Key takeaways.
The differences that matter most.
- Level operates the cloud RMM so your team can focus on endpoints instead of the control plane.
- Endpoint events, monitors, tags, group changes, schedules, and API events can start Level automations.
- Live device-and-step logs show technicians what each automation is doing.
- Level remote control opens in the browser without a MeshCentral service to operate.
- Level patches Windows, macOS, and Linux inside the same managed RMM.
What Level users say.
Linux coverage and hands-on support.
GoodHeartTech
r/msp, Reddit
“Like others have said, our team is also really enjoying Level. It’s very refreshing to have a super modern and sleek interface, great Linux support, and a development team that actually listens to feedback. It’s also really exciting to see the new features roll out basically every month.”
NovaBACKUP-Nate
r/SmallMSP, Reddit
“I personally use Level.io internally here at NovaBACKUP to monitor around 40 production endpoints around the world. It works very well, saves us a ton of time with automations, monitoring, and alerts, and the company has been very responsive for any support issues or feature requests.”
A hosted product changes the job.
You manage endpoints instead of the platform that manages them.
Compare who operates the control plane.
Level operates the cloud service, signed agents, updates, remote infrastructure, and support around the endpoint workflow.
Let an event start the work.
Level turns a tag, alert, enrollment, or schedule into a workflow and streams each device result while it runs.
Open remote in the browser.
Level handles the remote service, direct connection attempt, and encrypted relay without a MeshCentral server to operate.
Choose who runs the RMM.
Choose who operates the RMM control plane.
Choose Level if
- You do not want to operate the RMM.
- Endpoint events should start the work.
- You need live automation output.
- Cross-platform patching belongs in one workflow.
- You want a public per-device price.
Choose Tactical RMM if
- You prefer to operate the RMM.
- Source access drives the decision.
- Windows-first patching covers your fleet.
Compare the shared RMM work.
Level removes the RMM server from your workload.
| Level |  | |
|---|---|---|
| Product and operating model | ||
| Primary focus | Managed cloud RMM | Source-available RMM stack |
| Control plane | Level operates it | Self-hosted or Amidaware-hosted |
| Published price | $2 per device monthly | Sponsor and hosted plans |
| Server maintenance | Included | Customer or host responsibility |
| Free evaluation | 10 devices, no time limit | Self-hosted core |
| Monitoring and automation | ||
| Endpoint health | Real-time RMM data | Automated checks |
| Online and offline status | Instant connection alerts | Agent status alerts |
| Resource thresholds | CPU, memory, and disk | CPU, disk, and memory checks |
| Automation triggers | Events, monitors, tags, schedules | Checks and schedules |
| Workflow design | Conditional, multi-step pipelines | Scripts and task runner |
| Execution feedback | Live device-and-step logs | Task and script status |
| On-demand scripts | Immediate execution | Remote script execution |
| Remote support and patching | ||
| Remote control | Built into the RMM | MeshCentral integration |
| Background shell | Real-time terminal | Real-time remote shell |
| File browser | Built in | Built in |
| Windows patching | Profiles and maintenance windows | Built-in patch management |
| macOS patching | Built into Updates | Not documented at review |
| Linux patching | Built into Updates | Not documented at review |
The server disappears. The RMM work stays.
Live automation, browser remote, patching, and native agents.
- Watch the automation run live. A tag, enrollment, monitor, or schedule can start the workflow. The run view streams each device’s output.
- Remote from the browser. Open Windows, macOS, or Linux remote with no extra viewer. Level tries P2P first and relays when needed.
- Stage patches across the mixed fleet. Use Windows and macOS delays, tagged Linux canaries, WinGet, Homebrew, and Linux package managers.
Price the operated RMM.
The device rate includes the service, agents, support, and RMM.
See Level pricingSwitching is a phased move, not a big bang.
Run Level beside Tactical RMM until you are ready.
Install on a subset.
Pilot Level on 10 devices while Tactical RMM continues running.
Validate the workflows that matter.
Watch an automation run, open browser remote, stage patches, and confirm every device reports back.
Expand by group.
Move clients or sites in phases after each Level workflow is proven.
Why doesn't Level chase software review awards?
Review volume can reflect campaigns and incentives. We would rather put that money into the product. If Level earns a review, post it honestly. No gift card.
Read our stance
