RMM for MSP: Why We Built Level

Managed service providers (MSPs) are becoming a go-to solution for companies looking to outsource routine IT tasks, rather than maintaining an expensive in-house IT team. With remote work and digital collaboration becoming the norm, having quick and reliable IT support is a must, and that's exactly where MSPs shine.

MSPs are great at tackling everyday IT headaches quickly and cost-effectively. The catch? They work remotely, so they really rely on solid remote monitoring and management (RMM) software to get the job done right.

The problem is, most RMM solutions out there feel outdated and clunky. There's a big chance here to shake things up. That’s why we created Level. It's our way of giving MSPs what they need to offer top-notch support from anywhere. 

Level brings everything together with smooth connectivity and efficient task management across various devices, making IT management a breeze.

What is RMM for MSP?

RMM is a must-have tool for MSPs because it helps them keep tabs on and manage their clients' IT systems without needing to be physically present (the magic of remote access!). 

Basically, an RMM tool is the remote control for managing networks, computers, and other tech from afar to make sure everything’s running smoothly.

Here’s what RMM software typically includes:

1. Automated monitoring: Allows IT staff to remotely monitor systems and catch any issues early, often before anyone even notices something might be wrong.
2. Management tools: Helps MSPs fix problems, roll out software updates, do regular maintenance remotely, and perform other tasks to manage client endpoints—usually without the end-user having to stop what they’re doing.
3. Security features: Manages important stuff like antivirus updates and patch management to keep endpoint security tight and reduce the risk of security vulnerabilities.
4. Reporting and analytics: Gives both MSPs and clients detailed insights into how the systems are doing, what’s been fixed, and how everything’s performing.

Problems with RMM for Managed Service Providers

Legacy RMM tools just aren’t cutting it anymore for MSPs. They lack the flexibility needed to swiftly connect to and control the devices that need troubleshooting. Plus, you often end up dealing with outdated or even incorrect data, and let's not get started on how clunky they are when it comes to scheduling tasks across multiple devices.

Back in the day when IT was mostly in-house and RMMs were mainly used for managing devices within a single company, these glitches were annoying but somewhat manageable. IT teams could sort things out manually or even make in-person visits for service delivery.

But MSPs operate on a whole different scale. They’re juggling thousands of devices spread across numerous companies. To effectively manage all this, MSPs need the ability to instantly access any device, anywhere. 

Setting up and configuring multiple devices at once should be a breeze. And most importantly, the data about these devices must be spot-on and accurate all the time.

It’s clear that for a managed IT solution to really work for MSPs today, they need tools that are as dynamic and far-reaching as their services.

Challenges with Integration and Compatibility

For MSPs, wrestling with legacy RMM tools often feels like trying to fit a square peg in a round hole. Today’s tech environments are a complex mix of old and new, spanning various software, cloud services, and hardware.

Yet many older RMM systems just can’t keep up—they're stiff, stubborn, and stuck in their ways. This leads to a tangle of frustrating workarounds as MSPs try to make these antiquated tools play nice with modern technologies. 

Modern MSPs need RMM tools that are as versatile and dynamic as the environments they manage. These tools should smoothly integrate with anything from the latest cloud applications to legacy hardware, all without skipping a beat. 

When RMM tools can seamlessly connect with a wide range of technologies, MSPs can provide faster, more reliable services.

RMM Can Be Beautiful

We've chatted with plenty of customers, and one thing keeps coming up: the clunky UI and frustrating experience of existing RMM solutions. Also, these remote management tools are often so complex that you practically need a dedicated specialist to configure and run jobs.

A Tool That's Easy on the Eyes

But what if RMM could be more than just functional? What if it could be intuitive and—yes, we’re going for it—beautiful? At Level, we're on a mission to turn that "what if" into reality. We're creating a seamless UI and a centralized dashboard that are not only easy on the eyes but also packed with powerful, easy-to-understand features.

Why? Because good design is at the core of everything we build. RMM tools are complex, but that doesn't mean they have to be a chore to use. We believe technicians should focus on the high-value, strategic tasks that propel businesses forward, not get bogged down in a sea of confusing buttons and hidden features.

And there’s more to good design than just aesthetics and ease of use. It builds trust. Ideally, remote monitoring should blend seamlessly into the daily workflow, barely noticed until needed.

When a technician does need to dive in for maintenance or troubleshooting, a clean and clear design can help users quickly identify and trust the necessary IT actions. At Level, we're making sure that good design isn't just an afterthought; it’s a fundamental part of improving the RMM experience.

Addressing the Core of IT Management

We're convinced that the field of RMM is ripe for a major overhaul. We're not just tweaking around the edges. We're aiming for a paradigm shift in how RMM and its key features work. 

Our mission is to build the right RMM software that fundamentally rethinks IT management from the ground up.

Device Connectivity and Compatibility

Let’s start with the basics: device connectivity. In this day and age, it’s all about direct connections. We're leveraging peer-to-peer protocols that eliminate the need for intermediaries. This means faster, more reliable links between devices, which sets the stage for real-time responsiveness.

But that’s just the beginning. We often hear frustrations from MSPs about the lack of comprehensive support across different devices and operating systems. Features either lag behind or are completely absent, depending on the device or OS. That’s why we’re developing Level to guarantee wide, native compatibility across the board.

By harnessing low-level OS access and crafting clean APIs, our RMM solution allows MSPs to update and configure systems effortlessly, regardless of the operating system. This clarity and ease of interaction ensure that all devices, regardless of their make or model, can benefit equally from our features. 

When you automate routine tasks, it’s about achieving business objectives seamlessly across every device in the network.

Support Services

Lastly, we understand that even with the best software, sometimes you need a human touch. That’s why Level backs it up with top-notch support services. 

Our dedicated team is always ready to assist, whether it’s helping with setup, troubleshooting issues, or providing training to make sure you're getting the most out of our platform.

Level: For IT, By IT

We built Level this way because we know the pain. Our founders built a successful IT-managed services business and felt the challenges of managing endpoints firsthand. They tried the major RMM solutions and decided to start Level in order to solve their own problems.

We've conducted dozens of customer interviews to back us up. There's an enormous need for an intuitive solution that makes monitoring a breeze. RMM needs to evolve to meet the demands of modern, remote teams. And that's why we built Level.

Signs an MSP Needs RMM Software

If you're running an IT service, here are some clear signs that it might be time to bring a reliable RMM tool into your toolkit:

Too Much Downtime

If your clients are frequently calling to report their systems are down or glitching, that's a major red flag.

An RMM acts like a 24/7 watchdog that's constantly scanning for issues that could cause trouble. If you identify and fix these problems early, you can prevent minor issues from becoming major interruptions that halt your clients' operations.

Growing Pains

When your client list grows, so does the complexity of managing their IT needs. RMM software scales with you, which makes it easier to monitor and manage multiple networks and devices efficiently. It's a tech-savvy sidekick that helps you keep everything running smoothly as your business expands.

Inconsistent Service Levels

Struggling to keep your service quality consistent across different clients' machines and systems?

RMM software standardizes your monitoring and maintenance tasks. This means you can offer the same high level of service to all your clients so that everyone gets the VIP treatment, regardless of their size or the complexity of their systems.

Resource Drain

If your team is stuck with routine tasks like software updates, patching, and monitoring, RMM can help improve efficiency. It automates these mundane tasks to free up your team to tackle more complex problems. 

Aside from upgrading your team’s efficiency, it also keeps them engaged by focusing on more challenging and rewarding work.

Security Slip-ups

In an era where cyber threats are constantly evolving, even a minor security issue can escalate quickly.

RMM tools optimize security protocols by regularly updating and monitoring all systems. This proactive approach helps prevent security breaches and minimizes the impact of potential threats.

Client Queries Taking Over

Are client calls and emails about tech issues eating into your day? An RMM allows you to manage and resolve these issues remotely, often before the client even notices there's a problem. 

This way, you can improve client satisfaction and manage your time and resources more effectively.

Level: Simplify IT Management

At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based remote monitoring and management (RMM) platform that's as flexible as it is secure. 

Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
‍
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.

FAQs About RMM for MSPs

What exactly does RMM software do?

RMM software allows MSPs to monitor and manage their clients’ IT infrastructure remotely. This includes tracking network and device health, automating maintenance tasks, and providing proactive security measures.

How does RMM benefit MSPs?

RMM software streamlines IT management, reduces downtime through proactive monitoring, and upgrades security. It helps MSPs manage multiple clients efficiently, improves service consistency, and allows for scaling operations with fewer resources.

What should I look for when choosing an RMM tool?

Look for an RMM tool that offers comprehensive monitoring capabilities, supports a wide range of devices and operating systems, and integrates easily with other tools. Also, consider the ease of use, reliability, and quality of customer support.

How does Level stand out from other RMM tools on the market?

Level is designed with a user-first approach, focusing on a clean and intuitive interface that simplifies complex tasks. Unlike traditional RMM solutions that can be clunky and difficult to navigate, Level offers seamless connectivity and powerful features without the steep learning curve. Additionally, Level incorporates advanced peer-to-peer technology to ensure faster and more reliable device management across various networks.

What kind of support can I expect from Level?

At Level, we prioritize top-notch customer support to make sure our clients can make the most out of our software. We offer comprehensive training, a detailed knowledge base, and 24/7 support from our expert team. Whether you’re dealing with a setup issue or need help troubleshooting, our responsive support team is here to assist you every step of the way.

‍