Level vs Datto: Which Tool to Choose?

We'll compare Level vs. Datto in terms of their features, advantages and disadvantages.


Wednesday, June 12, 2024

Level vs Datto: Which Tool to Choose?

With the rise of remote and hybrid work, businesses are increasingly relying on remote monitoring and management (RMM) software. Two popular players in this field are Level and Datto. 

While they both offer network discovery and mainly the same service, they differ in application.

In this article, we'll compare these two platforms side-by-side in terms of their features. We'll also evaluate their advantages and disadvantages to help you select the best tool for you.

Overview of Level and Datto

If you're new to remote device management, you will encounter these two prominent brands. A general overview is how they prioritize intuitive interface, local storage, and backup solutions.

What is Level?

Level's RMM solution consolidates a comprehensive suite of features for managing systems. Peer-to-peer connections are made simple and secure, eliminating the hassle of manual remote connections. With mobile support and cloud storage, you can stay productive even without physical servers.

With a customizable control panel, users can efficiently manage access. Level's remote control is made much easier with automation tools and a powerful API.

Their security measures assure you that there are no security loopholes. This means that you can focus on your team's overall productivity.

Level remote monitoring and management

What is Datto?

Datto provides a secure cloud-based RMM platform designed to manage, monitor, and support endpoints remotely.

Datto comes with built-in defenses against ransomware threats, combined with the efficiency of automated patch management. In terms of security, they offer 24/7 support and a steady stream of innovative features rolled out monthly.

datto rmm software


Comparison of Functionalities

Are you looking for a backup system feature or web console-related functionalities? Here, we'll assess the various features and compare them:

Multi-Device Access

Both Level and Datto excel in multi-device access. Imagine having all your devices, servers, and desktops at your fingertips. 

With Level, you can access them seamlessly from your local device, no matter where you are. This is great since you can use Level across various operating systems.

On the other hand, by aligning itself with Microsoft 365, Datto delivers one management for all data. However, Mac and Linux users may not find this a reliable backup solution.

Remote Access

Device management is a snap with Level. They display data in a clear, concise manner that makes it simple to stay on top of your devices. They also have data backup options for any possible interruptions.

Datto gives you a direct line to a variety of computers and servers. It comes with a software update now and then to patch you with the latest security.

Features for Collaborative Use

Level includes chat features, a whiteboard for on-screen drawing, session invitations, and screen sharing, facilitating effective teamwork. These features are great for those looking for business continuity solutions.

Datto's collaboration tool is integrated into a larger system that also covers ticketing and automation through Autotask PSA.

Levels of Security/Data Protection

Some of Level's security features include bank-grade encryption, dual-factor authentication, and a private mode for enhanced confidentiality. These are important for data protection and disaster recovery. You can rest assured that your data is safe and secure.

Datto offers ransomware detection and encryption with the right backup system. They also have real-time device monitoring, so you don’t have to worry about your data being safe from malicious attacks.

Compatibility Across Various Platforms

Level runs effortlessly across Windows, macOS, and Linux platforms. This makes them more collaborative and productive for mixed-operating-system teams.

Due to native integrations, Datto mainly offers comprehensive functionality for Microsoft environments, which can benefit companies invested in Microsoft technology. 

However, Datto's limited support for Mac and Linux can be a significant drawback for companies using these platforms extensively.

Customer Support and Resources

Level offers comprehensive customer support with multiple channels, including phone, email, and live chat, with generally fast response times.

Datto’s support is known to be available 24/7. However, they have faced some criticism for slow response times and unresponsive support, which can be frustrating during critical situations.

Ease of Use and Setup

Level is praised for its intuitive interface and ease of setup. This makes them user-friendly even for those who are not highly technical. Straightforward design makes onboarding easier. Teams can greatly benefit from a quick transition.

Datto has been reported to have a steep learning curve and is considered difficult to manage and set up. If you're new to the system, be prepared to put in the time it takes to get familiar with the interface.

Pricing and Hidden Fees

Level offers transparent pricing with a range of plans. These include paid options starting at $2 per device, which can be scaled according to business needs.

Datto is known for being relatively expensive. Currently, their pricing is only available upon request, so there isn't any assurance of a fixed price point. 

Additionally, users have reported hidden fees for support, maintenance, and setup, which can significantly increase the total cost of ownership.

Flexibility For Long-Term/Short-Term Commitments

Level provides flexible contracts without long-term commitments, allowing businesses to scale up or down as needed.

Datto often requires multi-year agreements, which can lock businesses into extended contracts that may not suit their evolving needs. This can be tricky, especially if you're unsure about your business's different factors.

Continuous Updates and Development

Level frequently updates its platform, continuously adding new features and improvements based on user feedback. With automatic updates, users stay ahead of the curve. As they are armed with the latest tools and capabilities to tackle any challenge.

On the other hand, Datto has been criticized for its infrequent software updates. This can leave users without necessary improvements and features for extended periods.

woman on a video call

How To Select A RMM Service

Getting into this service requires an assessment of other solutions and how much data you need to access. The following categories can help guide you with your selection:

Assess Unique Business Requirements

Assess the number of devices to be managed or the systems you use (Windows, macOS, Linux, etc.). Think about the specific features you require (e.g., automation, security, remote access) to run your business productively.

Easy To Use For All Staff Members

Choose a solution that is user-friendly and easy to set up. Cluttered interfaces can turn a simple task into a marathon session of frustration. Simplify your life by opting for platforms with user-friendly designs and thorough resources.

Engaging Customer Support

Reliable customer support is crucial for resolving issues quickly and efficiently. Check that the provider has a solid support system in place. This could mean multiple channels to reach out for help and a reputation for responding quickly.

Pricing and Contracts

Evaluate the pricing plans and ensure there are no hidden fees. Consider the flexibility of the contracts and whether they allow you to scale up or down as needed. It is a costly mistake to be locked into long-term commitments.

Security Features

Security should be a top priority when selecting an RMM solution. Protection is paramount, so make sure the platform you choose is rocking some serious encryption, doesn't skimp on two-factor auth, and stays on top of security updates like a hawk.

Simplify Your IT Management with Level

Simplify Your IT Management with Level

Level is making your IT workflow better, faster, and stronger. With an emphasis on simplicity, proficiency, and security, Level saves your team countless hours through its automated patching solution.

Take advantage of modernized remote access, improved automation, and a suite of tools that will elevate your service capabilities. Whether you're looking to improve efficiency, strengthen security, or expand your service offerings, Level provides the technology to make it happen.

Book a demo or sign up for a free 14-day trial today!

FAQs About Level vs Datto

Can I use both Level and Datto on the same device?

Yes, both software can be installed and used on the same device, allowing you to test and compare them.

Which software solution makes the most sense for smaller operations?

Level is often considered more cost-effective and customizable for small businesses. Datto comes with a rich set of features, but that means a heftier price tag.

Which software offers comprehensive customer support?

Level generally has faster and more responsive customer support compared to Datto, which is known for its slower response times.

Level: Simplify IT Management

At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.

Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.