Why Level prices per device
Our pricing follows our costs. Not your headcount.
Adding a technician does not meaningfully increase what it costs Level to provide the service. Adding a managed device does.
The cost center is the endpoint.
That is what Level charges for.
Technicians are not the workload.
Adding another user creates some overhead, but it does not meaningfully change the cost of operating Level.
Devices create ongoing cost.
Every endpoint checks in, sends metrics, runs monitors and automations, installs patches, stores history, and supports remote sessions.
The model aligns for MSPs too.
If you charge clients per device, Level's RMM cost maps directly to the same unit you invoice. No seat cost needs to be spread across clients or endpoints.
Per-device pricing follows product consumption.
Per-technician pricing follows technician seats.
| Per-device pricingPer-device pricing | Per-technician pricing | |
|---|---|---|
| Cost alignment | ||
| Primary cost center | Managed devices | Technician seats |
| When the bill grows | Endpoint workload grows | Technician seat count grows |
| Team access | ||
| Adding a technician | No additional charge | Another paid seat |
| Individual accounts | Give every user an account | Every account adds seat cost |
| Permissions | Grant access by role and need | Every added user increases license cost |
| MSP economics | ||
| RMM cost allocation | Cost per managed device | Seat cost spread across clients and devices |
| When clients pay per device | Cost and revenue use the same unit | Convert seat cost into device margin |
| Everyday administration | ||
| New hire or contractor | Add an account | Buy and assign another seat |
| Offboarding | Remove the account | Remove the account and reclaim the seat |
Add people without adding license cost.
Security and collaboration get easier.
Individual accounts
Give every technician, manager, and appropriate team member a login.
MFA for every user
Protect each identity without weighing the cost of another seat.
Role-based permissions
Grant the access the work requires, including limited access.
Complete audit history
Tie each action to the person who performed it.
No seat management
Stop buying, assigning, reclaiming, and shuffling licenses.
Predictable hiring
Add a technician without changing the RMM bill.
Per-technician pricing can still be cheaper.
That does not make it better aligned.
Per-device pricing fits if
- You want pricing that follows managed-device workload.
- You want every appropriate teammate to have an individual account.
- You do not want hiring to increase the RMM bill.
Per-technician pricing may fit if
- A very small licensed team manages a very large device fleet.
- The total stays lower after buying a seat for every person who needs access.
- You are comfortable tying access cost to headcount.
Pay for the fleet. Add the whole team.
First 10 devices free. Add technicians at no additional charge.