Automations

Level vs Atera: A Comparison of RMM Capabilities

We provide a comparison of Level vs Atera so you can make a well-informed decision. Let's dive into how these tools stack up against each other.

Jacob Haug

Monday, June 17, 2024

Level vs Atera: A Comparison of RMM Capabilities

Level vs Atera: A Comparison of RMM Capabilities

When choosing a remote monitoring and management (RMM) tool, finding the right fit for your needs is crucial. 

There are many popular options in the market, but two stand out: Level and Atera. Each offers distinct features and benefits.

In this article, we will provide a comparison of these tools so you can make a well-informed decision. Let's dive into how Level and Atera stack up against each other in the RMM world.

Overview of Level and Atera

This section provides a general overview of each product. While they generally have the same features, they have a couple of differences.

What is Level?

Level's modern RMM solution tackles the heavy lifting with a comprehensive feature set that's got your back. Imagine network discovery over your devices from anywhere, with total confidence in the security of your connection.

Level

Get the best of both worlds with a comprehensive platform. It features mobile access that's always on, permission settings, and automation tools. 

For IT teams juggling multiple endpoints, it's great for overall productivity and to fortify security simultaneously.

What is Atera?

Atera is an all-in-one RMM, PSA (Professional Services Automation), and remote access platform. While Atera aims to be a versatile tool, it is criticized for being complex due to its extensive feature set. 

Atera
Source: Atera.com

Comparison of Features

In this section, we'll take a deeper dive into the individual features and how they fare against one solution to another. Check out all the features here:

Access To Multiple Devices

Both Level and Atera support multi-device and cross-platform access. Level allows users to connect to desktops, servers, and other devices from any local desktop, providing robust mobile support.

Atera offers similar capabilities but faces a pain point with limited support for Mac and Linux platforms compared to its coverage for Windows devices.

Unattended Access

Level's auto-login feature streamlines maintenance tasks, giving you back precious time. The functionality can also be applied to deployment management and hardware inventory. When managers need information, they can swiftly switch between departments, finding exactly what they want.

With Atera, you can set up completely hands-off access, letting you focus on more pressing matters. However, it is a bit more complicated in terms of usability due to its integration with PSA, backups, and ticketing.

IT Team Collaboration

Level includes chat features, a whiteboard for on-screen drawing, session invitations, and screen sharing. This can easily facilitate effective teamwork among all members.

Atera, on the other hand, integrates ticketing and PSA features. While comprehensive, it makes the platform a bit complex, making it harder for teams to navigate and use it effectively​​.

RMM Functionality

Level excels in RMM capabilities, offering features like proactive monitoring, real-time chat one-time alerting, and comprehensive device management. These features allow IT teams to monitor system performance, detect potential issues early, and manage devices effectively.

While Atera provides RMM features, they are often seen as limited in comparison to more specialized tools like Level. Additionally, Atera’s tiered pricing structure means that users have to pay more to unlock all RMM functionalities. This can be a significant pain point for some organizations​.

Patching Functionality

You can stay ahead of the compliance curve with Level's compliance management custom patches. It distributes updates and guarantees consistency. Fast-paced patch management exposes vulnerability on a tight leash. Level also keeps maintenance on track with its baseline manager diagnostic tools.

Atera’s compliance management events are somewhat limited and can be less efficient compared to specialized patch management software solutions. A system that's behind the times is an invitation to hackers and cyber threats - a major problem for organizations that need to keep their systems and data safe.

Platform Compatibility

Level supports a wide range of operating systems including Windows, macOS, Linux, iOS, and Android.

Atera also supports these platforms but has limited functionality on Mac and Linux compared to Windows.

Customer Support and Resources

Level offers comprehensive customer support with multiple channels available. The response times are generally fast, and the support team is knowledgeable. Additional resources such as a detailed knowledge base and tutorials further assist users.

Atera provides customer support through various channels, including a knowledge base and tutorials. However, due to the platform's complexity and extensive features, users may find it challenging to get quick support. 

Final Verdict

In conclusion, both Level and Atera offer robust RMM solutions with various features to support remote and hybrid work environments.

Level stands out for its comprehensive feature set and balanced approach to remote desktop management. This makes it suitable for a variety of business needs.

Atera, while versatile, faces several pain points including limited RMM functionality, complexity issue management, tiered pricing, and limited support for Mac and Linux.

Choosing between Level and Atera ultimately depends on your specific organizational needs.

Simplify Your IT Management with Level

Level automation remote management tool

Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools that will elevate your service capabilities. 

Whether you're looking to improve efficiency, strengthen security, or expand your service offerings, Level provides the technology to make it happen.

Book a demo or try Level free for 14 days right now!

FAQs About Atera vs Level

What are some popular RMM tools available in the market, and how do they compare?

Popular RMM tools in the market include Level, Atera, and others like ConnectWise and SolarWinds.

Can both Level and Atera manage mobile devices effectively?

Yes, both Level and Atera support mobile device management. Level provides robust mobile support with features that allow users to manage devices from anywhere, ensuring secure connections and efficient device management. Atera also supports mobile devices, though some users find it less intuitive due to its complex interface.

How does email monitoring event functionality differ between Level and Atera?

Email monitoring event functionality involves tracking and managing email communications to ensure security and compliance. Both Level and Atera offer this feature, but the specific capabilities and ease of use may vary. Level integrates email monitoring seamlessly into its platform, while Atera's email monitoring is part of its broader PSA integration.

Are there any hidden costs with either software?

It’s essential to review the pricing plans and terms of service to understand any additional costs for advanced automation features or large-scale deployments. Atera’s tiered pricing can lead to higher overall costs as more features are needed.

What is a compliance management event in the context of RMM tools?

A compliance management event refers to the processes and activities involved in ensuring that all systems and devices managed by an RMM tool adhere to industry standards and regulatory requirements.

Level: Simplify IT Management

At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.

Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.