Level vs TeamViewer: Side-by-Side Comparison

We'll break down Level vs. TeamViewer features and functionalities to help you make a well-rounded decision.


Wednesday, June 12, 2024

Level vs TeamViewer: Side-by-Side Comparison

With more businesses adopting remote and hybrid work setups, the dependence on reliable remote desktop software grows. Two popular options in the market are Level and TeamViewer.

But which one to choose?

In this article, we'll break down both their features and functionalities. We will provide you with a thorough comparison to help you make a well-rounded decision.

Overview of Level and TeamViewer

If you're new to remote desktop access, you will encounter these two prominent brands. While they both provide remote access, they differ in various features.

level remote monitoring and management

What is Level?

Welcome to Level, where digital possibilities come to life. Need to ramp up your operations? Their RMM solution consolidates a comprehensive suite of features for managing systems. Remote device management is not just smoother, it is also more private.

This tool creates secure connections between peers, eliminating the need for manual remote connections. It also has mobile support, which means you can work on the go and a customizable control panel that lets you control access.

Moreover, automation tools, background management, and a powerful API all work together, which is why Level is labeled as an all-in-one remote desktop solution. Level is ideal for teams looking to enhance productivity and security while managing endpoints efficiently.

teamviewer remote IT support


What is TeamViewer?

TeamViewer lets you connect with a remote computer or mobile device from anywhere. Managing a team that is not confined to a local network can be a challenge.

What makes TeamViewer so powerful? For starters, it gives you cross-platform access. This means you can hop onto any remote computers or other devices. In remote sessions, you can restart and independently install it on a remote PC.

Lastly, collaborative multi-user support sessions are also available.

man and woman working on laptops

Comparison of Functionalities

Here is a quick comparative guide if you're learning more about the features. This section tackles how they both work and differ from one another.

Multi-Device Access

Both Level and TeamViewer excel in multi-device and cross-platform access. 

Level allows users to connect to desktops, servers, and other devices from any local desktop.

With TeamViewer, the lines between PC and mobile disappear, giving you the flexibility to collaborate effortlessly across different devices. However, TeamViewer has limited support for Mac and Linux platforms compared to its broad coverage for Windows and mobile.

Unattended Access

Level and TeamViewer both offer robust unattended access features. 

Level was developed with a focus on usability and crafty data visualization. It is easy to access various devices necessary for any maintenance task.

With TeamViewer, you get permanent access to hard-to-reach computers or servers. You can also remotely wake up, restart, or install new software. 

TeamViewer has limited remote monitoring and management (RMM) functionality. This may restrict its utility for comprehensive management.

Collaborative Features

Level includes chat features, a whiteboard for on-screen drawing, session invitations, and screen sharing, facilitating effective teamwork.

Comparatively, TeamViewer offers text chat, video conferencing, and session recording features that let multiple team members join. However, with limited background management, tasks are done individually.

Security Measures

Security is a top priority for remote desktop software. Level employs strong encryption standards, two-factor authentication, and privacy modes to protect data and sessions.

TeamViewer uses end-to-end encryption with 4096 RSA private/public key exchange and AES (256-bit) encryption. It also has data backup, device monitoring, and malware protection.

Security-wise, these two tools are on par. It all depends on your specific security requirements and personal preferences.

Pricing and Plans

Level offers a range of pricing plans. The pricing starts at $2 per device, with a minimum of $20 per month. They have flexible options that can be customized according to organizational requirements.

TeamViewer's got a pricing plan to fit every need and budget. However, TeamViewer is known for being relatively expensive. The price starts at $24.90 for individual use and $112.90 for teams.

Platform Compatibility

Level supports operating systems such as Windows, macOS, Linux, iOS, and Android. 

TeamViewer similarly supports these platforms but has limited functionality on Mac and Linux compared to Windows. This can be a make-or-break factor for companies that heavily rely on Mac or Linux systems.

Overall RMM Functionality

Level excels in remote monitoring and management capabilities, offering features like proactive monitoring, real-time alerting, and comprehensive device management. These tools allow teams to monitor system performance. This means detecting potential issues early and managing devices effectively.

While TeamViewer does provide some RMM features, they are not as extensive as those offered by Level. TeamViewer's RMM functionality is limited, impacting its ability to provide comprehensive IT management. This can be a significant drawback for organizations that require detailed monitoring, advanced alerting, and efficient system management.

Customer Support and Resources

Level offers comprehensive customer support with multiple channels available, including phone, email, and live chat. The response times are generally fast, and the support team is knowledgeable. They also have additional resources, such as easy-to-follow tutorials for quick learning.

TeamViewer provides customer support through various channels but often faces criticism for slow customer support response times. While the support quality is high when available, the delay in responses can be frustrating.

Additional Features Outside RMM

Level empowers teams to efficiently manage and control endpoints anywhere, anytime. The real difference-maker with Level is the way it seamlessly brings together the needs of remote desktop management.

Level is intuitive in monitoring systems. It also has background management tools that keep your operation afloat.

TeamViewer lets you tap into desktops and mobile devices. However, this emphasis can be a limitation as it may not provide the variety of tools needed. For teams requiring more extensive management capabilities, TeamViewer's focus on remote control can feel restrictive.

Scenarios requiring extensive remote monitoring, automation, or background management may highlight the constraints of TeamViewer.

Automated Updates and Patching

Level's patch management system has got you covered for automated updates and hassle-free compliance. They roll out updates and ensure that all systems are up to date. With automated patch management, you build a worry-free, safe, and secure environment.

The burden of maintenance becomes much lighter with Level. It takes care of scheduling updates and tracks progress. This means allowing IT teams to shift their focus to more pressing matters.

TeamViewer's patching capabilities are relatively limited. Companies can't afford to sit back when their systems are at risk. This is why timely patch management is crucial to staying one step ahead of potential security threats.

Because of these constraints, TeamViewer users might find themselves handling updates by hand or relying on extra software to get the job done.

Choosing Between Level vs TeamViewer

Overall, Level seems to be a worthy investment with smart, data-driven tools that simply work. Both offer remote desktop solutions with features that cater to the needs of remote and hybrid workspaces.

However, Level comes with customization options that cater to a wide range of business needs. TeamViewer, while feature-rich and widely compatible, has several pain points. This includes higher costs, limited RMM functionality, and slower customer support.

Choosing between Level and TeamViewer ultimately depends on your specific organizational needs such as connecting unlimited devices. Take each tool for a spin to see which one meshes seamlessly with your requirements.

Simplify Your IT Management with Level

Simplify Your IT Management with Level

Level is making your IT workflow better, faster, and stronger. With an emphasis on simplicity, proficiency, and security, Level saves your team countless hours through its automated patching solution.

Take advantage of modernized remote access, improved automation, and a suite of tools that will elevate your service capabilities. Whether you're looking to improve efficiency, strengthen security, or expand your service offerings, Level provides the technology to make it happen.

Book a demo or sign up for a free 14-day trial today!

FAQs About Level vs Teamviewer

Can I use both Level and TeamViewer on the same device?

Yes, both software can be installed and used on the same device, allowing you to test and compare them.

Which software solution makes the most sense for smaller operations?

Level is often considered more cost-effective and customizable for small businesses. TeamViewer offers extensive features at a higher price.

Can Level handle multiple devices simultaneously for remote support?

Yes, Level excels in handling multiple devices simultaneously for remote support. Its intuitive interface allows you to easily control computers across various platforms, making it an efficient solution for managing multiple endpoints in a streamlined manner.

Which team provides the most reliable assistance?

Level generally has faster and more responsive remote support compared to TeamViewer, which has slower response times.

Level: Simplify IT Management

At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.

Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.