Overview
Devices in mapped groups sync as HaloPSA assets. Selected monitor policies open tickets of the mapped ticket types. Groups map to HaloPSA companies and sites.
How it works
Put devices in the right site.
Map any Level group or subgroup to a HaloPSA company and site.
Sync assets automatically.
Devices in mapped groups become HaloPSA assets when the connection is enabled.
Choose what opens a ticket.
Map selected monitor policies to the HaloPSA ticket types your team uses.
Set up the integration
Create a HaloPSA application.
Use a scoped API application and agent with the required asset and ticket access.
Connect the application in Level.
Add the HaloPSA URL, client ID, and client secret, then test the connection.
Map, enable, and watch the events.
Map groups and monitor policies, enable sync, and verify requests in Events.
