Professional Services Automation (PSA) software is one of the most important parts of the modern IT services stack. For Managed Service Providers (MSPs), a PSA acts as the central hub for managing client relationships, tickets, projects, billing, and reporting. Without a reliable PSA, MSPs risk running into inefficiencies that directly impact profitability and customer satisfaction.

But choosing the right PSA is rarely simple. The market is crowded, the feature sets overlap, and each vendor has its own strengths, weaknesses, and pricing quirks. In this blog, we’ll review the top 10 PSA software tools for MSPs in 2025, analyze their pros and cons, and highlight how Level RMM integrates with select PSAs to streamline workflows.

1. HaloPSA

Overview:
HaloPSA is one of the fastest-growing PSA solutions, built to be modern, flexible, and more affordable than legacy vendors.

Strengths:

• Clean, modern UI that MSPs find intuitive.
• Strong automation features for ticketing and billing.
• Transparent pricing with no long-term contracts.

Weaknesses:

• Still building out an ecosystem of integrations.
• Less suited for very large MSPs with extremely complex requirements.
• Some advanced reporting features require workarounds.

2. DeskDay

Overview:
DeskDay is positioning itself as a new wave PSA for MSPs, emphasizing simplicity and user-first design.

Strengths:

• Fast deployment and low learning curve.
• Attractive UI with simplified workflows.
• Growing reputation for responsive support.

Weaknesses:

• Still maturing compared to legacy vendors.
• Fewer advanced features for enterprise-scale MSPs.
• Smaller integration ecosystem.

3. ZestMSP

Overview:
ZestMSP is an emerging PSA that emphasizes lightweight design and strong integration capabilities. It is gaining traction with MSPs looking for alternatives to legacy giants.

Strengths:

• Flexible workflows and integrations.
• Growing reputation for customer support.
• Competitive pricing model.

Weaknesses:

• Still early in the adoption curve.
• Feature set not as deep as ConnectWise or Autotask.
• Some scalability concerns at very large endpoint counts.

4. ConnectWise PSA (formerly Manage)

Overview:
ConnectWise PSA has been a long-time leader in the MSP space. It offers extensive service desk, project management, billing, and reporting capabilities. Many large MSPs rely on it as their backbone platform.

Strengths:

• Deep functionality across service desk, billing, contracts, and reporting.
• Large ecosystem of integrations and add-ons.
• Highly customizable workflows for MSPs with complex needs.

Weaknesses:

• Complexity creates a steep learning curve for new teams.
• Customization often requires consultants or in-house expertise.
• Pricing can be high compared to newer PSA solutions.

5. Autotask PSA (Datto PSA)

Overview:
Autotask PSA, owned by Datto (now part of Kaseya), is another legacy giant in the PSA space. It is known for stability and global reach.

Strengths:

• Mature product with proven reliability.
• Integrated with Datto’s backup and RMM products.
• Strong reporting and SLA tracking features.

Weaknesses:

• Like ConnectWise, it can feel overwhelming for smaller MSPs.
• Updates and support are slower after the Kaseya acquisition.
• UI is dated compared to newer PSAs.

6. Syncro

Overview:
Syncro is an all-in-one PSA + RMM platform designed for small to mid-sized MSPs. It’s popular with MSPs who want simplicity and low cost.

Strengths:

• Affordable bundled pricing (PSA + RMM).
• Quick setup and onboarding.
• Active community of MSP users.

Weaknesses:

• Limited scalability for MSPs managing thousands of endpoints.
• Feature depth can’t match standalone PSA leaders.
• Integration flexibility is more restricted.

7. SuperOps

Overview:
SuperOps is a newer entrant focused on cloud-first design. It combines PSA and RMM in a unified platform but allows modular adoption.

Strengths:

• Modern UI and fast product updates.
• AI-driven ticketing and automation features.
• Transparent pricing without contracts.

Weaknesses:

• PSA functionality is still catching up to leaders.
• Reporting and integrations are limited compared to legacy players.
• Best suited for small to mid-sized MSPs.

8. Kaseya BMS

Overview:
Kaseya BMS is the PSA component of Kaseya’s IT Complete suite. It is designed to integrate tightly with the company’s other tools.

Strengths:

• Affordable compared to ConnectWise and Autotask.
• Strong integration with other Kaseya products.
• Solid project management and billing modules.

Weaknesses:

• Limited third-party ecosystem, nudging MSPs into Kaseya lock-in.
• UI is dated and less intuitive.
• Reports of inconsistent customer support.

9. Atera

Overview:
Atera is marketed as an all-in-one RMM + PSA platform for small MSPs and IT teams. It focuses on affordability and simplicity.

Strengths:

• Simple, transparent pricing (per technician).
• Easy setup for new MSPs.
• Built-in RMM + PSA reduces tool sprawl.

Weaknesses:

• PSA capabilities are limited compared to standalone leaders.
• Complaints about automation reliability.
• Not ideal for MSPs managing thousands of endpoints.

10. Pulseway PSA

Overview:
Pulseway provides an RMM-centric platform with PSA capabilities, marketed as an all-in-one tool.

Strengths:

• Integrated with Pulseway RMM for efficiency.
• Affordable option for small MSPs.
• Simple to deploy and manage.

Weaknesses:

• PSA features lack the maturity of standalone competitors.
• Smaller community and ecosystem compared to leaders.
• Reporting and project management are limited.

Which PSAs Integrate with Level?

Currently, Level integrates with:

• HaloPSA – A fast-growing, modern PSA with a clean UI and transparent pricing.
• DeskDay – A new-wave PSA that emphasizes simplicity and ease of use.
• ZestMSP – An emerging PSA with strong integration capabilities and competitive pricing.

These integrations create an efficient workflow from ticket creation to resolution, enabling MSPs to scale their operations without adding unnecessary complexity.

Level Integration Advantages

Integrating your PSA with Level RMM delivers several advantages:

• Unified Workflows: Tickets created in the PSA automatically sync with Level’s monitoring data, reducing manual work.
• Faster Resolution: Technicians can resolve issues directly from the ticket view with Level’s remote tools.
• Data Accuracy: No more duplicate entries, client, device, and ticket data stay consistent across systems.
• Scalability: Integrated workflows cut down on admin overhead as MSPs add more endpoints.
• Vendor Flexibility: Unlike legacy platforms that enforce lock-in, Level lets you choose the PSA that fits your business best.

Using Level Without a Direct PSA Integration

If your PSA doesn’t yet integrate directly with Level, you still have several options:

• API & Webhooks: Level provides an open API and webhook support, allowing you to connect tickets, alerts, or device data into any PSA or service desk with API access.
• Email-to-Ticket Workflow: Alerts and notifications from Level can auto-generate tickets inside any PSA that supports email parsing.
• Zapier & Middleware: Through middleware tools like Zapier or Make, you can connect Level with dozens of non-native PSAs and help desks.
• Standalone RMM Use: Even without PSA integration, Level functions as a complete RMM. MSPs can continue using their chosen PSA separately while leveraging Level’s monitoring, automation, and remote access.

This ensures MSPs aren’t limited by vendor ecosystems. Whether you use HaloPSA, DeskDay, ZestMSP, or a PSA outside Level’s current integration list, you can still connect workflows and scale effectively.

How to Choose the Right PSA

When evaluating PSA tools, MSPs should look at several factors:

• Ease of Use: A modern UI can save countless hours during training and daily operations.
• Integration with RMM: If the PSA doesn’t integrate with your RMM, you’ll face workflow silos.
• Pricing and Contracts: Transparent, flexible pricing helps MSPs grow without vendor lock-in.
• Scalability: Some PSAs work well for smaller MSPs but struggle with thousands of endpoints.
• Support and Community: Active support and a vibrant community can make or break adoption.

Conclusion

The PSA landscape in 2025 offers MSPs a wide range of choices, from legacy giants like ConnectWise and Autotask to modern disruptors like HaloPSA, DeskDay, SuperOps, and ZestMSP. Each comes with its own set of strengths and weaknesses.

Legacy vendors deliver depth but often at the cost of complexity and lock-in. Newer players bring agility, cleaner UIs, and better pricing transparency, but may lack the massive ecosystems of their older counterparts.

For MSPs that value simplicity, speed, and transparency, pairing Level RMM with modern PSAs such as HaloPSA, DeskDay, or ZestMSP creates a streamlined workflow from monitoring to resolution. And even if your PSA doesn’t integrate directly with Level, options like APIs, webhooks, and middleware ensure you can still connect your systems without compromise.

In short: with Level, MSPs aren’t forced into a single ecosystem. You get flexibility, control, and the ability to grow on your own terms.