Pulseway vs. NinjaOne: A Detailed RMM Software Comparison

Remote monitoring and management (RMM) software is a must-have tool for IT teams and managed service providers (MSPs). It allows them to monitor, control, and maintain IT infrastructure remotely. This can improve efficiency and reduce downtime.

Pulseway and NinjaOne stand out among other RMM solutions for their automation, security, and multi-device management capabilities.

This article will compare the key features of Pulseway and NinjaOne. By the end, you'll know which solution fits your IT needs best.

What is Pulseway?

Pulseway is a mobile-first IT management software developed in 2011. It is designed for system administrators, managed service providers, and IT teams in the education sector.

Pulseway's mobile app allows businesses to manage and troubleshoot endpoints, operating systems, and network devices from anywhere.

This saves significant time for IT teams, as they no longer need to physically visit sites to fix problems. Pulseway gives them secure remote access to on-prem and hybrid cloud systems, allowing them to respond faster and mitigate security risks.

Pulseway also integrates RMM features with remote control, patch management, and process automation. This enables organizations to manage their IT needs in one platform.

What is NinjaOne?

NinjaOne is a cloud-based IT management software that simplifies IT operations and security. Founded in 2013, its former company name was NinjaRMM before rebranding in 2021 to reflect its expanded services.

Today, NinjaOne offers endpoint management, network security, mobile device management (MDM), and data backup solutions on top of its RMM software.

This comprehensive feature set makes NinjaOne a popular solution for both IT teams and managed service providers.

Level: A User-Friendly and Efficient Alternative at a Fraction of the Price

Although Pulseway and NinjaOne are often talked about, there’s an easy-to-use and proficient RMM solution—Level.

Level was developed by a team of engineers and IT professionals who were frustrated with the common issues plaguing remote platforms.

This is why they designed Level to be efficient, agile, and accessible out of the box.

The platform stands out due to its browser-based interface. It is easy to use and deploy across different IT environments without requiring extensive training.

Level also saves countless hours and improves IT efficiency through powerful automation tools. It can automatically handle patch management, system checks, data backups, and issue remediation for stable operations.

Plus, the cost of deploying Level into your existing infrastructure will not put a dent in your wallet. For as low as $2 per endpoint, you can enjoy all the features of Level at a fraction of the cost of other RMM platforms.

Pulseway vs. NinjaOne vs. Level: Key Features Comparison

Below, we will review and compare all the features of Pulseway and NinjaOne side-by-side. We'll also look at how Level's RMM software compares to these two popular platforms.

This will help you decide which platform best fits your specific IT needs.

Remote Monitoring Capabilities

Both Pulseway and NinjaOne offer extensive remote monitoring features that help IT teams and MSPs maintain optimal system performance.

Pulseway provides real-time monitoring across servers, networks, workstations, and mobile devices. Users receive instant alerts for critical issues, which enable proactive issue resolution. Meanwhile, its mobile-first design allows IT professionals to monitor and manage their infrastructure from anywhere, enhancing responsiveness.

NinjaOne, on the other hand, delivers real-time remote monitoring through its cloud-based platform. It offers proactive monitoring with automated workflows. These empower teams to detect and resolve issues before they impact end users.

Level changes the way IT teams and MSPs monitor remote devices connected to their company's networks. It features a browser-based interface that provides complete visibility into all endpoints.

Level can track system health and other key metrics, from connection status to service availability. It even alerts technicians when devices hit thresholds, so they can instantly react and mitigate risks before they impact operations.

Multi-Device Control

Pulseway provides native remote control capabilities. These allow remote access to Mac and Windows systems from any device, including smartphones.

With Pulseway's RMM software, IT teams can view end users' screens, block keyboard or mouse inputs, transfer files, and grant access rights. They can deliver responsive and reliable support, which can minimize downtime.

In comparison, NinjaOne gives IT professionals control over Windows, Mac, and Linux endpoints directly from its console. With one-click connections, technicians can swiftly manage devices without unnecessary delays.

NinjaOne also provides advanced support features, such as multi-screen support and live chat. These can improve the efficiency of remote sessions.

Level offers seamless and secure remote access capabilities that go beyond traditional operating systems. While it supports Windows, Mac, and Linux computers, it can also control servers, Raspberry Pis, and Internet of Things (IoT) gadgets.

Patch Management

Pulseway has an extensive patching system that automates the deployment of third-party patches and operating system (OS) updates. It also supports custom patching for unsupported apps. The platform simply requires users to add application titles to maintain business security and continuity.

Meanwhile, NinjaOne offers a cloud-based patch management platform that automatically remediates vulnerabilities across Windows, Mac, and Linux systems. It also provides real-time visibility into patch statuses. If an update fails, NinjaOne will notify the relevant teams to mitigate security risks before they impact operations.

Level offers the best of both worlds. It can deploy patches to different apps across all operating systems. Additionally, its patch management tool includes scheduling capabilities and real-time notifications to ensure business continuity.

Automation and Scripting

Pulseway features a powerful built-in scripting engine that supports PowerShell, Batch, VBScript, and Bash languages. It provides over 30 ready-to-use scripts for tasks like enabling USB storage access and restarting services.

It also has an intuitive drag-and-drop interface. This allows technicians to easily create custom scripts and implement multi-level, condition-based automation workflows.

Similarly, NinjaOne offers an advanced IT automation platform that includes scripting and task automation capabilities. It can handle software updates, antivirus management, drive encryption, and data backups.

NinjaOne also comes with Dynamic Script Forms that allow full customization without changing the script’s code. This gives IT teams total control over how they automate repetitive or complex tasks.

Level provides an intuitive automation platform for easy-to-configure actions and a scripting engine for complex workflows. It has powerful automation chains, extensive filters, and detailed logs with support for multiple scripting languages.

Security Features

Pulseway integrates with antivirus and ransomware software. It can instantly detect suspicious files, flag skeptical user activities, and isolate affected devices to prevent the spread of cyber threats.

In contrast, NinjaOne includes a built-in endpoint security solution with drive encryption, password management, and device approval features. It also offers backup solutions to protect critical data and ensure business continuity in case of incidents.

Level exceeds the security and privacy requirements set by regulatory bodies. Additionally, it offers advanced security measures like end-to-end encryption, IP restrictions, multi-factor authentication, complex passwords, and custom permissions.

Built to be secure from the ground up, Level keeps sensitive systems confidential and protected against vulnerabilities.

Integration with Other IT Tools

Both Pulseway and NinjaOne offer extensive integration capabilities. These improve IT workflows by connecting with various third-party applications.

Pulseway integrates with Autotask, ConnectWise, IT Glue, Slack, and Warranty Master, among other software solutions. It mainly focuses on IT documentation and communication tools.

On the other hand, NinjaOne connects to different analytics platforms, compliance software, endpoint security tools, and ticketing systems.

Compared to the previous platforms, Level has fewer native integrations. It is mainly compatible with professional services automation (PSA) software and documentation tools.

Still, Level offers a public API for full control over integrations. It enables custom connections with niche tools, making it easier to tailor the platform to specific business requirements.

Pricing Plans

Pulseway operates on a pay-as-you-go basis with no lock-in periods. It costs $67 per month for 20 managed devices. Managing a thousand endpoints is worth $2,710 every month.

Pulseway offers discounts if companies pay on an annual basis. It also provides extra services, like MDM, third-party patching, ransomware detection, and endpoint protection, for an additional cost.

NinjaOne also follows a per-device pricing, so users can pay only for the devices they manage. However, the actual cost of deploying NinjaOne's RMM software is not publicly available.

Level is a budget-friendly alternative to Pulseway and NinjaOne. It has a simple and transparent pricing model, charging businesses $2 per endpoint every month. This cost already includes access to all features.

Vendor Support

Pulseway offers several support channels, including a resource center, a community forum, and a help center. These can assist IT teams and MSPs in resolving common issues with the software.

Additionally, Pulseway has paid NOC services for businesses with limited IT staff. Pulseway's technicians will provide 24/7 monitoring, which allows internal IT departments to focus on strategic tasks.

On the other hand, NinjaOne supports its users through a detailed resource center, an IT hub, and webinars.

Their customer support team can be reached through the platform's customer portal. However, responses are sometimes not helpful, which may require end users to explain their problems several times.

Level's customer support comes directly from the engineers of the RMM software. These experts provide fast, accurate answers to technical issues.

Users can also access a curated library of ready-to-deploy actions, an FAQ section, comprehensive documents, and video guides. They can also submit requests via Level's feedback hub.

Final Verdict

Both Pulseway and NinjaOne offer powerful RMM solutions, but their strengths cater to different IT environments.

Pulseway stands out for its mobile-first approach. It is useful for IT teams requiring remote system management on the go. Its real-time alerts, built-in automation, and reliable patching ability make it a flexible solution. Still, it may not be the best fit for organizations needing advanced service desk features.

NinjaOne, on the other hand, excels in centralized IT management. Its advanced automation, security, and endpoint management tools suit IT teams and MSPs handling complex infrastructures. However, downsides include hidden pricing details, complex setup, and integration with less common software.

Before proceeding with your decision, it's important to weigh both pros and cons. Make sure your chosen RMM platform aligns with your specific IT needs and workflows.

What Makes Level Better Than Pulseway and NinjaOne

When evaluating different RMM solutions, Level emerges as an excellent alternative to Pulseway and NinjaOne.

Level offers modern, browser-based remote monitoring and management software for IT teams and MSPs. It is easy to use and navigate without requiring a complex setup.

Another benefit of using Level is its cost-effective RMM pricing. It only costs $2 per device every month (with a minimum $20 monthly bill) to access its powerful suite of features. It is significantly cheaper than both Pulseway and NinjaOne, making it a top choice among small and medium-sized businesses.

Level also delivers powerful automation capabilities comparable to those of its competitors. It can handle both repetitive and complex tasks at a scale.

Plus, its extensive scripting library puts powerful automation and customization at your fingertips. This saves time and allows your technicians to focus on business-critical tasks.

Schedule a personalized product demo of Level today!

Elevate Remote Monitoring and Management with Level

If you're looking for an RMM solution that balances affordability, efficiency, and ease of use, Level is the clear choice.

Unlike Pulseway and NinjaOne, which can be expensive and require extensive setup, Level offers a straightforward, browser-based platform. It is easy to deploy and manage, which means you can avoid complex configurations or steep learning curves.

Level brings a modern, intuitive approach to RMM. It delivers the key features you need—real-time monitoring, remote control, automation, patch management, asset inventory, proactive alerting, and security—without unnecessary complexity or inflated costs.

Whether you're a small IT team or a growing MSP, Level provides a smarter way to manage your technical infrastructure without breaking the budget.

Book a demo or try Level free for 14 days right now!

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FAQs About Pulseway vs. NinjaOne

What is the main difference between Pulseway and NinjaOne?

Pulseway is known for its mobile-first approach, which allows IT teams to manage systems on the go. NinjaOne, on the other hand, focuses on centralized IT management. It offers advanced automation, security, and endpoint management for larger infrastructures.

Which RMM software is better for small IT teams?

Compared to Pulseway and NinjaOne, Level's cost-effective pricing and user-friendly interface suit small teams better. It is easy to use and deploy without requiring extensive IT support or expertise.

How does pricing compare between Pulseway and NinjaOne?

Pulseway uses a pay-as-you-go pricing model based on the number of endpoints. It shares specific pricing details on its website to give businesses clear expectations on costs.

Meanwhile, NinjaOne charges organizations per device managed. It doesn't publicly reveal the cost of RMM software, which can be a barrier for most users.