VIP onboarding
Move faster, start clean.
Three private working sessions with Level engineers to design the account, guide the migration, and put the first automations and monitors into production.
Paid onboarding. Free support remains included for every customer.
Start building from the first call.
Each session moves another part of your rollout into production.
Engineer-led sessions
Work directly with senior engineers in three private, one-hour calls.
Account architecture
Set organizations, groups, tags, roles, and access up for the fleet you plan to run.
Guided migration
Review installers, removal scripts, rollout groups, and the cutover from your current RMM.
Automation and monitoring
Put baseline monitors and routine workflows into production with your real targets.
Recorded working sessions
Keep the calls for the technicians who could not attend or need to repeat the process.
30-day health check
Review the rollout, find gaps, and leave with a prioritized set of next steps.
“What stood out immediately was the onboarding. I had a brief call with the CEO, Jacob, who personally activated my account. Super chill, no hard sell. He just said, “Here’s your account, go test it out,” and that was it.”
IIPoliII
r/msp · RedditThree focused working sessions.
One production rollout built around your environment.
Three focused working sessions.
One production rollout built around your environment.
We’ll build your foundation.
Design the account, set roles, install test endpoints across Windows, macOS, and Linux, then leave with defined rollout homework.
Then put your work on autopilot.
Set the monitoring baseline, put the first workflows to work, and begin a phased rollout with live technical Q&A.
And tune your environment for what’s next.
Review the rollout, resolve blockers, tune scripts and thresholds, then set the next-phase plan for integrations, APIs, and reporting.
Get your rollout moving faster.
With less setup work and fewer decisions to revisit.
- 40+Hours back in setupSkip account-design loops, migration guesswork, and repeated test deployments.
- 60%+Less rollout reworkCatch access, installer, monitoring, and workflow issues before the wider rollout.
- 5Business-day onboarding targetComplete the three working sessions on a focused schedule instead of letting setup sprawl.
VIP onboarding built around your rollout.
Bring your environment, migration plan, and deadlines. We’ll shape each working session around what needs to go live.
Three private working sessions
Work directly with a Level engineer across three recorded, 60-minute calls shaped around your environment and rollout.
Account design and migration
Set roles and account structure, then map installers, rollout groups, removal scripts, and access before the migration cutover.
Automation and monitoring setup
Put your first workflows and baseline monitors into production, configured around your team and real targets from day one.
30-day health check
Review the rollout after 30 days, resolve any remaining gaps, and leave with a clear plan for what your team should tackle next.
Before you book VIP onboarding.
A few practical details about timing, support, and how the engagement works.
Do I need VIP onboarding to use Level?
No. Level is self-serve, and free support is available to every customer. VIP onboarding is for teams that want a structured, engineer-led rollout.
How long does the program take?
The program uses three one-hour working sessions and is typically completed within five business days, depending on your rollout schedule.
Can we add more sessions?
Yes. Tell us what the rollout needs and we can scope additional working sessions.
Can you help with our PSA or another integration?
Yes. We can use the sessions to scope the integration, review the required data, and configure the parts Level controls.
Is support included?
Yes. Free support is separate from VIP onboarding and remains included for every Level customer.
Want an engineer in the rollout?
Tell us what you're migrating, how many devices are moving, and where the deadline lands.