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11 Best IT Management Software Solutions. 1. Level 2. NinjaOne 3. Atera 4. Jamf Pro 5. SOTI MobiControl
Level
Friday, October 4, 2024
IT leaders face constant pressure to manage technology systems efficiently while keeping everything secure. Whether you're working in a small business or a large enterprise, handling the growing demands of IT environments can be challenging.
This is where IT management software steps in. It can simplify complex tasks, improve business processes, and ensure that every aspect of IT infrastructure is accounted for.
However, with so many different IT management solutions available, it’s important to understand which ones suit your needs.
This article will cover the best IT management tools, divided into 11 main categories. We'll discuss how each one works and their benefits to your business.
IT management software comes in various types, each designed to address specific needs within an organization. Let's have a closer look below:
RMM software helps managed service providers (MSPs) and internal IT teams handle networks, devices, and systems remotely.
It works by deploying RMM agents on every endpoint, such as computers, servers, and mobile phones. These agents gather information from each device and send real-time data back to a centralized dashboard.
RMM tools empower businesses to manage all their IT assets from one platform. They allow IT teams to proactively address issues, run updates, and perform maintenance without being physically present.
RMM solutions can also automate routine tasks, like data backups, patch management, and system checks. They can improve operational efficiency and free up IT teams to focus on more important tasks.
Both on-premise and cloud-based RMM solutions exist to suit different business needs. The former is ideal for organizations that manage their IT infrastructure in-house. Meanwhile, the latter is best for MSPs and organizations with hybrid or remote work environments.
Here are the top RMM platforms for more efficient IT management:
For a more detailed RMM software comparison, you can refer to this in-depth guide.
MDM software is important for organizations that need to manage and secure mobile devices such as smartphones, tablets, and laptops.
It is designed for IT teams and MSPs handling the use of both corporate and personal devices (BYOD) within their company.
MDM software tool works by allowing IT administrators to remotely configure, secure, monitor, and update mobile devices from a central platform.
This ensures that sensitive company data is protected, even when different users access information from their mobile devices outside the office.
Below are the leading mobile device management platforms you can consider:
As their name suggests, IT service management tools are designed to help MSPs manage and deliver IT services efficiently.
Unlike other IT management solutions that are technology-oriented, ITSM tools focus on customer needs. They are common in larger organizations where managing IT services and meeting service level agreements (SLAs) are important.
ITSM tools help streamline workflows by automating service requests, tracking issues, and managing service-related tasks from a single dashboard.
Since they automatically handle IT management tasks, they can improve response times and reduce downtime without operational complexities.
These tools can also ensure that services align with business objectives, which can contribute to the organization's overall success.
ServiceNow, Freshservice, and SolarWinds are among the best ITSM tools today. Let's look at their features below:
Patch management software can help IT teams and MSPs deploy the latest security patches for all systems, applications, and devices.
It works by scanning endpoints for missing patches, automating patch installation, and tracking the patching status across different systems.
Regular patching is important to protect the entire IT infrastructure against security vulnerabilities, bugs, and performance issues.
Without proper patch management, IT environments are more vulnerable to cyberattacks and software malfunctions.
Luckily, patch management software makes it easier for IT professionals to keep everything up-to-date. Since it can automate many tasks, it reduces the need for manual oversight and minimizes system downtime.
This tool is particularly important for businesses that rely on multiple applications, devices, and operating systems. It ensures that all IT assets are consistently secure and updated.
Here are the best IT management tools for patch management:
IT asset management software is used to track, manage, and optimize the lifecycles of IT assets, from purchase to retirement.
It provides real-time visibility into an organization's hardware and software inventory. This centralized view helps control costs, improve resource allocation, and maintain compliance with different vendor agreements.
ITAM software can also track asset ownership, usage, and maintenance tasks from a single platform. It allows businesses to make the most of their investments.
Here are the most recommended IT asset management platforms:
IT documentation tools help IT teams and MSPs create, organize, and maintain detailed documentation of their IT infrastructure, processes, and systems.
This proper documentation is important for troubleshooting, training, and maintaining consistent IT operations.
With these tools, businesses can record critical information and ensure that all team members always have access to data. IT leaders can also have peace of mind, knowing that important knowledge isn’t lost if team members leave or roles change.
Documentation tools also store everything in a secure place that can be accessed anywhere, anytime. They allow teams to respond to incidents faster and with more accuracy, which can improve service quality.
IT documentation tools are particularly valuable for MSPs who manage multiple clients, as they allow standardized documentation across different environments.
Below are the best IT documentation tools for businesses:
BDR software protects an organization's IT data in the event of hardware failure, cyberattacks, or natural disasters.
It helps IT teams and managed service providers safeguard IT assets by automating backups and enabling quick data recovery.
BDR software automatically creates copies of data and stores them on-premise, in the cloud, or in a hybrid model.
When data loss happens, these platforms can restore systems quickly to minimize downtime and the impact on business operations.
BDR software solutions are important for businesses that cannot afford data loss or extended downtime. They provide peace of mind and a recovery plan in case of unforeseen events.
Here are the top BDR platforms for IT teams:
PSA software is designed to help IT professionals manage their business operations more efficiently.
It combines project management, resource allocation, billing, time tracking, and client communications in one dashboard.
By providing a unified IT management platform, PSA tools make it easier to oversee projects from start to finish. They help ensure that all business processes—from service requests to invoicing—are organized and tracked efficiently.
PSA software is particularly useful for MSPs that need to manage multiple client projects, monitor resource utilization, and improve service delivery.
The following PSA tools are highly rated by IT professionals:
Help desk and ticketing systems provide a centralized platform where users can submit service requests, track progress, and receive updates.
These IT management software solutions work by automating the process of ticket creation, assignment, and escalation. They ensure that no service requests are overlooked.
Help desk systems also allow IT teams to prioritize and categorize tickets based on urgency to resolve issues quickly.
Help desk and ticketing tools can even generate reports on service performance. These help businesses improve their support processes and maintain a high level of customer satisfaction.
Below are the most recommended help desk and ticketing platforms for IT teams:
SIEM software can detect and respond to security threats by collecting and analyzing real-time data across IT environments.
This tool can aggregate logs, network activity, and event data from various sources, such as firewalls, servers, and endpoint devices.
By centralizing this information, SIEM software allows IT teams to quickly identify suspicious activity, mitigate threats, and maintain compliance with regulatory standards.
It can also automate threat detection and provide detailed incident reports, which can enhance an organization’s security posture.
SIEM software is particularly useful for businesses that need to monitor large-scale IT infrastructures with complex security requirements.
Splunk, IBM QRadar, and LogRhythm are among the best security information and event management platforms today.
The last type of IT management tool is identity and access management software.
As its name suggests, IAM software can control and manage identity access to a company’s IT resources. It is designed for organizations that want to ensure secure access to sensitive systems, data, and applications.
IAM tools can define user roles, manage permissions, and enforce security policies across the organization. They make sure that only authorized users can access specific resources, which can minimize the risk of data breaches and insider threats.
IAM software also includes multi-factor authentication (MFA), single sign-on (SSO), and user provisioning features. These can enhance security and simplify access management, especially in IT environments with a high number of users or applications.
Here are the top identity and access management software solutions for businesses:
While there are different types of IT management software, they typically share the same advantages. Here's how they can benefit your business:
IT management tools take the complexity out of handling multiple systems, devices, and networks.
By automating tasks like monitoring, patching, and backups, you’ll spend less time on manual processes and more time focusing on higher-level priorities.
You can simplify asset tracking and device management with tools such as RMM and ITAM. You no longer have to switch between different platforms or visit the site physically.
You can store everything in one place, which you can access anytime remotely.
This makes it easier to respond quickly when issues arise or mitigate risks before they turn into serious problems.
Another benefit of using IT management software is increased IT efficiency.
Since it can automatically handle routine activities, it can free up your team's schedule for more important projects.
The right IT management tool can also combine different features and capabilities in one platform. It minimizes the need to use multiple solutions.
For example, tools like PSA and ITSM often include help desk and ticketing tools. They allow you to assign tasks more effectively, which can result in faster response times and better service delivery.
Many businesses are worried about cyberattacks. Fortunately, many IT management tools provide peace of mind by helping you stay ahead of different threats.
SIEM software, for instance, can centralize security operations into a single platform. It helps IT teams catch suspicious activity and identify trends to further strengthen your company's security posture.
Meanwhile, IAM platforms give you better control over who can access sensitive systems. It allows IT administrators to provision, de-provision, and change user identities and their respective permission rights.
This protects your organization from insider threats, identity theft, and phishing attacks.
RMM and patch management software can also secure your IT infrastructure. These tools automatically deploy updates to protect systems from malware, data breaches, and other threats.
They also ensure your data remains confidential, making it easier to comply with security standards.
IT management tools give you the visibility and control you need to resolve problems quickly.
With RMM and help desk systems, you can monitor everything remotely and get immediate alerts when something goes wrong.
These tools allow your IT team to diagnose issues before they escalate, minimizing downtime and keeping your clients or business running smoothly.
While most IT management tools require an upfront payment, the investment can pay off in the long run.
Since these tools can automate repetitive tasks, they can free up valuable time and resources. This reduces the need to hire additional staff, as your IT department can do more with less.
Solutions like ITAM can also help optimize asset usage so you can prevent overspending on hardware or software licenses.
IT management software can even cut down on unexpected downtime, saving your business from significant revenue loss.
After learning the benefits of IT management tools, the next step is to choose the best platform for your specific needs. Let’s walk you through the key steps to help you make the right decision.
Before anything else, you must assess what your team or business actually needs.
Are you looking to improve network monitoring? Or do you need better security controls?
Make a list of your company's biggest pain points. For MSPs, this might include managing multiple client environments.
For internal IT teams, it could be about automating routine maintenance tasks, like patch management.
Knowing what you need will help you narrow down your choices and avoid unnecessary features.
Once you know your needs, you can look for tools that match those requirements.
If security is a priority, you must choose SIEM, BDR, or IAM software.
For teams managing remote systems, you might want to consider an RMM business solution.
You can compare the features of several platforms to see how they differ. However, make sure the software has key capabilities like automation, reporting, and integration with existing tools.
Cost is always an important consideration. You should evaluate the pricing models of different platforms and see what fits your budget.
For example, RMM pricing typically follows the per-endpoint or per-technician structure. Meanwhile, other IT management tools charge per user or license (with fixed endpoints included).
However, look beyond just the upfront cost. You must check if the software comes with free customer support, updates, and other additional services without extra fees.
Transparent pricing is important to ensure you're only paying for what you need.
Your organization will eventually grow, so you must plan ahead. Check if the tool can scale as your company or client base expands.
Your small business might not need enterprise-level tools now, but choosing a scalable platform ensures you won’t outgrow it in a year.
You must review if the platform can handle more users, devices, or locations without affecting performance.
When you encounter issues with the software, your main point of contact is the vendor. It's important to consider the support they offer before making a decision.
You can review different vendors' service level agreements (SLAs) to understand their response times and support channels.
You can also check online customer reviews to gauge how good their customer support team is.
MSPs, in particular, need reliable vendor support to assist with complex setups or troubleshooting. The better the support, the quicker you can resolve any problems.
Before committing to a platform, you must test it out.
Fortunately, most vendors offer free trials or demos, so you can explore the features firsthand. This is a great way to see if the tool fits your existing workflow.
Use this opportunity to encourage your team to test the tool in different scenarios. If it feels intuitive and solves your business challenges, you’re on the right track.
Finally, you should involve your team in the decision-making process. After all, they will be the ones using the tool daily, so their input is important.
You can get feedback from different departments or stakeholders to ensure the platform meets everyone’s needs.
If you’re an MSP, you must consider how the IT management platform impacts client service. A tool that works for everyone will lead to better adoption and smoother operations.
Once you have chosen the right IT management tool, you must implement it successfully. A smooth rollout ensures your team maximizes the platform’s benefits from day one.
Choosing the right management tool can help transform your IT operations.
Level stands out as a modern RMM software that combines automated workflows, asset management, patch management, and security features into a single intuitive interface.
Level provides IT teams and managed service providers with the tools they need to manage, monitor, and automate their IT environments effectively.
Additionally, Level is designed by a team of developers, engineers, and IT professionals who prioritize efficiency to save your business valuable time and money.
They are also the ones who provide customer and technical support, so you can rest assured you're getting expert and accurate advice.
Your organization can even benefit from transparent, flexible pricing from Level. You'll always know what you'll pay, and you can scale up or down with ease.
If you want to learn more, you can schedule a demo or start a free trial today.
Level’s powerful, user-friendly RMM platform can transform the way you manage IT.
From automated patch management to real-time monitoring and secure remote access, Level provides the technology to optimize your operations effortlessly.
Whether you’re handling multiple clients or managing internal infrastructure, Level offers transparent pricing and expert support to help you every step of the way.
Book a demo or try Level free for 14 days right now!
IT management software refers to tools that help businesses monitor, manage, and maintain IT infrastructure. It automates processes like network monitoring, patching, and asset tracking to help IT teams and MSPs handle operations more efficiently.
Efficient IT management ensures minimal downtime, strong security, and smooth operations. It helps your IT employees work better and achieve business goals together.
Businesses rely on several types of IT management software to handle various aspects of their IT infrastructure. These include RMM software, MDM platforms, ITSM tools, help desk systems, and more.
Each kind serves specific needs, from monitoring devices to automating maintenance tasks and managing security.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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