General
An in-depth look at how manufacturing IT strategy has evolved under operational pressure, what changes delivered real stability, and how manufacturers are preparing for the next phase of digital operations.

Manufacturing IT did not change because technology became more exciting. It changed because the old way of running factories stopped working.
Over the last few years, manufacturers have been pushed into a corner by forces they could not ignore. Supply chains became unpredictable. Skilled labor became harder to find. Cyber incidents started shutting down plants, not just inboxes. At the same time, production environments became more digital, more connected, and more fragile.
What followed was not a cosmetic IT upgrade. It was a structural shift in how manufacturers think about technology, risk, and operations.
This article explains how manufacturing IT strategy is being rebuilt, what changes were implemented in the last two years, what impact those changes actually had, and where manufacturers are investing next. It also explores how modern IT management platforms, including Level, fit into this new operating model.
For decades, manufacturing IT could afford to be reactive. Systems were stable. Production lines were predictable. Failures were local and usually mechanical.
That stability disappeared.
Factories now rely on software-driven workflows, connected equipment, cloud-based planning systems, and remote access for vendors and engineers. A single failure can cascade across production, logistics, and customer delivery.
Executives began asking different questions:
These were no longer theoretical risks. They were happening across the industry.
Manufacturing IT strategy shifted because the cost of not changing became higher than the cost of investing.
One of the biggest changes in manufacturing IT is the collapse of the boundary between IT and operations.
Previously, business systems and factory systems were treated as separate domains. Today, they are tightly coupled.
Production planning depends on real-time machine data. Maintenance schedules depend on analytics. Quality control depends on software-driven inspection systems. Even frontline workers rely on digital tools to do their jobs.
This interdependence means IT decisions now directly affect output, safety, and revenue. That reality has reshaped priorities.
Rather than chasing every new technology, manufacturers focused on tools that reduced uncertainty and improved control.
The first major wave of investment was visibility.
Manufacturers deployed sensors, monitoring tools, and data collection systems across production assets. The goal was not advanced analytics at first. It was simply knowing what was happening in real time.
This shift alone changed how problems were handled. Instead of discovering issues after production slipped, teams could see early warning signs and respond sooner.
Predictive maintenance moved from optional to essential.
Unplanned downtime had become too costly, especially in environments already strained by labor shortages and supply delays. By combining machine data with analytics, manufacturers reduced surprise failures and stabilized output.
Maintenance teams became planners instead of firefighters.
Manufacturers stopped debating cloud versus on-prem and started using both.
Latency-sensitive systems stayed close to the factory floor through edge computing. Data aggregation, analytics, and coordination moved to the cloud.
This hybrid approach allowed manufacturers to scale insights without sacrificing reliability.
Cybersecurity investments increased sharply, but not in the traditional sense.
Manufacturers focused on protecting operational continuity. That meant securing endpoints, segmenting networks, controlling access, and monitoring systems continuously.
Security stopped being about compliance and started being about uptime.
The most important outcome of these changes was not efficiency. It was predictability.
Manufacturers that implemented connected monitoring and predictive maintenance reduced unplanned downtime by as much as 30 to 50 percent. That stability allowed better planning, more reliable delivery, and lower stress on teams.
Productivity improved as well. Digital workflows reduced manual checks, paperwork, and reactive tasks. Labor productivity gains of 15 to 30 percent became common in digitally mature environments.
Maintenance costs dropped. Asset lifespans increased. Quality became more consistent.
These improvements compounded over time.
There is a tradeoff that many manufacturers underestimated.
As operations became smarter, IT environments became more complex.
Factories now manage a growing mix of:
Each device represents potential risk, maintenance effort, and operational dependency.
Without centralized management, complexity turns into friction.
Many manufacturers discovered that their biggest constraint was not data or automation. It was the ability to manage the systems reliably.
Manual IT processes do not scale in modern manufacturing. When teams are responsible for hundreds or thousands of endpoints across multiple locations, small inefficiencies become serious risks.
This is where modern IT management platforms matter.
Level helps manufacturing IT teams maintain visibility, automate routine tasks, and respond quickly to issues across distributed environments. Instead of stitching together multiple tools, teams can manage systems consistently without increasing overhead.
The value is not in features. It is in reducing operational drag.
Future investments are less about adding more tools and more about strengthening foundations.
Artificial intelligence is expanding beyond maintenance into production planning, demand forecasting, and supply chain coordination.
The focus is decision quality, not automation for its own sake.
Manufacturers are investing in unified data architectures that reduce silos. When production, maintenance, and business data live in the same ecosystem, decisions improve across the board.
The next phase of automation emphasizes adaptability. Collaborative robots and software-defined systems allow faster changes without major reconfiguration.
Security is no longer a project. It is becoming part of core infrastructure, with continuous monitoring and response built into operations.
Manufacturers are investing in tools that make workers more effective, not obsolete. Digital assistance, mobile access, and training platforms are critical to sustaining change.
The manufacturing IT shift is not about becoming a tech company. It is about surviving and competing in a more volatile world.
The manufacturers pulling ahead share common traits:
Technology alone does not deliver results. Execution does.
Manufacturing IT is being rebuilt under pressure. Not because innovation is trendy, but because stability, resilience, and speed are now business requirements.
The last two years marked a turning point from experimentation to execution. The next phase will reward manufacturers that simplify, integrate, and manage their environments effectively.
Platforms like Level support this shift by helping IT teams keep control as environments grow more complex. In modern manufacturing, the ability to manage systems cleanly is just as important as the systems themselves.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.