This is especially valuable when IT staff are remote or supporting multiple distributed sites.

Real-world usage:

After an accidental mass deletion, endpoints were restored via backup. However, apps needed to be reinstalled and user settings reapplied. Level enabled:

• Remote software pushes
• Scripted restoration of mapped drives
• User password resets and login support

IT was able to stabilize 80+ endpoints within hours, avoiding significant operational downtime.

4. Supporting Backup Compliance and Audit Readiness

Maintaining a recoverable environment also means proving you’re prepared. With Level, IT can:

• Audit which endpoints have backup agents installed
• Report on last backup success per machine
• Detect endpoints falling outside RPO targets

These insights support compliance initiatives (HIPAA, SOX, ISO 27001) and improve cyber insurance posture.

Actionable benefit:

Create a weekly compliance report that shows:

• Devices missing backup coverage
• Devices with backup failures
• Devices overdue for DR verification

With Level, this is automated and sent directly to IT managers for review.

5. Integrating with the Broader BCDR Stack

A complete BCDR plan requires tools across several domains:

• Backup & DR - Veeam, Acronis, Datto, Axcient
• Endpoint Monitoring - Level, N-able, Intune
• Remote Access - Level, ConnectWise Control
• Endpoint Protection - SentinelOne, Webroot, Huntress
• Documentation - Hudu, IT Glue, Confluence
• DR Testing - Manual runbooks + RMM automation

Level doesn’t replace these tools, but it amplifies their value:

• Backup agents are monitored and remediated if they fail
• Documentation gaps are highlighted when devices don’t meet policy
• Testing routines are made repeatable via automation
  

BCDR isn’t one tool. It’s a system. RMM platforms like Level act as the connective tissue, making sure each component works as intended.

6. Operationalizing BCDR: A Practical Example

Scenario:
A manufacturing firm suffers a major data loss when a file server fails due to disk corruption.

Without BCDR readiness:

• Backups were last verified six months ago
• No remote access to endpoints
• Recovery took 72 hours, causing halted operations and lost revenue
  

With Level-integrated BCDR:

• Backup health monitored daily
• Automations validated recovery point freshness
• Failover procedures initiated within 2 hours
• Remote config scripts restored endpoint access
  

Result: Downtime was limited to 3 hours, and operations resumed with minimal disruption.

7. Elevating the Role of RMM in Modern IT Resilience

The IT landscape isn’t getting simpler:

• Endpoints are more distributed
• Threats are more aggressive
• Expectations for uptime are rising

In this environment, RMM platforms are evolving beyond patching and monitoring. They’re becoming strategic control points for resilience.

Level is designed for IT teams who value clarity, speed, and automation. It provides:

• Unified endpoint visibility
• Smart automation that maps to real-world workflows
• Fast, reliable remote access
• Lightweight design that avoids vendor bloat

If your BCDR strategy lives across disconnected tools and documents, Level helps bring it together in one operational view.

Conclusion: Level as a BCDR Force Multiplier

Level doesn’t back up your data or host your failover infrastructure. That’s not its job. But it does:

• Detect when backups fail
• Ensure backup agents are healthy and deployed
• Support fast endpoint recovery workflows
• Provide proof of readiness for audits or compliance

In short, Level ensures that your BCDR systems do what they’re supposed to do and helps your team act fast when they don’t.

For MSPs and internal IT teams building reliable BCDR plans, Level adds the visibility, automation, and response capability that makes the whole stack stronger.