VIP Onboarding:
White-glove setup in just three hours

Skip the guesswork. Our engineers sit shoulder-to-shoulder with your team to get Level fully deployed, optimized, and delivering value in days, not months.

Level Device Overview

Why choose VIP onboarding?

No delays. No hassle. Our white-glove onboarding eliminates setup friction so you can monitor, automate, and scale with confidence from day one.

Level Inventory / Asset Management

Fast-track deployment

A predictable 3-call rollout. Typically complete in under 10 business days.

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Engineer-led, not salesperson-led

Direct access to senior engineers. Real answers. Real configuration.

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Hands-on migration help

We bring scripts, bulk installers, and automation packs to move you off your legacy RMM with minimal downtime.

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Built to scale

We’ll design your org, group, tag, and policy structure so scaling to 10× endpoints later takes zero rework.

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Process

The Three-Call Playbook

Every session is live, engineer-led, and screen-shared. All calls are recorded and can be shared with your team.

Call 1: Strategy & Base Build (60 min)

  • Align on business goals, SLAs, and compliance targets
  • Architect your account: orgs, groups, tags, and roles
  • Deploy test endpoints (Windows, macOS, Linux)
  • Homework: import additional devices

Call 2: Automations & Monitoring (60 min)

  • Set patching rules: critical, standard, defer windows
  • Establish baseline monitoring (CPU, disk, events, metrics)
  • Import or create automations for routine tasks
  • Begin phased rollout to production groups
  • Live Q&A

Call 3: Fine-Tuning & Roadmap (60 min)

  • Review rollout progress
  • Address edge cases or blockers
  • Tune automations and scripts
  • Explore integrations, APIs, and reporting for next-phase planning

Inclusions

What You Get

Get hands-on guidance, ready-to-use tools, and dedicated support designed to make your onboarding smooth, efficient, and successful from day one.

Private Sessions

Work directly with senior engineers in three one-hour sessions tailored to your environment.

Guided Migration

Seamless support to move your systems without disruption.

Library

Access a ready-to-go collection of reusable automations to accelerate setup.

Priority Support

Get fast, dedicated help throughout your onboarding process.

Health Check

Receive a detailed report and recommendations after your first month.

Level Automations

Eligibility

Is VIP Right for Me?

Find out if VIP is the right fit for your goals, timeline, and compliance needs.

FAQs

Common questions

Everything you need to know about VIP onboarding. Can’t find the answer you’re looking for? Please reach out to our team.

What if I need PSA integration?

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We’ll guide you through scoping and configuration so it works seamlessly.

Stand-Up Call

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Your onboarding call is scheduled within one business day.

Can I add extra calls?

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Yes. You can extend your VIP package with additional sessions anytime.

Is this only for large teams?

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Get your agreement delivered digitally for a quick, hassle-free signature.

Fast Lane Access

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From day one, you’re set up to get priority support and guidance.

Pricing

Choose Your Plan

One straightforward fee with no hidden costs.

Flat fee

$2,500

Waived for accounts managing 2,000+ endpoints.

What our VIPs are saying

Trusted by IT teams who needed speed and precision. See how VIP onboarding helped them migrate smoothly and scale with confidence.

Bascom Logistics

"Level gives us the power for only a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight."

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InDemand

"Our transition to a fully remote workspace was streamlined thanks to Level. This platform excellently meets our needs for remote management and endpoint monitoring. Its straightforward installation and user-friendly interface are complemented by the exceptional support. Discovering Level has been a pivotal moment for our remote operations."

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YMCA

"I can confidently say that Level is truly an all-in-one experience that delivers. Level boasts top-notch scripting capabilities, handles patch management efficiently, provides robust remote management tools, and, most importantly, it's regularly updated with new features, ensuring I'm always well-equipped for success."

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Grissom Tech

"After migrating 600 devices to Level, (with their easy PowerShell install script) we have started to use Level RMM much more than our previous RMM. Level just works. New releases happen frequently. The roadmap is very exciting and we can't wait for the Mobile App. 😀"

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Exisor

"Level has brought us the multi-OS management software we need at a reasonable price. Level provides remote control, behind-the-glass support, patching, alerting, and scripting in a compact deployable agent. Its modern UI makes it easy to work with systems individually and in bulk. Definitely a key piece in our management stack."

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Rogers State University

"We’ve been using Level for over a year and have been impressed with our results. Our patching routines are more successful than they have been with past products that we have used. We have been especially pleased that Level has continuously improved the product and added features for a reasonable price."

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Trinity Basin Preparatory

"Our school district faced limitations with our on-prem remote assistance solution in recent years. After extensive research, we considered four potential alternatives, ultimately choosing Level for its user-friendly interface, pricing structure, and features. As a bonus, Level has been great with responding to suggestions and feedback!"

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Easton Utilities

"Level is such a breath of fresh air in the RMM space. The GUI looks clean, intuitive, modern and is very responsive. They have deployed new features at an impressive rate. We’ve had very helpful communication with their support team, and they are responsive and happy to talk about their roadmap and listen to our input."

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