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Explore the top seven RMM for MSP solutions. Discover what makes this software useful and find out why Level stands out as the best.
Level
Tuesday, April 8, 2025
Managed service providers (MSPs) rely on remote monitoring and management (RMM) software to oversee different client systems from a single location.
However, with countless RMM vendors claiming their software to be the best, it can be difficult to choose the right RMM solution for your service business.
This article will review the top RMM platforms for managed service providers. You'll be able to compare each tool's key features side by side so you can make an informed decision.
But first, let's cover what an RMM solution entails and why it matters to MSPs.
Remote monitoring and management is a digital software solution that enables managed service providers to track their clients' systems from a remote location.
Think of RMM as a set of eyes and hands for MSPs that lets them monitor technology infrastructure and make necessary adjustments without being physically present.
Here’s a closer look at the key components of RMM software:
RMM tools provide 24/7 surveillance, which continuously monitors the performance and health of your client's IT environment, including servers, networks, and workstations.
If something goes wrong, such as a server crash or unusual network activity, the system sends immediate alerts. This allows for swift action and remediation.
With the right RMM software, managed service providers can troubleshoot and fix issues remotely. They minimize downtime and network disruption for their clients' IT infrastructures.
Plus, RMM tools automate the deployment of third-party patches and software updates across multiple operating systems. This makes sure endpoints are up to date with the latest security features and improvements without taking hours or days to do so.
RMM software automates routine tasks, such as File History backups, disk cleanups, and performance optimizations. This automation allows MSPs to focus on more important work.
Custom scripts can also be deployed across multiple devices to standardize configurations and processes to improve IT efficiency.
Remote monitoring and management tools provide detailed performance reports in real time. These insights help you spot trends and prevent potential issues before they impact IT operations.
Detailed logs of activities ensure transparency and accountability, which give you a clear picture of all actions taken and when they occurred.
Now that you know what RMM software is, let’s discuss why it matters for your MSP business.
An RMM platform gives you constant visibility into every device, server, and network you manage from one dashboard.
It enables you to track system health, hardware performance, software status, network location, and other key metrics without requiring physical access.
This saves valuable time and effort. You don’t have to log into devices one by one or rely on clients to tell you when something breaks. You can spot problems early and fix issues proactively.
The best RMM solution helps your MSP set up automation for patch management, scripts, reboots, software installs, and more.
Once these workflows are in place, they run on schedule or when certain conditions are met. They eliminate the need to repeat the same actions over and over. This reduces human error and frees up your IT technicians to focus on bigger problems.
RMM software also ensures that every client receives the same quality of service, no matter who handles the ticket.
RMM tools immediately send alerts when something’s off with your clients' systems. Whether it's a CPU spike, low disk space, or a failed backup, instant notifications help you resolve issues quickly before they become serious.
Some RMM platforms even let you set auto-remediation rules, so common issues are fixed right away before clients know there is a problem.
Faster resolution times keep your clients happy, reduce downtime, and maintain business continuity.
Remote monitoring and management solutions help your MSP business secure clients' endpoints. These tools let you know when devices have missing patches or unauthorized software so you can immediately fix issues.
RMM tools can also mitigate security vulnerabilities by implementing strict device controls, such as encryption, IP restrictions, and multi-factor authentication (MFA).
Plus, RMM software can integrate with endpoint detection and response (EDR) and backup tools for additional protection. This makes it easier to meet client expectations and compliance requirements.
RMM software helps your MSP business manage more devices, clients, and technicians without losing control.
Whether you’re onboarding one new client or ten, the best RMM solution can apply standard policies, scripts, and alerts in minutes. It eliminates the need for separate tools in the future, which can significantly save your business money.
The best RMM software tools for MSPs include:
Below is a detailed review of each RMM platform:
Level is a modern RMM platform built with simplicity, speed, and automation at its core. It’s designed for MSPs who want to reclaim lost hours, elevate operational efficiency, and secure remote access without unnecessary clutter.
Level's browser-based dashboard provides real-time monitoring of different endpoints. It can track connection status, CPU usage, memory usage, process monitoring, and service monitoring to help you stay on top of clients' IT systems.
If devices or systems hit certain thresholds, like CPU overload, Level can instantly alert the relevant teams and support automated remediation. This allows your MSP business to resolve issues before they escalate.
Level can also automate basic and complex tasks through its powerful automation tools. It can automatically trigger actions on specific events like applying tags, changing groups, or detecting new devices. This reduces manual oversight and allows you to focus on more important tasks.
On top of these capabilities, Level can improve RMM security by providing fully private and encrypted connections. It can even enforce custom access rules, multi-factor authentication, and IP restrictions to make sure clients' data remain confidential.
Start a free trial today to see Level's features in action!
NinjaOne offers a cloud-based RMM platform that lets your MSP business manage endpoints from one place.
The user-friendly interface makes it easy to use remote access, patching, alerting, and automation tools to oversee and maintain clients' systems.
NinjaOne also supports one-click device actions. It can quickly deploy remediations, pause tasks, and run terminal sessions in the background. This improves response times and increases client satisfaction rates.
Plus, NinjaOne provides a self-service portal that enables end users to complete tasks on their own. It reduces dependency on your IT teams, allowing them to focus on other activities.
N-able offers two RMM software solutions for MSPs: N-sight and N-central. Both can help service providers manage complex IT environments at scale.
N-able N-sight suits smaller MSPs that want a quick start and easy setup. It combines endpoint management, secure remote access, ticketing, and billing in one platform. It offers complete monitoring across Windows, Mac, iOS, and Linux endpoints.
On the other hand, N-central supports deeper automation and custom policies for larger MSPs. It has a built-in AI assistant for developing complex scripts. It also includes powerful analytics to identify growth opportunities.
Both RMM platforms focus on layered security with built-in antivirus and EDR options. They enable managed service providers to protect clients' IT infrastructures at no extra cost.
Datto is a cloud-first RMM tool designed to help MSPs deliver reliable IT support at scale.
It offers a unified dashboard where service providers can manage all client endpoints, including those hosted over the cloud.
Datto also includes a Microsoft 365 management module. This makes it easier to onboard, offboard, and quarantine users from a single interface. At the same time, it can manage user configurations to improve client experience and endpoint security.
What sets it apart is its deep integration with other Datto products, like backup and professional services automation (PSA). For MSPs already in the Datto ecosystem, it offers a smooth and unified experience with fewer moving parts.
Atera combines RMM with patch management, network discovery, billing, and PSA software. It is a good option for MSPs seeking an all-in-one IT management solution.
Atera also connects to remote control tools to access desktops, servers, software applications, and files in a centralized dashboard.
Additionally, this RMM platform has a powerful AI companion, which can generate answers and valuable insights into current operations. It can also develop complex scripts to automate tasks.
Plus, Atera's built-in documentation tool enables MSPs to create their knowledge bases, manage passwords, and automate onboarding or offboarding processes.
Syncro is a fully integrated MSP software solution that combines RMM and PSA functionalities. It provides remote monitoring, ticketing, invoicing, and automation in one place.
It also includes a robust scripting engine to handle routine tasks and customize automated workflows. This saves your MSP business time and resources.
Plus, Syncro connects to Splashtop for one-click remote access. It allows you to view and manage services in real time without screen sharing.
Pulseway stands out for its mobile-first design. It enables managed service providers to monitor and manage client systems from anywhere using a full-featured mobile app.
This RMM software can respond to alerts, run scripts, or reboot systems directly from mobile devices. This gives MSPs more flexibility, especially for after-hours or on-call work.
Pulseway also supports automation and integrations with popular tools. It is compatible with backup, ransomware detection, and network monitoring software.
If you're still having a hard time evaluating RMM platforms, you can follow these tips to choose the right solution for your MSP business.
Your RMM software should support daily operations without slowing your IT team down.
Focus on tools that reduce manual work and improve visibility. The right features will help you respond faster, automate tasks, and track client systems with ease.
Below are the must-have RMM capabilities that every MSP should look for:
Choose an RMM solution that works with the tools you already use. Check if it seamlessly integrates with ticketing, helpdesk, PSA, and other types of IT management software.
A well-integrated RMM saves time and reduces manual entry. It also helps your IT teams work more efficiently.
Invest in RMM software that will scale alongside your MSP's growth. It should support more endpoints, more clients, and more technicians without slowing down.
Look for multi-tenant support, flexible automation, and policy-based management. These help you expand your services without switching tools down the line.
RMM pricing can vary a lot across different software vendors. Some charge per device, while others offer per-technician pricing.
It's important to compare different software pricing and choose one that aligns with your budget. The best RMM tool should save you money in the long run by saving time, boosting productivity, and increasing client satisfaction rates.
Don’t rely only on vendor claims. You should see what other MSPs are saying about the RMM solution.
You can check reviews on sites like G2, Capterra, or Reddit. Evaluate both positive and negative feedback to set expectations.
Always test before you commit to an RMM tool. Take advantage of free trials or live demos that most vendors offer.
Use them to explore the features, interface, and support of the RMM solution. Don't forget to gather and evaluate feedback from your technicians to make an informed decision.
Level is built from the ground up to give MSPs a faster, simpler, and more secure RMM experience. Its browser-based platform is lightweight, easy to deploy, and compatible with Windows, Mac, Linux, Raspberry Pis, servers, and IoT gadgets.
Level allows your MSP business to monitor and manage clients' systems in bulk from a remote location. It can run scripts, manage patches, and access endpoints with just a few clicks to save valuable time.
Automation is built into the platform with powerful no-code workflows and a flexible scripting engine. Whether you manage 50 devices or 5,000, Level scales with you. It eliminates the complexity of traditional RMM tools while delivering the features you actually use.
Book a demo or sign up to enjoy a free 14-day trial today!
RMM stands for remote monitoring and management. It is a digital software solution that MSPs use to monitor client devices, run scripts, install updates, and fix problems from a remote collection. It gives IT teams a central view of every endpoint they manage.
Microsoft doesn’t offer a full-featured RMM built specifically for MSPs. However, tools like Microsoft Intune and Endpoint Manager offer some remote management features. They focus more on enterprise IT, not MSP workflows.
The best RMM tool depends on your MSP’s size, workflow, and service model. Level is a great option for small and growing service providers seeking to simplify and automate operations without sacrificing security.
PSA is short for professional services automation. It helps MSPs manage tickets, billing, contracts, and scheduling. While RMM tools focus on monitoring tasks, PSA tools handle business operations.
Many RMM platforms integrate with PSA software to support a full-service workflow—from remote access to invoicing and project management.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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