Level vs Top RMM Competitors: A Complete Comparison Guide for 2025
In this article, we'll compare two RMM software programs to help you decide which one works better for you.
Level
Sunday, February 9, 2025
In 2025, IT teams and managed service providers (MSPs) face a wide array of choices for remote monitoring and management (RMM) software. The right tool can streamline operations, reduce downtime, and improve security. The wrong choice can create inefficiencies, increase costs, and slow response times.
To help you make the most informed decision, this guide compares Level with six top RMM competitors: Atera, TeamViewer, Pulseway, Action1, ConnectWise, and Datto. We examine features, patch management, automation tools, pricing, and customer support so you can determine the best fit for your needs.
What is Level?
Level is a modern remote monitoring and management (RMM) solution built to meet the needs of both IT teams and managed service providers (MSPs). It is designed to increase operational efficiency, reduce downtime, and improve endpoint security through proactive monitoring, automation, and streamlined device management.
At its core, Level helps organizations automate repetitive IT tasks, such as patch management, software deployment, and IT asset tracking, while providing real-time visibility into the performance and health of every endpoint in the network. This means teams can address potential issues before they escalate, keeping operations running smoothly and securely.
Cross-Platform Compatibility
One of Level’s standout advantages is its broad cross-platform compatibility. It works seamlessly across Windows, macOS, and Linux, ensuring that organizations with mixed operating systems can manage all devices with the same level of functionality. In addition, Level extends its reach to iOS and Android, giving IT staff mobile access to essential controls and monitoring features even when they are away from their desks.
Comprehensive Feature Set
Level combines the functionality of an RMM solution, device management software, and automation tools for IT into one intuitive platform. Key capabilities include:
Bank-grade encryption and two-factor authentication
Level’s pricing is simple, just $2 per endpoint per month with a $20 minimum. No long-term contracts, so you can scale your plan up or down anytime. Book a demo to learn more.
Ease of Use
While some RMM providers require lengthy onboarding and complex configurations, Level prioritizes simplicity without sacrificing power. Its clean, modern interface allows new users to start managing devices quickly, while advanced features remain accessible for more experienced IT professionals.
Whether you’re an MSP supporting multiple clients or an internal IT department managing thousands of endpoints, Level delivers a balanced, scalable approach that combines RMM software with patch management, endpoint security, automation, and ease of use in a single solution.
How We Compared
Each competitor comparison focuses on:
RMM Functionality – Breadth and depth of monitoring, alerting, and device management.
Patch Management – Automation, compliance, and ease of updates.
Automation Tools – Time-saving scripts, background processes, and integrations.
Multi-Device Access – Cross-platform support and remote access features.
Ease of Use – Interface design, onboarding time, and usability.
Customer Support – Availability, responsiveness, and resource quality.
Pricing – Transparency, flexibility, and value for money.
Atera combines RMM, professional services automation (PSA), and remote access into one platform. While it offers broad capabilities, its complexity can be a drawback for smaller IT teams.
Key Comparisons:
Multi-Device Access: Both support cross-platform use, but Level provides more consistent functionality across Windows, macOS, and Linux. Atera has limited Mac and Linux features.
Unattended Access: Level’s auto-login speeds up maintenance and deployment. Atera allows hands-off access but can be harder to navigate due to PSA integration.
RMM Functionality: Level offers more specialized monitoring and alerting, while Atera’s RMM capabilities can be limited without higher-tier pricing.
Patch Management: Level’s compliance management is more robust, with baseline tools and diagnostics. Atera’s patching is less efficient for large-scale updates.
Ease of Use: Level’s UI is cleaner and more intuitive, especially for non-PSA-focused users.
Pricing: Atera uses tiered pricing that can increase costs as you unlock more features, while Level’s pricing is straightforward.
TeamViewer is best known for its remote desktop capabilities, with extensive cross-device access and collaborative tools. However, its RMM features are limited compared to Level.
Key Comparisons:
Multi-Device Access: Both excel here, but TeamViewer’s Mac and Linux support is more limited than Level’s.
Unattended Access: Both offer strong capabilities, though TeamViewer focuses more on remote control than full IT management.
RMM Functionality: Level provides broader device management, proactive monitoring, and automation. TeamViewer lacks deep RMM capabilities.
Security: Both have strong encryption, but Level’s integrated patching and compliance tools add extra security layers.
Pricing: TeamViewer is known for being more expensive, with higher entry-level plans than Level.
Customer Support: Level generally responds faster, while TeamViewer has faced criticism for slow response times.
Pulseway’s strength lies in its mobile-first approach, enabling IT teams to monitor systems from anywhere. However, it falls short in update speed and comprehensive RMM coverage.
Key Comparisons:
Multi-Device Access: Both offer mobile support, but Pulseway’s Mac and Linux support is limited.
Unattended Access: Level offers faster, more seamless unattended access. Pulseway’s slower update cycle can cause delays.
RMM Functionality: Level provides a more complete toolset for monitoring, alerting, and device control.
Patch Management: Level’s automated patching closes vulnerabilities quickly, while Pulseway’s slower updates may pose risks.
Pricing: Level’s entry-level pricing is significantly lower than Pulseway’s starting plan for 20 endpoints.
Customer Support: Level’s support team is faster to respond. Pulseway users often cite slow ticket resolution times.
Action1 focuses heavily on patch management but offers a narrower RMM feature set than Level.
Key Comparisons:
Unattended Access: Both support it, but Level integrates it more smoothly into broader IT workflows.
RMM Functionality: Level offers proactive monitoring and full device management, while Action1’s RMM scope is limited.
Patch Management: Action1 excels here, with granular scheduling and detailed reporting. Level’s patching is also strong, with automated compliance checks and a focus on IT automation and patch management in RMM, ensuring vulnerabilities are addressed without delay.
Platform Compatibility: Level supports more OS types with full functionality. Action1 is more limited on Mac and Linux.
Pricing: Level has transparent, scalable pricing. Action1 offers a free plan for 100 endpoints but lacks clear public pricing beyond that.
Customer Support: Level’s engineering-led support is faster and more specialized.
ConnectWise is designed primarily for MSPs, offering a unified platform for multiple clients. However, its dated interface and steeper learning curve make it less approachable for some teams.
Key Comparisons:
User Interface: Level’s modern design is easier to navigate, reducing onboarding time. ConnectWise has more complexity.
OS Compatibility: Level supports Windows, macOS, and Linux equally well. ConnectWise is stronger on Windows but weaker on macOS and Linux.
Patch Management: Level automates and monitors compliance in real time. ConnectWise requires more manual setup.
Ease of Use: Level streamlines device onboarding with a few clicks, while ConnectWise setup can be time-consuming.
Customer Support: Level’s direct engineering support resolves issues faster. ConnectWise users often report delays.
Pricing: Level’s $2 per endpoint pricing is transparent. ConnectWise requires a custom quote.
Datto integrates RMM with strong backup and disaster recovery features, but it comes with a higher price tag and more limited OS support outside Microsoft environments.
Key Comparisons:
Multi-Device Access: Level supports more platforms with full features. Datto is strongest in Microsoft-based environments.
RMM Functionality: Both offer monitoring and remote control, but Level’s automation and patch management are more flexible.
Security: Both provide strong encryption and ransomware protection.
Patch Management: Level updates systems automatically and tracks compliance. Datto’s patching is tied closely to its Microsoft integrations.
Ease of Use: Level is easier to set up and manage. Datto has a steeper learning curve.
Pricing: Level is more affordable with no long-term contracts. Datto often requires multi-year agreements and may have hidden fees.
Where Level Has the Advantage Over All Competitors
Across all six competitors reviewed, several consistent advantages make Level stand out as one of the best RMM software for MSPs and internal IT teams in 2025. These benefits apply across all competitor comparisons, giving Level a clear edge in real-world IT management.
Broader Platform Compatibility - Level supports Windows, macOS, and Linux with full feature parity, while most competitors have limited functionality on Mac and Linux.
Faster, More Integrated Patch Management - Automated patch deployment and compliance tracking are built into Level, reducing vulnerabilities and keeping systems secure without manual effort. This makes Level one of the strongest choices for RMM software with patch management.
Transparent, Flexible Pricing - Starting at $2 per endpoint per month with no long-term contracts, Level avoids the tiered pricing, hidden fees, and multi-year commitments common with other RMM providers.
Ease of Use and Faster Onboarding - Level’s modern interface and streamlined setup make it faster to deploy than competitors with complex or dated UIs.
Consistent Automation and Background Management - Level combines automation tools, API integration, and background management into a single interface, unlike competitors that require separate tools or add-ons.
More Responsive Customer Support - Engineer-led support with quick response times gives Level an edge over providers often criticized for slow ticket resolution or escalations.
Stronger All-Around Feature Balance - While some competitors excel in one area (e.g., Datto in backup, Action1 in patching), Level delivers a complete mix of RMM functionality, automation, security, and usability in a single package.
FAQs
Which RMM is best for MSPs in 2025?
Level’s balance of features, OS compatibility, and pricing makes it a strong choice for MSPs of all sizes.
Can Level handle patch management automatically?
Yes. Level automates patch deployment and compliance monitoring across all devices.
Does Level work on Mac and Linux?
Yes. Level supports Windows, macOS, and Linux with full functionality.
Level: Simplify IT Management
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere. Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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