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We'll review the best remote management solutions for IT departments and also discuss the factors you need to consider to choose the right tool for your business needs.
Level
Monday, October 21, 2024
As an IT leader, you must effectively manage computers and mobile devices to maintain system uptime and team productivity. However, handling every aspect of your IT environment can be overwhelming, especially when you have remote workers and servers installed in different locations.
Remote control management tools offer a solution that can empower IT teams to access, control, and fix systems remotely. They help manage systems without being physically present on-site.
In today's article, we'll review the best remote management solutions for IT departments. We'll also discuss the factors you need to consider to choose the right tool for your business needs.
Check out the best remote management tools for businesses:
Level is a modern remote control management tool that lets you access endpoints from a web browser. It eliminates the need to install remote access software, which can simplify IT operations.
With Level, IT teams can experience seamless remote management anytime and anywhere. It supports remote desktop devices with Windows, Mac, or Linux operating systems (OS). It also provides secure remote access to servers, Raspberry Pis, and IoT gadgets without interrupting end-users.
Plus, Level allows technical support teams to control different devices across multiple screens. Combined with smart session selection, it can increase IT efficiency and enhance the user experience.
Try Level’s 14-day free trial today!
Pricing: Level charges businesses $2 per endpoint per month, with a minimum billing charge of $20. It includes access to all features without hidden fees for installation or integrations.
Source: RemoteDesktop.com
RemotePC's remote control management tool provides seamless access to remote computers and mobile devices. It is available as a desktop application or a web-based platform, allowing teams to manage IT assets from a PC or smartphone.
RemotePC also offers drag-and-drop workflows, so you can quickly transfer files from one computer to another.
Security is also at the core of RemotePC's remote management tool. It uses encryption and a personal key to access each device. It can even run simultaneous backups to ensure you can restore data anytime.
Pricing: RemotePC offers different pricing plans for businesses of all sizes. The Consumer license is priced at around $29.50 per year and doesn’t have a monthly plan. It only has access to a single device. Meanwhile, the Enterprise mode costs $59.95 monthly. It is designed for managed service providers (MSPs) that need access to one hundred endpoints.
Source: Splashtop.com
Splashtop offers unattended remote access to Windows, Mac, and Linux computers. It can wake up or reboot devices without needing physical access. It can also support virtual machines and desktop infrastructure hosted on VMware, Azure, and other platforms.
Splashtop's remote support software even includes a multi-view dashboard. It lets IT teams control multiple devices from one window, making it easy to manage a remote workforce.
Pricing: Splashtop's cheapest plan, which includes basic features, costs $5 per month. Meanwhile, the Business Access Performance plan charges a monthly fee of $13 per user for advanced capabilities, such as USB passthrough and high-fidelity audio.
Source: AnyDesk.com
AnyDesk is a fast, reliable remote control management tool used by IT teams for accessing remote desktop devices from anywhere. Known for its low-latency performance, it allows seamless remote access without compromising speed or security.
IT departments also benefit from AnyDesk's lightweight design and powerful remote access capabilities. It can enable real-time collaboration, remote troubleshooting, and multi-platform support.
Pricing: The price of AnyDesk's Solo plan is $22.90 per month when billed annually. Meanwhile, the Advanced platform costs $79.90 per month.
Source: TeamViewer.com
TeamViewer offers secure remote access tools for various operating systems, mobile phones, and embedded devices. It gives IT teams full visibility into each endpoint's status, health, and errors from a single dashboard. This eliminates the need for costly on-site visits.
TeamViewer also comes with built-in screen sharing and session recording capabilities. These allow IT managers to train end-users and document processes.
Plus, TeamViewer's remote access software integrates with a service desk. This makes it easier to prioritize support requests, balance workloads, and resolve issues quickly.
Pricing: TeamViewer offers plans for individuals, teams, and enterprises. For small IT teams, this remote management tool costs $112.90 per month (billed yearly). Larger teams can opt for the TeamViewer Corporate plan, which costs $229.90 per month. Enterprises can request a pricing quote to match their unique needs.
After learning the best remote management tools available, it’s time to focus on choosing the right one for your team. This task involves more than just comparing software features. You must verify that the tool fits your IT needs, budget, and team’s skills.
Here are some key criteria to keep in mind when evaluating the top options:
Your IT team often manages devices running on different operating systems, such as Windows, Mac, Linux, and sometimes mobile platforms like Android or iOS.
It's important to choose a remote management tool with cross-platform compatibility. This allows you to provide seamless remote support, no matter what kind of device or system is in use.
Check if the tool offers consistent performance across different platforms. Sometimes, a software vendor will say their solution supports Linux, but the connection is slow and buggy.
The best remote management tool allows your team to switch between systems easily and improve operational efficiency.
No matter how robust the tool's features are, they are only effective if your team can use them with minimal friction.
That's why you should select a remote control management tool that is easy to use. Check if the platform has an intuitive interface and straightforward navigation. This reduces the need for extensive training, allowing your team to focus on solving problems instead of learning a new system.
Ensure the tool is designed for quick adoption. Complex solutions can slow down response times and add unnecessary layers to your workflow.
When evaluating remote management tools, you must also consider their security protocols. They should have built-in encryption, multi-factor authentication, and access control features to protect sensitive data without needing virtual private networks (VPNs).
Then, confirm if the software complies with security standards and regulatory requirements for your organization. This maintains the confidentiality of information.
Remember, remote connections can expose your systems to potential risks, so you’ll want to use a tool that minimizes vulnerabilities while keeping remote sessions safe.
Sometimes, remote troubleshooting requires more than just access to the device. You may need to transfer files or share information securely.
Tools with file transfer features allow your team to exchange documents during a remote session without using third-party services.
Session recording is another valuable feature that can help you keep records for compliance, training, or auditing purposes.
Your IT team relies on their tools to work at all times. When things go wrong, you need a reliable support system to fix issues quickly and minimize downtime.
Check whether the software vendor offers 24/7 support via multiple channels, such as email, live chat, or phone.
Having access to a knowledge base or documentation can also be beneficial. This allows your employees to resolve common issues by themselves.
The last factor to consider is the cost of the remote management tool. You should select one that fits your budget without compromising features.
You also need to evaluate whether the pricing structure scales with your business. Some tools offer tiered plans that include additional features as your needs grow.
To successfully install remote access software, follow these best practices:
Before implementing a tool, run extensive tests to ensure compatibility with your existing systems. You can take advantage of the free demos or trials offered by most software vendors.
For example, if you manage Linux devices, check if the tool can offer seamless remote support.
Testing helps you determine if the tool meets your needs. It can also help you spot issues early to avoid disruptions.
Set up security measures, such as encryption and multi-factor authentication, right from the start. This will help prevent unauthorized access and protect sensitive data during remote sessions.
Provide training sessions to ensure your IT staff knows how to use the tool's features. This reduces response times and improves productivity.
Lastly, consider connecting your remote control tool with other existing IT software solutions, like remote monitoring and management (RMM) or ticketing platforms.
Seamless integration makes it easier to manage multiple systems from one place. It also prevents manual data entry, which can be time-consuming and error-prone.
Level offers fast and responsive access to remote devices, servers, and IoT gadgets. It controls Windows, Mac, and Linux operating systems directly from a web browser, eliminating the need to install a separate software solution.
Level is also built with top security standards. It encrypts connections and grants custom permissions for individual users. This ensures that your data is always protected against cyber threats.
Book a demo or try Level free for 14 days right now!
Remote management tools allow IT teams to control and manage devices from anywhere. They make it easier to troubleshoot issues, perform maintenance, and offer remote support to employees without being on-site.
Important features typically include secure remote access, multi-platform support, file transfer, session recording, and integration with other IT management tools.
Any IT team managing remote working employees, distributed systems, or multiple devices can benefit from monitoring tools. They are especially useful for managed service providers and businesses with a remote workforce.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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