Scripts and commands
Get help writing and troubleshooting PowerShell, Bash, or Python.
Support
Free support. Real engineers.
Every Level customer gets help with setup, scripts, automations, monitors, migrations, and troubleshooting. No paid support tier required.
Bring us the problem.
We'll help you work through it.
Automations and monitors
Build the trigger, target the right devices, tune thresholds, and trace failed runs.
Account setup
Structure organizations, groups, tags, roles, and access around the way your team works.
Agent deployment
Install across Windows, macOS, and Linux, then resolve check-in or enrollment problems.
Migration help
Plan the rollout, move devices in batches, and avoid overlapping agents or billing gaps.
Product troubleshooting
Reproduce the issue, collect the right logs, and stay with the fix through validation.
Find the right kind of help.
Live chat
Chat with the support team from 8:00 AM to 5:00 PM Eastern, Monday through Friday.
Email
Send the details, screenshots, or logs and we'll route the request.
Phone
Call when talking through the issue is faster than another message.
Support meeting
Book time with the team for setup, troubleshooting, or a working session.
Free onboarding
Use a focused one-hour session with a Level engineer to design a monitor or automation around your goals.
Discord community
Talk with other MSPs, internal IT professionals, and Level staff. Compare workflows and ask how others use Level.
Support, without the fine print.
Is Level support included?
Yes. Live chat, email, phone, and support meetings are available to every Level customer at no extra cost.
When is live chat available?
Live chat is staffed from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. Email support@level.io outside those hours and the team will pick it up.
Can I get help in the Level Discord community?
Yes. The official Level Discord community is a good place to talk with other MSPs and internal IT professionals, ask how they use Level, and get input from Level staff. For account-specific questions or troubleshooting that requires private details, use live chat, email, phone, or a support meeting.
Can you help us migrate from another RMM?
Yes. We can help plan the rollout, review install and removal scripts, structure groups and tags, and work through device-specific blockers.
Should I use onboarding or support?
Use free onboarding for a focused one-hour working session around goals, monitors, and automations. Use support for setup questions, troubleshooting, or help with an existing workflow. Both connect you with Level engineers.
Where are the self-serve guides?
Level Docs covers setup, product workflows, API reference material, and troubleshooting. Visit our documentation for the step-by-step version.