Top 5 Tools for MSP Remote Monitoring & Management

As a managed service provider (MSP), you must oversee different client endpoints and keep everything running smoothly.

To handle these tasks efficiently, you must invest in the right management tool. It allows you to remotely monitor client systems, automate routine tasks, and maintain optimal performance across the board.

In this article, we will list the best remote monitoring tools for managed service providers. But first, let's discuss why MSPs like you need a dedicated RMM business solution.

Why Do MSPs Need Remote Monitoring and Management Software?

MSPs manage different devices, networks, and servers spread across different locations.

Now, imagine tracking each asset manually. This can take up a lot of time and increase the chances of overlooking something important, such as outdated software or system slowdowns.

If MSPs don't quickly resolve such issues, these can lead to compromised data or downtime for their clients. This can significantly impact their operations, resulting in non-compliance penalties and disappointed customers.

That is why many MSPs have invested in powerful remote monitoring and management software.

This digital solution allows MSPs to monitor systems and manage remote support requests from a centralized dashboard. 

It provides real-time visibility into system health and performance, which makes it easier to identify and address problems before they impact operations.

RMM platforms also help MSPs automate routine tasks, such as software deployment, patch management, and file transfer. This allows IT teams to focus on more strategic initiatives.

5 Best MSP Remote Monitoring & Management Tools

After learning the importance of remote monitoring software, you're probably eager to invest in one. Here are the best RMM tools you can consider for your MSP business:

1. Level

Level offers a modern RMM platform that transforms the way MSPs work. It can provide remote support to any endpoint you think of, from desktops and mobile devices to servers and IoT software.

Level also gives you an extensive view of your client's entire IT environment. It can monitor connection status, CPU usage, disk space, and service availability during remote sessions. These insights help you stay ahead of network issues and maintain peak system performance.

Level can even automate tasks, such as patch management, backups, and maintenance checks. It keeps your client's system optimized without manual human intervention.

Key Features

• Real-time monitoring: It provides a live view of systems, which supports efficient troubleshooting.
• Secure remote access tool: It uses encrypted networks, multi-factor authentication, and IP restrictions to establish secure remote access to clients' endpoints.
• Scripting and intuitive automation: These features can automatically handle repetitive tasks and free IT teams to focus on more important activities.
• Automated alerts: They notify you when the RMM software detects suspicious activities or security vulnerabilities. These enable faster issue resolution.
• IT asset inventory: It stores all resources in one place to help you manage assets effectively.

Sign up today to enjoy a 14-day free trial of Level!

2. Datto RMM

Source: Datto.com

Datto RMM is a cloud-based MSP platform that provides extensive endpoint management. It enables businesses to manage and secure all their clients' devices from a single pane of glass.

Datto is also known for its advanced security tools. It can automatically deploy software updates and identify ransomware to protect sensitive data against cyberattacks.

Key Features

• Cloud-based remote support: It offers secure, real-time monitoring without the need for complex on-premise setups.
• Security-first platform: It can automatically patch outdated software, identify and isolate ransomware-affected devices, and address risks using diagnostic information.
• Automation tools: It can handle complex IT management tasks without manual effort.
• Built-in integrations: It seamlessly connects to other Datto solutions, such as backup, disaster recovery, and PSA software.

3. N-able N-central

Source: N-able.com

N-able N-central offers a unified remote monitoring and management solution for growing service providers.

It comes with automation, proactive monitoring, and patch management features. These help maintain system uptime and improve IT efficiency.

N-central also includes backup solutions to safeguard data against unexpected system failures. Plus, it integrates with disaster recovery software to retrieve important files in case of data loss.

Key Features

• Real-time monitoring: It tracks performance metrics across client networks, servers, and endpoints.
• Smart patch management: It ensures devices are up-to-date and safe from security vulnerabilities.
• AI-powered automation: N-central uses GenAI scripting tools and pre-built templates to automate routine tasks.
• Integration with BDR solutions: It connects to backup and disaster recovery (BDR) tools to protect devices.

4. Atera

Source: Atera.com

If you're seeking a powerful RMM solution with AI capabilities, you can consider Atera.

This platform uses proprietary artificial intelligence called Action AI to boost MSP efficiency. It can automate routine tasks, send instant alerts, optimize resources, and even predict future trends.

Atera also includes detailed reporting and smart analytics. These features enable your IT team to go deeper into each endpoint and identify areas for improvement.

Plus, Atera's RMM platform integrates well with helpdesk and ticketing systems, PSA software, and network discovery tools. Seamless integration can reduce manual data entry and maintain accuracy across different systems.

Key Features

• Action AI: Artificial intelligence can automatically handle repetitive tasks, process data in real time, and resolve issues instantly.
• Unified IT management suite: Atera combines RMM, helpdesk, ticketing, PSA, and network discovery tools in one platform.
• Custom reports and analytics: It can generate detailed reports and analyze clients' IT infrastructure for better decision-making.
• Real-time alerts: It can send notifications when systems are overloaded, software is outdated, or devices face other problems. Proactive alerts enable faster issue resolution.

5. ConnectWise Automate

Source: ConnectWise.com

ConnectWise Automate enables managed service providers to deliver proactive remote support for client environments. 

It focuses on automation, which can reduce manual oversight and human errors. This leads to faster issue resolution.

ConnectWise also comes with asset discovery tools. It automatically detects and tracks new devices connected to the client's network.

Plus, it can instantly deploy patches to outdated software and other third-party apps once available. These can reduce security vulnerabilities and build trust with clients.

Key Features

• IT automation: It can handle the heavy lifting for your IT teams, so they can focus on important tasks instead of administrative burdens.
• AI-scripting assistance: It uses AI to develop PowerShell scripts that can automate complex tasks.
• Asset discovery: It can detect and track new device activity to keep remote environments safe.
• Automatic patch management: It guarantees each endpoint has up-to-date firmware to protect it against cyberattacks.

How to Choose the Right Remote Support Software for Your MSP Business

After learning the top remote monitoring tools, it’s time to decide which one fits your MSP business. Below are some tips to help you make an informed decision.

Consider Your Infrastructure Size and Complexity

Your IT environment plays a big role in your choice.

If you manage a small number of endpoints for one to two clients, selecting a lightweight solution might work.

However, for complex networks, you must pick a remote access tool with advanced features. These include automation, patching, reporting, analytics, and built-in integrations.

You should also check if it scales with your MSP business as you grow.

Evaluate Different Features

After assessing your needs, you must consider the RMM tool's must-have features. Seamless remote monitoring and management are already provided.

But do you also need real-time alerts on top of these essential features?

What about automation or endpoint security?

You can create a checklist and compare each tool based on its features. Focus on RMM platforms that can help your team stay efficient.

Calculate Return On Investment

The cost of RMM software is always a consideration. However, you should look beyond the initial price tag.

You must also evaluate the return on investment of a particular RMM solution. Will it save valuable time and resources? Or will add-ons and other long-term costs eat up most of your budget?

The best RMM tool for MSPs should pay for itself by increasing employee productivity and reducing downtime.

Read User Reviews

You must research reviews about each MSP software solution. Doing so gives you valuable insights into the platform's strengths and weaknesses.

You should also look for trends in feedback, such as how easy the tool is to use or the quality of customer support.

Test the Remote Management Solution

Lastly, you must take advantage of the free trials that most RMM vendors provide. Use this opportunity to see how the software fits your workflow.

Make sure to involve your entire IT team during this process. You can pay attention to ease of use, setup time, and whether it integrates well with your existing tools.

Boost Your MSP Efficiency with Level RMM

Ready to transform your managed services? Consider choosing Level as your RMM solution.

Its browser-based platform boosts efficiency by eliminating the need for complex software installation. It enables your MSP business to access and control all client endpoints from a single intuitive dashboard.

Level also includes powerful automation tools and scripting engines. These can handle complex tasks and free your IT team to do more with less.

On top of these features, Level offers proactive monitoring, advanced security tools, and reliable patching that will elevate your service capabilities.

Book a demo or try a 14-day free trial of Level today!

FAQs About MSP Remote Monitoring & Management

What is a remote monitoring and management system?

Remote monitoring and management or RMM system is a digital solution that helps MSPs monitor client devices, detect issues, and manage IT environments remotely. It can also automate tasks like patching, updates, and troubleshooting. This improves operational efficiency and reduces downtime.

What is MSP network monitoring?

MSP network monitoring involves tracking the performance and health of a client’s network in real time. It can instantly detect issues to maintain system uptime.

What are the best RMM tools for managed service providers?

The best RMM tools include Level, Datto RMM, N-able N-central, Atera, and ConnectWise Automate. Each platform offers unique features and competitive pricing to suit different MSP needs.

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