.svg)
Product
8 Best Remote Access Software for MacOS: 1. Level 2. TeamViewer 3. AnyDesk 4. LogMein 5. HelpWire 6. Zoho Assist 7. Splashtop.
Level
Wednesday, December 4, 2024
If your IT environment consists mostly of Mac computers, you're probably seeking the best software that lets you remotely access Apple devices.
However, with so many options on the market that primarily cater to Windows rather than Mac, you might find it difficult to find the right solution.
Luckily, this article has you covered. We will list the top remote desktop software for Mac operating systems (OS).
Also, we will discuss the key features to consider, benefits to expect, and best practices when using a remote desktop tool.
Here is a detailed review of the best remote desktop software solutions for Mac computers.
Level is a modern remote monitoring and management (RMM) software solution that offers seamless access to Mac endpoints.
It features a browser-based platform built with top security standards. This allows IT teams to securely control and manage Mac computers from anywhere. All they need is a stable internet connection and a Mac RMM agent installed on each remote desktop.
Level also comes with powerful automation abilities. These can handle routine tasks, such as patch management, system checks, file transfers, and document backups. They significantly reduce manual workload and boost IT efficiency.
On top of these features, Level automatically sends alerts when certain thresholds are crossed. For example, when software patches fail, it notifies relevant employees for faster issue resolution. It can minimize the chances of downtime.
Book a demo or try Level free for 14 days today!
Level RMM is designed for internal IT and managed service providers (MSPs) of all sizes. The platform is easy to use, and it doesn't require complicated software installations.
It also offers secure remote connections for every device you can think of, from servers to IoT gadgets. So if your IT environment consists of both Mac and Windows desktops, Level is the ideal RMM platform for you.
Plus, it has an excellent customer support team that comprises software engineers. They can provide expert guidance when you're facing issues with the platform.
Level is a cost-effective RMM solution priced at $2 per endpoint every month. This fee already includes full access to Level's extensive features.
Level's transparent pricing model ensures you pay for only what you need. It lets you scale up or down based on your system requirements.
Interested in trying Level? It offers a free 14-day trial without requiring your credit card details. Simply sign up today to get this offer!
Source: TeamViewer.com
TeamViewer offers two popular remote desktop services for Mac device management: Remote and Tensor.
TeamViewer Remote has secure remote access features to support all Mac devices connected to the same network. This software allows IT teams to run service maintenance, initiate a file transfer, and backup documents without physical endpoint access.
On the other hand, TeamViewer Tensor provides more than a remote desktop connection. It also gives companies access to a central dashboard. This is where IT staff can manage mobile devices, protect systems, and implement IT automation.
Both TeamViewer Remote and Tensor use encrypted connections and other enterprise-grade security protocols. These protect the entire IT infrastructure against cyber threats.
Plus, they offer unattended remote desktop service. This enables IT teams to control and manage Mac devices in the background without interrupting the end user.
While TeamViewer offers extensive remote access features, the platform often faces connectivity issues. It can disrupt remote sessions and negatively affect employee productivity.
TeamViewer also has a complex licensing structure, which can be confusing for new users. Plus, it can be expensive, especially when compared to Level's RMM software.
TeamViewer offers several pricing plans that suit both individual users and enterprises.
The individual plan starts at $24.90 per month (billed annually) for access to three managed devices.
For teams that need up to 30 licensed users, TeamViewer costs around $112.90 to $229.90 every month. It provides unattended remote access to 500 devices.
The pricing details of TeamViewer Tensor for enterprises are hidden from the website. Interested organizations must contact the sales team to get a pricing quotation.
Source: AnyDesk.com
AnyDesk's remote desktop software offers quick and secure access to Mac personal computers.
This platform gives IT teams complete control over managed endpoints. It can print files, share desktop screens, and turn on devices from sleep mode.
Plus, AnyDesk offers a mobile app that enables IT professionals to manage Mac computers anywhere and anytime. It encourages faster issue resolution, which can lead to reduced downtime.
AnyDesk provides low-latency remote connections to ensure smooth performance in bandwidth-constrained environments.
It is also available either as an on-premise solution or a cloud platform to suit each company's system requirements.
AnyDesk's mobile app may not offer the same seamless experience as the desktop version. Some features are less intuitive and more difficult to access.
A few users of AnyDesk also reported server issues during remote sessions. These problems can interrupt operations.
AnyDesk has a free version that allows IT teams to manage up to three Mac devices.
If your company needs access to more endpoints, you can also consider AnyDesk's paid plans:
Source: LogMeIn.com
LogMeIn combines several IT management tools in one platform to meet the needs of IT professionals and businesses.
It offers the GoToMyPC platform to guarantee reliable Mac remote access. This software enables organizations to oversee each Mac device from any remote PC (Mac, Windows, or Linux) or mobile phone.
LogMeIn's GoToMyPC also uses advanced security features to keep systems confidential. It can implement multi-factor authentication (MFA), single sign-on (SSO), banking-grade encryption, and host access codes.
The software even integrates with antivirus and other existing network security infrastructure. This integration can protect any IT environment from cyberattacks and security threats.
LogMeIn offers a unified IT management suite that includes remote access software for Mac devices. It is easy to use and deploy with little to no training required.
LogMeIn also features drag-and-drop file transfer, remote printing, and guest invite, among other remote desktop tools. This gives teams the flexibility to do whatever they want on Mac computers.
LogMeIn's GoToMyPC is quite expensive compared to other remote access solutions. It is not suitable for businesses looking for a cost-effective platform.
It also suffers from slow performance, especially during file transfers. This can affect employee productivity.
GoToMyPC by LogMeIn offers three paid plans:
Source: HelpWire.app
If you're seeking a free remote access software, consider using the HelpWire app.
It can remotely access Mac devices as well as Windows and Linux computers. It offers file transfers, multi-monitor support, and a user-friendly interface.
HelpWire also includes a built-in chat feature. It enables real-time communication between IT teams and end users or clients. This allows organizations to deliver fast and effortless remote support.
Plus, it comes with team management tools. These make it easier to invite team members, oversee operators, and store contacts.
HelpWire is designed for ease of use. It offers simple controls and an intuitive dashboard with clear menus.
It also enables IT teams to exchange text messages with clients in real time. These messages remain accessible, even when using another device. They are also stored in a secure location for future reference.
Since HelpWire is a free platform, it has limited features. It doesn't support unattended access and other devices beyond your typical personal computer. It is only compatible with Mac, Windows, and Linux desktops and not servers or mobile phones.
HelpWire also requires software installation on local devices, which can complicate remote sessions.
HelpWire provides all its features at no cost, which makes it a cost-effective choice for businesses.
Its free plan includes unlimited team members, devices, and remote session duration. However, it only allows a single remote connection at a time.
Source: Zoho.com
If you're an enterprise that needs unattended access to multiple Mac devices at once, you might want to check Zoho Assist.
It allows you to establish a remote computer session on MacBooks. Once connected, it lets you transfer files, record screens, turn on cameras, and troubleshoot problems without interrupting end users.
Zoho Assist also features video conferencing tools. They enable you to host, record, and share online meetings with clients for faster issue resolution.
Zoho Assist even includes customization options. It supports the use of a branded portal URL. Plus, it allows you to add personalized logos, icons, and email templates.
Zoho Assist is a comprehensive remote desktop software that supports Mac, Windows, Linux, iOS, and Android devices.
It can also integrate with multiple IT systems. This reduces manual data entry and boosts operational efficiency.
Due to its extensive features, Zoho Assist can be complex to use for beginners. It has a less intuitive interface, which can lead to a steeper learning curve.
Zoho Assist also faces performance issues sometimes. For example, a few users experienced the platform freezing during a remote session. They only need to refresh for the connection to work again, but it can be inconvenient.
Zoho Assist's Remote Support platform is available in three price points.
The Standard plan costs $12 every month for a single technician and two concurrent sessions. Meanwhile, the Professional version is priced at $18 per month, which gives you four remote sessions.
The third option, Enterprise, costs $28 per technician every month. It includes advanced features and six simultaneous sessions.
There is also the Unattended Access platform, which ranges between $12 and $25. It provides remote access to 25 unattended computers.
Discounts are available if you choose to be billed annually.
Source: Splashtop.com
Splashtop offers secure and reliable remote access to Mac devices. It features multi-monitor support, drag-and-drop file transfer, remote print, and automatic computer reboot.
Splashtop also includes high-quality audio and microphone passthrough. This enables your IT team to communicate with end users for faster issue resolution.
Security is another key feature of the Splashtop Business Access platform. It uses SSO, MFA, two-factor authentication, idle session timeout, and a blank screen to protect sensitive data.
It even provides session audit logs and real-time notifications. These help you detect and address security vulnerabilities before they impact your operations.
Splashtop's Business Access is known for its high-performance secure connections. It can mirror Mac computer screens and display them at 4K resolution. It also produces high-fidelity audio.
Plus, it uses advanced security features to keep systems safe against cyberattacks.
Splashtop's user interface leaves a lot to be desired. It can be difficult to find the features you need, which can unnecessarily waste valuable time.
It can also consume a lot of CPU resources since it requires software installation on both the desktop and client sides.
Splashtop offers four different pricing plans for its remote desktop access app.
The cheapest option, Solo, charges a monthly fee of $5. It only includes access to two computers.
If you need to manage 10 devices, you can pay for the Business Access Pro. It costs $8.25 every month per user.
Meanwhile, the Business Access Performance plan is priced at $13 per month for each user. It comes with advanced features, such as USB redirection, mic passthrough, and ultra-high-quality audio.
Splashtop also caters to enterprises with custom licensing needs.
Source: Apple.com
If you prefer a native app to access Mac computers, you might like the Apple Remote Desktop platform.
It is a simple solution that lets you provide client support, deploy applications, or manage multiple devices from your Mac device.
It also offers real-time screen sharing, remote updates, file transfers, and reports on system performance. These features enable seamless remote access.
Apple Remote Desktop is a native solution for managing and controlling Mac computers remotely. It is easy to connect and access without the need for extensive employee training.
It also follows a straightforward pricing model. This makes it easier for IT teams to plan their budgets.
Apple Remote Desktop occasionally faces performance issues. Despite being a native Mac platform, it can be slow when connecting to devices.
It is also full of bugs, according to some users. These issues prevent them from installing the solution to multiple endpoints because it cannot establish a secure connection.
Apple Remote Desktop is available at the Mac App Store for $79.99. It includes access to all features, such as remote administration, asset reporting, software distribution, and automation tools.
If you're having a difficult time deciding which software to use, you must evaluate and compare the following features:
You should choose remote access software that supports different Mac versions deployed across your organization.
Without this compatibility, you cannot use important features or establish a proper remote connection.
Check if the platform stays updated with Apple’s latest MacOS releases. However, you must also verify that it offers support for older versions. This guarantees seamless integration, regardless of the type of Mac devices you use.
You must also compare different remote access solutions in terms of ease of use.
The best remote desktop software must be easy to set up and deploy across your IT environment.
For example, Level offers a browser-based platform that eliminates the need for complex software installations. It lets you remotely access Mac endpoints from any browser, such as Apple's Safari, Google Chrome, and Microsoft Edge.
You should also look for user-friendly dashboards and straightforward navigation. Avoid those with a cluttered interface that can delay adoption and frustrate users.
Cross-platform compatibility is another important consideration, especially when your team uses devices across different operating systems.
You must choose a remote desktop solution that lets you control Mac computers from Apple, Windows, Linux, and even mobile phones.
This flexibility enables your IT team to assist Mac users from any device. It leads to faster response times and better client satisfaction.
Your remote desktop software should adapt to your specific needs and not the other way around.
This is why customization options are important. Check if the solution lets you tailor the interface, notifications, permissions, and workflows to suit your IT environment. It gives you better control over your Mac devices.
Your Mac computers consist of sensitive files and company information. It's your responsibility to keep all data secure and confidential.
So, when choosing a tool to access these devices, you must prioritize security features. Look for encrypted connections, MFA, custom permissions, session monitoring, and audit trails.
Integration with antivirus and backup solutions is also a must-have feature. It can protect your Mac computers against cyberattacks and provide an option to restore data.
Remote work often requires more than access—it also needs collaboration.
You must choose a remote software that enables screen recording, chat, file sharing, and audio passthrough. These features improve communication during troubleshooting or training sessions.
Lastly, you must select remote access software that integrates seamlessly with your existing IT infrastructure. These built-in integrations can reduce manual data entry and improve efficiency.
Check if it is compatible with professional services automation (PSA) software, documentation tools, ticketing systems, and asset management platforms.
After learning the key features of remote access solutions, you might be curious to know how they can benefit your company. Here are the top advantages of using one:
A remote desktop app allows you to retrieve important Mac programs from anywhere. Whether you need to transfer files or manage a system update, this tool can guarantee uninterrupted workflows.
It eliminates the need for on-site presence, which can save valuable time and effort for your IT department.
With remote access software, your IT team can maintain productivity from any location.
It features automated and collaborative tools that guarantee faster issue resolution. This software is a game-changer for companies managing multiple endpoints spread across different IT environments.
Remote access software offers real-time connectivity to Mac devices. It also sends instant notifications when it detects suspicious activities.
These features enable immediate troubleshooting without waiting for physical access. It can minimize downtime and user frustration.
Remote desktop software can also protect sensitive data by using strong security protocols.
Some platforms also offer audit trails and detailed reports. These tools help you maintain compliance with company policies.
To maximize the benefits of remote access software, you must follow the best practices below:
Security should always be your top priority. You must take advantage of the security features of your chosen remote desktop software.
You should encrypt connections, implement MFA, and grant custom permissions for each individual. Doing so protects sensitive data and prevents unauthorized access.
You must also integrate the remote access solution with antivirus software. This connection keeps your systems safe from malware and other security vulnerabilities.
In addition to enforcing security protocols, you must also connect to Mac devices using trusted networks.
Avoid public Wi-Fi, as it increases the risk of data interception.
If a secure network isn’t available, you should require your team to use a virtual private network (VPN) for an encrypted remote connection.
You should regularly review access logs to track who is accessing what, when, and from where. Doing so can increase employee accountability.
You can also use these insights to spot and address risks before they become serious problems.
Even with the best tools in place, unexpected failures can happen. You must regularly make copies of your Mac files to prevent data loss.
If possible, you should integrate the remote access software with automated backup solutions. These platforms guarantee that your data remains protected and recoverable when needed.
Want to experience seamless remote access for Mac devices? Invest in Level's modern RMM platform.
It enables IT teams and MSPs to retrieve important files, deploy software updates, manage processes, and execute common commands in Mac from any browser. This eliminates complex software installations and improves operational efficiency.
Level also provides an extensive view of each Mac computer, including its connection status, memory usage, and health. Combined with real-time alerts, it enables organizations to address issues right away.
Level even exceeds the security requirements laid out by regulatory bodies. It can guarantee the confidentiality of company data.
Book a demo or try Level free for 14 days today!
Yes, you can remotely access Mac devices using the native Apple Remote Desktop app. You can also invest in third-party remote desktop solutions for advanced features and more extensive integrations.
The best RDP (Remote Desktop Protocol) client depends on what your company needs. Microsoft Remote Desktop is a popular solution to remotely access Mac endpoints from Windows, Apple, and mobile devices.
Apple Remote Desktop is designed exclusively for MacOS environments. It offers seamless integration with Apple devices, including MacBooks.
In contrast, Microsoft Remote Desktop is ideal for connecting Mac computers to Windows systems. It suits IT teams that need cross-platform compatibility.
Free tools, like AnyDesk and HelpWire, work for basic remote access tasks. However, they have certain limitations.
If you want advanced features like automation and enterprise-grade security, prepare to shell out money for paid solutions.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
Product
Start your 14-day free trial today.
