Overview
Level alerts open DeskDay tickets through a webhook. Optionally map customers and devices on the DeskDay side. Delivery logs show whether DeskDay accepted each event.
How it works
Open the ticket at the source.
When a Level alert fires, DeskDay creates a ticket on the board you choose.
Carry the device context.
Optionally map customers and devices in DeskDay so each ticket can start with the right client and endpoint.
Verify every handoff.
Level webhook delivery logs show whether DeskDay accepted each alert event.
Set up the integration
Create a Level API key.
Create the key in Level for DeskDay authentication.
Connect the DeskDay webhook.
Add DeskDay’s webhook URL and secret in Level, then select Alert Created.
Choose the board and mappings.
Choose a board, map customers and devices if needed, then send a test alert.
